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How to update ethernet firmware using the uniVerse Finder Utility Software?

Answer:
V1.5.0.8 or later supports CICP1300NETBD2 (For CICP1300), CICP2800NETBD2 (For CICP2800), CICP2100/CICP2100S, CA-1, CA-2
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How to convert a GEN3 Gateway using uniVerse Finder Utility Software to MVP Access?

Answer:
Important:  Only GEN3 Gateways are eligible for conversion to MVP Access. The uniVerse Finder Utility Software must be installed on the same local area network as the gateway.
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If I have a bad E-Access controller, how do I swap the license to a new controller?

Answer:
To swap the license from the defective controller to a new controller, you must use the "Swap Key" function. This allows you to transfer the license key from one Controller or panel to another.
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How do I download an E-Access Mobile Credential using the Sicunet "Open Cesame App"?

Answer:
The name of the Mobile Credential App is called "Open Cesame". It can be downloaded from the Apple App or the Google Play store and is posted under the company Sicunet.
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Is there a Mobile App available for E-Access?

Answer:
Yes, the name of the Mobile App is "CA-E Manage," by Napco Security Technologies Inc. It can be downloaded for free from the Apple App Store and Google Play store. 
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Where can I find documentation for E-Access?

Answer:
The E-Access documentation can be found in the Napco Access Pro Document library. Go to www.napcoaccesspro.com.  Click on Resources then clink on Technical Library.  If you browse by Product Type. Select E-Access.
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What are the default logins for the Napco Access Pro (NAX) software?

Answer:
NOTE: THIS INFORMATION IS NOT FOR THE CONTINENTAL ACCESS SOFTWARE. It is only for the Napco Access software.
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