Search FAQs

Search FAQs

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How can I use the NAPCO Prima dealer portal website (www.NapcoPrima.Pro) to determine if a Prima security system is connected by Wi-Fi or by cellular?

Answer:
Access the Prima dealer portal website, go to System > Gateway Status, and reference the Hardware Type.  The example system shown below is connected by cellular (the Hardware Type is "LTE").
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My Prima Super Panel was deleted from the system in error (the message "WARNING No gateway entries exist" appears). How do I re-enter the previously added Super Panel (or add a new one)?

Answer:
The NAPCO Prima dealer portal website (www.NapcoPrima.Pro) allows you to add new (and delete existing) Prima Super Panels (called "gateways" in the website). 
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How do I set up my StarLink Dual Path radio for IP / Dual Path Reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) through the Internet with cellular backup (Wireless LAN Connection)?

Answer:
The StarLink Connect radios are capable of dual path reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet, with cellar backup.  Note:  Wi-Fi cannot be used on UL Burglary installations.
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With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static.
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Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static.
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Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static. Note:  You must enter the IP Address, Subnet Mask and Default Gateway of the network.

What settings do I need when using the IBR-ZREMOTE with a Verizon FiOS G1100 Router / Gateway?

Answer:
The IBR-ZREMOTE has been tested and approved for use with a Verizon FiOS model G1100 Router / Gateway with the settings shown below.  Note:  If your Router / Gateway firmware versions do not exactly match the versions that appear in the...

How can I integrate existing analog cameras onto my iBridge system?

Answer:
Simply connect your analog cameras to our iSeeVideo Single Channel Gateway (part # ISEE-SCHGW), converting the analog signal to digital IP, allowing the IBR-ITAB tablets and the iBridge app to display video.

Do I need to register the MAC Address of the ISV-WAP Wireless Access Point on the ComNet website (www.NapcoComNet.com)?

Answer:
No, the WAP does not need to be registered.  Only the iSeeVideo cameras, the ISEE-SCHGW Video Gateways and ISEE-IVR Internet Video Recorders need to be registered on the ComNet Site.

Does iSeeVideo support a Live Monitor Output?

Answer:
If using wireless cameras, a Live Monitor Output is not supported.  However, you can use an ISEE-SCHGW Single Channel Video Gateway or the new 4-Channel Gateway (available soon).  These gateway modules have a Monitor Output BNC socket that...

Can I use the ISV WLOCAM camera as a 'dual-technology' motion sensor?

Answer:
In addition to its outstanding abilities as a high-resolution outdoor wireless camera, the Napco ISV WLOCAM infrared IP camera has features that allow the use of its integral PIR motion sensor and pixel-based analytics to be used as a wireless...

Can I use third party IP cameras with the iSeeVideo website?

Answer:
Third party IP cameras cannot be used on the iSeeVideo server, however analog cameras can always be used on the iSeeVideo server when coupled with a single channel gateway.  In addition, single channel gateways also have a loop output to feed...

Do the VCAM-I and VIP-Gateway use dynamic or static IP addresses?

Answer:
While the VCAM-I and VIP-Gateway are assigned static IP addresses, they can operate on a DHCP network. In addition to its IP address, each device must also be assigned an alphanumeric name to make it easy for the user to remember and find. Every 16...

Can I connect the VCAM-I camera to the VIP-Gateway?

Answer:
No – the VIP-Gateway converts up to 4 analog cameras into Network IP cameras and the VCAM-I is an IP ready camera. The VCAM-I cannot be interfaced to the VIP-Gateway. If multiple IP cameras are needed on a site, it would be more cost effective...

Does the video camera have a built in motion sensor?

Answer:
The camera and the VIP-Gateway both have built-in motion detection capability, with sensitivity adjustments and a time schedule. They can be armed by schedule to trigger an event upon motion detection.  

Do the IP modules allow Pre- and Post-Alarm Video?

Answer:
The NAPCO VCAM-I IP and VIP-Gateway transmit to the server approx. 12 seconds of pre-alarm (before trigger) and 18 seconds of post-alarm video for a total of 30 seconds. 

There is software packed with the VIP-Gateway and VCAM-I. What is this for?

Answer:
The VCAM-I AP application is for configuring the VIP-Gateway and VCAM-I devices during installation and maintaining the settings remotely. It should not be left with the customer. While the VCAM-I AP can technically be used as a viewer for the...

What is the exact sequence of events that occur upon a trigger to send Video Events?

Answer:

A short occurs on the n/o trigger input of the device (VIP-Gateway or VCAM-I).
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How are the NAPCO VIP-Gateway and VCAM-I IP modules triggered to send Video Events?

Answer:
The NAPCO VIP-Gateway and VCAM-I IP both send compressed video clips to the NAPCO Video Alert server upon activation of the module’s trigger input(s). This trigger activation is accomplished by placing a momentary short across a normally open...

What is the NAPCO Video Alert Server?

Answer:
The NAPCO Video Alert Server (http://www.videoalert.net/) stores digital video clips transmitted from the NAPCO ISVWLCAM, ISVWLCAM, ISVWLOCAM, ISVWLHDCAM, ISV-WLOHD wireless-based cameras, the ISEE-SCHGW single camera IP Gateway module or video...

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