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Do StarLink Fire communicators reporting to an IP receiver (NAPCO VIP, Sur-Gard or Bosch IP receivers) have the option to report a Test Timer when using communicator inputs with the communicator NOT connected to a fire control panel with a DACT?

Answer:
Yes.  To have a StarLink Fire communicator report an IP Test Timer, log into the NAPCO NOC website (www.NapcoNOC.com), enter the Primary IP address and a backup IP (or telephone number), then select Save. After saving, the CS Test Timer tab will...

How do I fix an error that appears while importing a license into the Virtual IP CS Receiver (NCSR)?

Answer:
Open the VipReceiver Client License Manager and proceed as described in this video:  

I have a StarLink communicator connected to a control panel without a dialer. I am using the inputs to trip the StarLink communicator to report to an IP receiver at the central station. Will the StarLink Communicator still send a programmed Test Timer?

Answer:
No. When reporting to an IP receiver at the central station (for example, NAPCO Virtual IP CS Receiver, SurGard or Bosch receivers), the StarLink Communicator will directly send a check-in signal (ping) to the receiver. For example, if a StarLink...

What is the NCSR Virtual IP CS Receiver?

Answer:
Click here for more videos about the NCSR Virtual IP CS Receiver.

What is the meaning of an "Invalid IP Reporting Format" message in the Signal Log?

Answer:
The 4/2 reporting format requires the use of a dial up receiver telephone number as you cannot use 4/2 to report to SurGard, Bosch or VIP receivers. Contact ID format is required for IP reporting. Go to the StarLink Radio Management Center (in the...

On the iSeeVideo website, how do I create a link for my dealer logo?

Answer:
To Create a Link for your Dealer Logo at the Login Screen:
...

Can I use the ISV WLOCAM camera as a 'dual-technology' motion sensor?

Answer:
In addition to its outstanding abilities as a high-resolution outdoor wireless camera, the Napco ISV WLOCAM infrared IP camera has features that allow the use of its integral PIR motion sensor and pixel-based analytics to be used as a wireless...

How do I enable 2-Way audio on iSeeVideo VIP devices, including the ISVWLCAM, ISVWLCAMPT, ISVWLOCAM, ISEE-SCHGW, ISEE-VCMPT?

Answer:
Our ISeeVideo VIP devices support the "2-way audio" feature.  To enable, log in as a Master User and click the "Tools" icon (wrench and screwdriver) to open the Advanced Settings screen.  In the Audio category located at the bottom of the...

How can I display an iRemote at both the MyRemoteKeypad.com and VideoAlert.net sites?

Answer:
As a Dealer in MyRemoteKeypad.com and VideoAlert.net, you can assign your iRemote-MOD at both websites for customers who also have an ISeeVideo camera system.  This will give your customers the opportunity to use their iRemote normally at...

How can I use port forwarding to optimize video streaming performance in commercial applications? Which port number should I forward to my VIP Device?

Answer:
In virtually all cases our ISee Video VIP devices will penetrate firewalls and display video at the iSee Video website at a frame rate of approximately 20fps.  However, more robust enterprise class firewalls may restrict bandwidth at a level...

Do the VCAM-I and VIP-Gateway use dynamic or static IP addresses?

Answer:
While the VCAM-I and VIP-Gateway are assigned static IP addresses, they can operate on a DHCP network. In addition to its IP address, each device must also be assigned an alphanumeric name to make it easy for the user to remember and find. Every 16...

Can I connect the VCAM-I camera to the VIP-Gateway?

Answer:
No – the VIP-Gateway converts up to 4 analog cameras into Network IP cameras and the VCAM-I is an IP ready camera. The VCAM-I cannot be interfaced to the VIP-Gateway. If multiple IP cameras are needed on a site, it would be more cost effective...

Does the video camera have a built in motion sensor?

Answer:
The camera and the VIP-Gateway both have built-in motion detection capability, with sensitivity adjustments and a time schedule. They can be armed by schedule to trigger an event upon motion detection.  

Do the IP modules allow Pre- and Post-Alarm Video?

Answer:
The NAPCO VCAM-I IP and VIP-Gateway transmit to the server approx. 12 seconds of pre-alarm (before trigger) and 18 seconds of post-alarm video for a total of 30 seconds. 

There is software packed with the VIP-Gateway and VCAM-I. What is this for?

Answer:
The VCAM-I AP application is for configuring the VIP-Gateway and VCAM-I devices during installation and maintaining the settings remotely. It should not be left with the customer. While the VCAM-I AP can technically be used as a viewer for the...

What is the exact sequence of events that occur upon a trigger to send Video Events?

Answer:

A short occurs on the n/o trigger input of the device (VIP-Gateway or VCAM-I).
...

How are the NAPCO VIP-Gateway and VCAM-I IP modules triggered to send Video Events?

Answer:
The NAPCO VIP-Gateway and VCAM-I IP both send compressed video clips to the NAPCO Video Alert server upon activation of the module’s trigger input(s). This trigger activation is accomplished by placing a momentary short across a normally open...

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