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How to setup an Event Action for a Door Held Open

Answer:

Go into Settings > Device Settings and select Aux Output. Select which Aux Output you are using, and press Edit.  Under mode, set it to single pulse mode and then provide the time you want the output to be abnormal.  Press Save
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How do I connect two StarLink Fire communicators to one fire alarm control panel using self-supervision?

Answer:

Remove JP2 on each StarLink communicator to enable self-supervision
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What is the default login for the Appliance (ASA) operating system?

Answer:
The Appliance operating system login credentials are located on a sticker on the bottom of the Appliance. The latest Appliance is the ASA. 

When I purchase a new Model PG30KPD External Keypad, is a list available of what parts the lock is packaged with?

Answer:
Parts List PG30KPD Keypad PG30KPD Extension Cable 2 Keypad Adapter Module Single Gang Box Paperwork Installation Instructions   WI773    

One or more video clips are not appearing listed under "My Videos" within my www.VideoAlert.net account. What can I do?

Answer:
Verify all cameras are set with the same Time Zone (located under "Advanced Settings"):

How do I supervise the connection status of the iRemote-MOD or NL-MOD should either be disconnected from the Internet?

Answer:
Connect a single wire from the "Supv." output terminal on the iRemote-MOD or NL-MOD to the positive (+) side of "ANY" zone with a 2.2k resistor in parallel.  The iRemote-MOD "Supv." output will go to low voltage upon losing its Internet...

How can I take a snapshot with an iSeeVideo Camera?

Answer:
Depending on the operating system of the PC used to view the iSeeVideo live camera feed, you can take a snapshot of the live video feed, then save the image to email later.  Snapshot images are often used to provide status updates for...

Can you provide me with an ASA strike plate template for all Alarm Lock CR (non-dead bolt) mortise locks?

Answer:
Yes - The templates below may be used for the DL3500-CR / PDL3500-CR (Supplement to WI1003 USA Mortise Door Template)

How do I verify if the Security key/Software license supports Napco Integration, DVR's or other purchasable features?

Answer:
Launch the CardAccess License manager to view the settings in the security key/software license. The CardAccess license manager can be found under Start>All Programs>CardAccess 3000.
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