Search FAQs

Search FAQs

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While attempting to connect to my Alarm Lock Networx lock, why does the DL-Windows screen read "Security Mismatch"?

Answer:
A Security Password Mismatch occurs in DL-Windows when the Gateway Security Password and the Security Password set for the Account are not the same, therefore a successful connection cannot be established. 
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What are the programming options available with my Alarm Lock Trilogy T3 series locking devices?

Answer:
All Alarm Lock Trilogy T3 series locking devices have these options for programming:
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Can I use the different generation Networx Gateways mixed in a single system?

Answer:
Yes, you can use every type of Gateway in a single system concurrently with other Gateways, with some limitations.
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What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
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What is the DL-Windows option to "Transfer Lock(s) to Another Gateway" and why is it used?

Answer:
The option to "Transfer Lock(s) to Another Gateway" (see arrow below) is only available when moving locks from a model AL-IME-USB Gateway to a model AL-IME2 or AL-IM3 Gateway.

Can an Air Access Communicator connect to an Air Access Gateway through an existing customer access point?

Answer:
No, an access point cannot be used within the Air Access system.
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Is there an easy way to replace an Air Access model AA-GATEWAY without requiring reprogramming all Expanders and locking devices?

Answer:
Yes. In the Air Access Cloud Web Portal, located under Wireless Configuration, simply select Replace Gateway and follow the prompts.

Can I use a standard Generation 3 Alarm Lock Gateway (e.g., model AL-IM3 series) with an Air Access system?

Answer:
No. The Air Access system requires Air Access system Gateways. The model AA-GATEWAY, AA-GATEWAYPOE or AA-GATEWAY-PW must be used. Note: The Alarm Lock model AL-IM3 is used with DL Windows, Networx and Continental. Refer to the instructions included...

Can I use the new Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) with Air Access?

Answer:
No.  The new Networx Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) are only for use with the Continental Access CA4K software and the Alarm Lock DL-Windows software. 
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How many Expanders can one Air Access Gateway Support?

Answer:
One Air Access Gateway can support up to 7 Expanders.

With DL-Windows V5.5.3, are there any special firewall settings to allow the discovery of Gateways that are located on separate VLANs/subnets?

Answer:
A "VLAN," is a logical subgroup within a local area network created by using software rather than manually rearranging cables in the data center.
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How do I Discover a Networx Gateway in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to discover a Networx gateway in the DL-Windows Trilogy programming software.

What are the dimensions of the model AL-IMEPOEP Plenum-Rated "Power Over Ethernet" Gateway?

Answer:
The pictures shown below represent two views of an actual AL-IMEPOEP, with color coded lines and numbers indicating the various dimensions (in inches).

Prior to upgrading my Lenel OnGuard software, should I back up any Networx system files?

Answer:
As with most upgrades, the potential for data loss always exists.  We therefore strongly recommend that prior to upgrading your Lenel OnGuard software, you always back up the following configuration file:
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DL-Windows (version V4.1.96 or V5.1.1) is unable to discover my first Alarm Lock Networx Gateway. What can I do?

Answer:
We recommend to first try the simplest and easiest possible solution:  Temporarily turn off the wireless network card in the computer that is running DL-Windows.

Can DL-Windows test the signal strength between the Gateway and the physical Networx lock(s)?

Answer:
Yes, to test the signal strength between the Gateway and the physical Networx lock(s), DL-Windows does include an integral status indicator (click Gateway Configuration > Tools > View Gateway Status).
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Should I verify Networx hardware communication before installing the system on a large complex commercial network?

Answer:
The versatility of the Alarm Lock Networx system allows the Gateways and wireless locks to communicate over many different types of networks.  For this reason, it is always a good idea to “bench test” the equipment in a controlled...

Which wireless channel should be set in the Gateway Network Configuration screen?

Answer:
Leave this selection blank, as the Gateway will automatically select an available channel.

What is the maximum recommended RJ-45 cable length between my router and an Alarm Lock Gateway model AL-IME, AL-IM80211 or AL-IMEPOE?

Answer:
There is no specified length of the RJ-45 cable between two devices.  However, we recommend you consider the following variables: 
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Are there any security password recommendations that I should follow when using DL-Windows?

Answer:
Keeping a written record of your unique DL-Windows Security Password in a secure location is highly recommended under normal circumstances, and is even more important when upgrading DL-Windows as the Security Password must be re-entered into...

How can Existing Networx Account Files be moved to a New Computer?

Answer:
To move Existing Networx Account Files to a New Computer, follow the steps below:A.  COPY Your EXISTING ACCOUNT FILES
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