Search FAQs

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Can I use dial capture and dry contacts with a StarLink communicator at the same time?

Answer:
Yes!  You can use dial capture technology  (capturing alarms from the DACT connections to communicator Telco Primary and Secondary Jacks 1 & 2) and also capture alarms through the 4 supervised communicator inputs at the same time.
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Is an IP receiver needed to program a dual path StarLink communicator for reporting over a network (for primary) and cell (for back up)?

Answer:
No.  Network reporting is not required to program an IP receiver.  In addition, network reporting only exists between the communicator and the NOC (before the report is transferred to the central station). 

Is there a wiring and programming method to allow my FACP to use its two telephone connections (primary and secondary) for supervision and central station reporting through the StarLink SLE-MAXVI-FIRE communicator?

Answer:
Yes, by removing the JP2 shunt and enabling the feature "Tip/Ring Wiring Fault Report", when any communicator trouble is detected, the StarLink communicator will remove voltage from the secondary telephone output, triggering the FACP to locally...

Do StarLink Fire communicators reporting to an IP receiver (NAPCO VIP, Sur-Gard or Bosch IP receivers) have the option to report a Test Timer when using communicator inputs with the communicator NOT connected to a fire control panel with a DACT?

Answer:
Yes.  To have a StarLink Fire communicator report an IP Test Timer, log into the NAPCO NOC website (www.NapcoNOC.com), enter the Primary IP address and a backup IP (or telephone number), then select Save. After saving, the CS Test Timer tab will...

How do I set up Input Reporting for StarLink LTE dual path Fire communicators that are reporting to an IP receiver?

Answer:
The LTE dual path communicators come with four supervised inputs that can be wired to a FACP without a DACT to provide four signals without the need for the 9SLE10KHARN Wire Harness.
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How do I set up Input reporting with a StarLink LTE dual path Fire communicator?

Answer:
The LTE dual path communicators come with four supervised inputs that can be wired to a FACP without a DACT to provide four signals without the need for the 9SLE10KHARN Wire Harness.
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What is the difference between a StarLink dual path communicator and a StarLink sole path communicator programmed at the NOC to report to an IP receiver?

Answer:
Dual Path Reporting: A dual path communicator is connected to the network at the protected premises through its integral Ethernet port, or Wi-Fi using the optional SLE-WIFI MODULE. The primary communications are typically through the Internet, with...

With StarLink Dual Path Fire Communicator models SLE-LTEVI-FIRE, SLE-LTEVI-CFB-PS and SLE-LTEVI-CFB, how do I set up Input Reporting?

Answer:
The new StarLink Fire dual path communicator models include the following features:
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With my NAPCO StarLink SLE Communicators, am I able to report to two receivers with two separate account numbers?

Answer:
Yes. In the StarLink SLE Management website (www.NapcoNOC.com), enter Dealer Programming and add both the primary and secondary telephone numbers of the two receivers. Optionally, enter duplicate primary and duplicate secondary telephone numbers of...

How do I redirect (takeover) the alarm communications of a control panel with an unknown dealer code using a StarLink communicator?

Answer:
To redirect the alarm communications of a control panel with an unknown Dealer or Master Security Code using a StarLink communicator, proceed as follows:
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How do I verify the mode ("NAPCO", "HONEYWELL" or "DSC") to which my StarLink Connect radio is set?

Answer:
Observe the D607 green LED located at the center-right end of the radio PC board. The number of blinks indicates the control panel to which the StarLink Connect radio is set.
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I am very familiar with using the www.NapcoNOC.com website to program StarLink communicators. However, are there any new features in the www.NapcoNOC.com website that I should be aware of?

Answer:
When using the www.NapcoNOC.com website to program the StarLink radio with the central station telephone number, a convenient new clipboard feature allows the telephone number to be automatically copied to the Advanced tab. To use this new...

How do I make the connections between a Gemini GEMC Commercial Fire control panel and an SLE-CDMA-FIRE radio?

Answer:
The wiring diagram illustrates the connections to a Gemini GEMC Commercial Fire control panel with an SLE-CDMA-FIRE radio mounted remotely (up to 100 feet away).  Also shown are the SLE-DLEXT Download Extender Module connections necessary...

How can I determine which control panel ("NAPCO", "HONEYWELL" or "DSC") was set in my StarLink Connect radio?

