Filter By Brand

FAQs By Category

Results Per Page | Showing 1-40 of 89 Results | 1 | 2 | 3

With my Trilogy T3 non-Networx door lock, what are the available Events that can be programmed to automatically occur on a schedule?

Answer:
The DL-Windows V5.5.4 Schedules screen allows you to select Events that can be linked to pre-scheduled days and times.  Shown below is a list of available Events from which you can select.  This list applies to Trilogy locks that are not...

What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
...

Can I install an Alarm Lock cylindrical (non-Networx) lock on a door that is 1-3/8" thick?

Answer:
Yes!  With cylindrical lock models such as the DL2700, DL2700LD, DL2800, DL3000, PDL3000, DL3200, DL4100, PDL4100, you will require a set of spacer plates, call 1-800-ALA-LOCK and order part # S6072, shown below:

How do I program holiday schedules into a DL-Windows 5.5.4 Networx-compliant device?

Answer:
If programming holiday schedules in a DL-Windows 5.5.4 Networx-compliant device, there MUST be an Event configured for "Enable Holiday Schedule" (see image below).    Note:  Holiday Schedules ONLY disable the Lock/Unlock events;...

How to convert a GEN3 Gateway using uniVerse Finder Utility Software to MVP Access?

Answer:
Important:  Only GEN3 Gateways are eligible for conversion to MVP Access. The uniVerse Finder Utility Software must be installed on the same local area network as the gateway.
...

With my non-Networx door lock, can I program a 'Basic User' as an 'Emergency Lockdown' User?

Answer:
Although the DL-Windows software has the option to set any 'Basic User' as an 'Emergency Lockdown' User, non-Networx locks will not allow this programming option to be programmed.
...

I want to connect an Alarm Lock door lock model ETPDNSRX to my Networx system, but "ETPDNSRX" is not listed as a selection in DL-Windows. What do I do?

Answer:
To connect a model ETPDNSRX to a Networx system, use the profile option for the ETPDNRX in DL-Windows.

How do I configure the Shunt Relay option of the NETWORXPANEL when it is connected to my Air Access system?

Answer:
To use the AUX relay of a Trilogy Networx™ System NETWORXPANEL Wireless Networx Control Panel that is connected to an Air Access system, configure the Shunt Relay option as follows:
...

I discovered and connected a factory fresh Alarm Lock ArchiTech Networx lock to an Air Access cellular access control system. Can this lock be changed back to its original factory default state?

Answer:
Factory default Alarm Lock devices such as Networx locks, readers, the NETWORXPANEL, etc., that have been discovered and connected to an Air Access system cannot be reverted to their original factory firmware.  The Air Access discovery and...

Which readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system?

Answer:
The following readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system:
...

Will the Air Access system work with Alarm Lock model NETPDK or NETDK keypads?

Answer:
No, Air Access requires Wiegand readers only. Order any of the compatible readers offered by Alarm Lock, listed below. Do not order Networx DK Panel Packs as the NETPDK and NETDK model keypads are not compatible with the Air Access system. Order the...

Can I use a standard Generation 3 Alarm Lock Gateway (e.g., model AL-IM3 series) with an Air Access system?

Answer:
No. The Air Access system requires Air Access system Gateways. The model AA-GATEWAY, AA-GATEWAYPOE or AA-GATEWAY-PW must be used. Note: The Alarm Lock model AL-IM3 is used with DL Windows, Networx and Continental. Refer to the instructions included...

Can the Air Access Gateways (AA-GATEWAY and AA-GATEWAYPOE be used with the Continental CA3000 or CA4K software?

Answer:
NO - You must use the AL-IM2 or AL-IM3 Gateways with the CA3000 or CA4K software.  The Air Access Gateways have an Air Access sticker on them, and can't be used with the CA3000 or CA4K software. 

Can I use the new Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) with Air Access?

Answer:
No.  The new Networx Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) are only for use with the Continental Access CA4K software and the Alarm Lock DL-Windows software. 
...

What can cause the "Enable Wireless Locks" checkbox in System Settings not to display?

Answer:
The "Enable Wireless Locks" checkbox only displays on a CA4K Host and on an additional HCS (Com Server). The "Enable Wireless Locks" checkbox will never display on a Workstation. Please verify that you are not on a Workstion. 

What is an acceptable Signal Strength for Networx Wireless Locks?

Answer:
An acceptable Signal Strength range for Networx Wireless locks is >32 and <90.

Why does my Networx lock indicate "Not Listed" in DL-Windows after the lock Discovery process?

Answer:
Your DL-Windows software version is outdated. If you have discovered a lock without a model number listed (see example image, below), it is likely that your DL-Windows software is older than the model itself.
...

