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How do I update and view the Event Log of my Alarm Lock locking device?

Answer:
To update the DL-Windows Event Log and view the latest information:
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My DL-Windows database was lost, and I was forced to install a new copy of DL-Windows in my computer. Can I retrieve previously programmed data from a Trilogy (non-Networx) door lock that was previously programmed by that lost database?

Answer:
Yes, you can!  If your DL-Windows database is lost or corrupted and you install a new instance of DL-Windows, the following data can be retrieved directly from previously programmed Trilogy T3 door locks:
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How do I send lock programming from DL-Windows to my non-Networx T3 door lock?

Answer:

In DL-Windows, select the lock to be programmed and select the Communication button located at the top left. Select Send to Lock.
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Which Events are available in DL-Windows for Networx Trilogy door locks?

Answer:
The image below displays a list of available events from which to choose in DL-Windows locks: 

With my Trilogy T3 non-Networx door lock, what are the available Events that can be programmed to automatically occur on a schedule?

Answer:
The DL-Windows V5.5.4 Schedules screen allows you to select Events that can be linked to pre-scheduled days and times.  Shown below is a list of available Events from which you can select.  This list applies to Trilogy locks that are not...

How do I program holiday schedules into a DL-Windows 5.5.4 Networx-compliant device?

Answer:
If programming holiday schedules in a DL-Windows 5.5.4 Networx-compliant device, there MUST be an Event configured for "Enable Holiday Schedule" (see image below).    Note:  Holiday Schedules ONLY disable the Lock/Unlock events;...

I want to connect an Alarm Lock door lock model ETPDNSRX to my Networx system, but "ETPDNSRX" is not listed as a selection in DL-Windows. What do I do?

Answer:
To connect a model ETPDNSRX to a Networx system, use the profile option for the ETPDNRX in DL-Windows.

How do I Discover a Networx Gateway in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to discover a Networx gateway in the DL-Windows Trilogy programming software.

How do I Discover a Networx lock in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to discover a Networx lock in the DL-Windows Trilogy lock programming software.

how do I program a Networx lock using DL-Windows programming software?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a Networx lock in the DL-Windows Trilogy lock programming software.

How do I pair a wireless remote release transmitter to a Networx lock?

Answer:
Andy Phelps, Alarm Lock National Training Manager, shows how to pair a wireless remote transmitter to a Networx lock.  He shows the two parts of the process, the first in the DL-Windows software and the second at the lock keypad.

How do I retrieve and print an Audit Trail from a Networx lock using DL-Windows software?

Answer:
Andy Phelps, Alarm Lock National Training Manager, shows how to retrieve an audit trail from a Networx lock in the DL-Windows software.  He also shows how to view the audit trail log later and how to export the audit log and how to print it.

In the DL-Windows Features screen, why is the "Disable Sounder" option unavailable for my DL2800 lock?

Answer:
While "Disable Sounder" is a feature that is inherent in many of our locks, this feature is omitted from the DL-Windows Features screen for the DL2800 lock, as shown in the following image:
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Why do the "Available Locks" seem to disappear when a lock is selected in the Available Lock Profiles field but there is no matching Lock Type available?

Answer:
When a Networx lock is "discovered" in the DL-Windows software, a DL-Windows Lock Profile is required to be "Linked" to the physical lock to allow communication with DL-Windows.
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DL-Windows (version V4.1.96 or V5.1.1) is unable to discover my first Alarm Lock Networx Gateway. What can I do?

Answer:
We recommend to first try the simplest and easiest possible solution:  Temporarily turn off the wireless network card in the computer that is running DL-Windows.

Can DL-Windows test the signal strength between the Gateway and the physical Networx lock(s)?

Answer:
Yes, to test the signal strength between the Gateway and the physical Networx lock(s), DL-Windows does include an integral status indicator (click Gateway Configuration > Tools > View Gateway Status).
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Are there any security password recommendations that I should follow when using DL-Windows?

Answer:
Keeping a written record of your unique DL-Windows Security Password in a secure location is highly recommended under normal circumstances, and is even more important when upgrading DL-Windows as the Security Password must be re-entered into...

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