Answer:
The number of blinks the green LED marked D607 (located at the center right side of the radio PCB) indicates the control panel set in the StarLink Connect radio:
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Can I perform an upload or a download to my Gemini C-Series (GEMC) control panel through the StarLink SLE-CDMA-FIRE radio when the radio is powered with 24 volts?

Answer:
No, the radio must be powered with 12 volts from the GEMC control panel to allow uploading and downloading.

How do I set up a StarLink Radio to report redundantly when used as a backup radio?

Answer:
The StarLink radio can be configured to report redundantly, where all events will be reported by both the alarm control panel DACT and the radio.  Proceed as follows:
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What are the wiring connections using the Gemini GEM-P9600 control panel, the SLE-GSM radio, the SLE-DLEXT Extender Module and the SLE-SMTCHG Smart Charge Module?

Answer:

Used when the SLE-GSM radio is mounted more than 6 feet from the control panel, the SLE-DLEXT is connected between the control panel and the SLE-GSM and provides the means to remotely communicate (download/upload program and status) through the...

What are the wiring connections using the Gemini GEM-P1632 control panel, the SLE-GSM radio, the SLE-DLEXT Extender Module and the SLE-SMTCHG Smart Charge Module?

Answer:

Used when the SLE-GSM radio is mounted more than 6 feet from the control panel, the SLE-DLEXT is connected between the control panel and the SLE-GSM and provides the means to remotely communicate (download/upload program and status) through the...

What Gemini control panel firmware versions are required to allow use of the arm / disarm feature through the "NAPCO Control Panel Serial Port" when using the StarLink SLE-GSM and StarLink CDMA radios?

Answer:
To use the "NAPCO Control Panel Serial Port" when using the StarLink SLE-GSM / CDMA radios, the following minimum control panel firmware versions are required:
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Is the NAPCO StarLink NOC capable of forwarding IP alarm format signals that are compatible with existing Sur-Gard central station receivers?

Answer:
Yes, IP reporting from the NOC to any Central Station equipped with a Sur-Gard receiver is supported.  This IP reporting feature may be used with all NAPCO StarLink SLE-GSM, SLE-GSM-3/4G and SLE-CDMA radios, regardless of the firmware version....

Does the NAPCO StarLink NOC (www.NapcoNOC.com/) support arming and disarming through the Gemini control panel serial port connection?

Answer:
Yes, the NAPCO StarLink NOC supports arming and disarming through the same cable used for downloading (SLE-DLCBL download cable).  Connecting a StarLink radio to a Gemini control panel serial port means there is no longer a need to program and...

How many wires are required when using a StarLink SLE-DLEXT Download Extender Module?

Answer:
If using the SLE Alarm Communicator as a primary communicator, 8 wires are required.  If using the SLE Alarm Communicator as a backup, 10 wires are required.  The recommended minimum (thinnest) wire gauge is 22AWG.  We recommend...

Can the SLe-GSM be programmed to send redundant full reporting through both the telephone line and the SLe-GSM radio?

Answer:
No, the control panel can only send signals either through the SLe-GSM only (Primary Mode), or over telephone lines with the SLe-GSM programmed as a backup, taking over if the telephone line is cut (Backup Mode).
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Which Gemini and Express control panel versions are compatible with the StarLink SLe-GSM, SLe-GSM-3/4G and SLe-GSM-8D-3/4G Radios for uploading and downloading?

Answer:
The StarLink SLe-GSM and SLe-GSM-3/4G radios are fully compatible with ALL Gemini control panel versions.  The SLe-GSM-8D-3/4G adds compatibility with the Gemini GEM-P400, GEM-P800, GEM-P801, Express XP-400 and XP-800 series control...

To download through the SLe-GSM radio, do I need a specific control panel firmware version?

Answer:
Yes.  The SLe-GSM can be used to download GEM-P3200 and GEM-P9600 control panels running firmware version 11C or greater, which was released in May of 1999.  It can also download to GEM-P816, GEM-P1632 and GEM-P1664 controls running...

I connected my SLe-GSM Radio Communicator to the control panel as a primary communicator and the control panel does not dial out through the SLe-GSM to the central station. The central station receives the power-up and test signals, but not the alarm signals. Placing my meter across the two Telco terminals, I measure zero (0) volts DC.

Answer:
There are two terminals marked TIP and RING on the SLe-GSM terminal strip: One pair is marked PANEL TIP and PANEL RING (with 27V) and one pair is marked TIP and RING (with 0 volts). Ensure the control panel is connected to the radio Primary...

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