I have an existing schedule to engage Passage Mode in a NETWORXPANEL in Two Door Mode. However, when the schedule is triggered, it activates both the main relay and the auxiliary relay simultaneously. How can I isolate the relay activations?

Answer:
With the release of DL-Windows V5.5.3, we have added a Two-Door Settings tab in the Features screen that includes the ability to activate Passage Mode in either the main relay or the auxiliary relay, or both relays together. Note: This new Two-Door...

How do I Discover a Networx Gateway in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to discover a Networx gateway in the DL-Windows Trilogy programming software.

How do I Discover a Networx lock in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to discover a Networx lock in the DL-Windows Trilogy lock programming software.

how do I program a Networx lock using DL-Windows programming software?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a Networx lock in the DL-Windows Trilogy lock programming software.

How do I pair a wireless remote release transmitter to a Networx lock?

Answer:
Andy Phelps, Alarm Lock National Training Manager, shows how to pair a wireless remote transmitter to a Networx lock.  He shows the two parts of the process, the first in the DL-Windows software and the second at the lock keypad.

How do I retrieve and print an Audit Trail from a Networx lock using DL-Windows software?

Answer:
Andy Phelps, Alarm Lock National Training Manager, shows how to retrieve an audit trail from a Networx lock in the DL-Windows software.  He also shows how to view the audit trail log later and how to export the audit log and how to print it.

In the DL-Windows Features screen, why is the "Disable Sounder" option unavailable for my DL2800 lock?

Answer:
While "Disable Sounder" is a feature that is inherent in many of our locks, this feature is omitted from the DL-Windows Features screen for the DL2800 lock, as shown in the following image:
...

Does the NETPANEL support ABA barcodes or magstripes?

Answer:
No, ABA barcodes or Magstripes are not supported on the NETPANEL that is used with the CardAccess 3000 or the CA4K software. 

Which Networx and/or ArchiTech locks support the new iLock Bluetooth App?

Answer:
The ArchiTech series N90 (cylindrical) N95 (mortise) support the iLock Bluetooth app. The model number must contain the letter J (N90J or N95J) or T (N90T or N95T) to indicate that the Bluetooth option is present.
...

Can a remote release button be used on the Trilogy Networx locks?

Answer:
Yes, it is a new feature in CardAccess 3000 V2.9.88 and it's also available in the CA4K.  There is a one button and a four button remote release available. 
...

Why do the "Available Locks" seem to disappear when a lock is selected in the Available Lock Profiles field but there is no matching Lock Type available?

Answer:
When a Networx lock is "discovered" in the DL-Windows software, a DL-Windows Lock Profile is required to be "Linked" to the physical lock to allow communication with DL-Windows.
...

Which Networx and/or ArchiTech locks support the new iLock Bluetooth App?

Answer:
Currently the ArchiTech model # N95J1 supports the iLock Bluetooth app.  Note:  You cannot upgrade an existing Networx or ArchiTech lock in the field.  The integral Bluetooth receiver is installed only at the factory and cannot be...

Is an RR-RECEIVER (Wireless General Purpose Remote Control Receiver) necessary to pair an RR-1BUTTON (Wireless Remote Release Button) to a NETWORXPANEL?

Answer:
No, an RR-RECEIVER is not necessary to pair the RR-1BUTTON to a NETWORXPANEL because the NETWORXPANEL already has a receiver built into it.  To pair the RR-1BUTTON to a NETWORXPANEL, a NETDK or NETPDK locking device must be wired to the system,...

When using an RR-1BUTTON Wireless Remote Release Button on a 2-relay device, which relay activates first?

Answer:
When programming the RR-1BUTTON to be used with a NETWORXPANEL, the main ("primary") relay always activates first, usually bypassing the auxiliary relay unless otherwise programmed to do so.
...

If battery power fails in your T2, T3 or Networx stand-alone lock, in what state will the lock be in?

Answer:
Before answering this question, it will be helpful to define lock "states": 
...

Do I have to program an IP into a Gateway while on the same subnet as the CardAccess Host?

Answer:
NO...On earlier versions of software it was a requirement. As 0f 2018, you can manually add a gateway in and specify any subnet you wish to. While programming, the Gateway does not have to be on the same subnet as the CA4K software.  
...

How many feet can a Trilogy Networx Expander extend the range?

Answer:
Refer to the Expander specfication sheet at the following link:   http://tech.napcosecurity.com/index.php/techlibrary/downloadfile/id/2157/embed/iframe

How many expanders can I use with one Gen II Gateway?

Answer:
You can have up to 7 Expanders with 1 Gen II gateway. The gateway and up to 7 expanders must be addressed to the same group number.

40 Results Per Page | Showing 1-40 of 89 Results | 1 | 2 | 3