Search FAQs

Search FAQs

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While attempting to connect to my Alarm Lock Networx lock, why does the DL-Windows screen read "Security Mismatch"?

Answer:
A Security Password Mismatch occurs in DL-Windows when the Gateway Security Password and the Security Password set for the Account are not the same, therefore a successful connection cannot be established. 
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Can I use the different generation Networx Gateways mixed in a single system?

Answer:
Yes, you can use every type of Gateway in a single system concurrently with other Gateways, with some limitations.
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What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
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What are the dimensions of the model AL-IMEPOEP Plenum-Rated "Power Over Ethernet" Gateway?

Answer:
The pictures shown below represent two views of an actual AL-IMEPOEP, with color coded lines and numbers indicating the various dimensions (in inches).

Prior to upgrading my Lenel OnGuard software, should I back up any Networx system files?

Answer:
As with most upgrades, the potential for data loss always exists.  We therefore strongly recommend that prior to upgrading your Lenel OnGuard software, you always back up the following configuration file:
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Should I verify Networx hardware communication before installing the system on a large complex commercial network?

Answer:
The versatility of the Alarm Lock Networx system allows the Gateways and wireless locks to communicate over many different types of networks.  For this reason, it is always a good idea to “bench test” the equipment in a controlled...

Which wireless channel should be set in the Gateway Network Configuration screen?

Answer:
Leave this selection blank, as the Gateway will automatically select an available channel.

What is the maximum recommended RJ-45 cable length between my router and an Alarm Lock Gateway model AL-IME, AL-IM80211 or AL-IMEPOE?

Answer:
There is no specified length of the RJ-45 cable between two devices.  However, we recommend you consider the following variables: 
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How can Existing Networx Account Files be moved to a New Computer?

Answer:
To move Existing Networx Account Files to a New Computer, follow the steps below:A.  COPY Your EXISTING ACCOUNT FILES
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40 Results Per Page | Showing 1-13 of 13 Results | 1