Search FAQs

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I’m unable to discover a gateway, expander or lock from a CA4K workstation?

Answer:
When discovering Gateways, Expander and Locks you must be on the CA4K Host Server, as a workstation, will not allow wireless services to stop and run.

How many feet can a Trilogy Networx Expander extend the range?

Answer:
Refer to the Expander specfication sheet at the following link:   http://tech.napcosecurity.com/index.php/techlibrary/downloadfile/id/2157/embed/iframe

How many expanders can I use with one Gen II Gateway?

Answer:
You can have up to 7 Expanders with 1 Gen II gateway. The gateway and up to 7 expanders must be addressed to the same group number.

How do I perform a FULL RESET to a Trilogy Networx Expander?

Answer:
After initial power up, press and hold the RESET button until  the red light turns on solid...
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Does a Trilogy Wireless Lock and Gateway need to be rediscovered after they are reset (defaulted)?

Answer:
YES... If a trilogy Wireless Lock, Gateway or Expander is reset, it MUST be rediscoved and added back into the CardAccess 3000 software.

What is the first Relay number while using an I/O Relay Expander on an Accelaterm?

Answer:
For both an 8 and 16 door Accelaterm, the first relay number on the Accelaterm I/O Expander unit is #17.
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Why is my Alarm Expander Board (CICP1600AB) not being recognized by the Continental Controller?

Answer:
1) Verify the address jumper is correct on the Alarm Board. The address jumpers are X1, X2, X3 or X4.
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