Search FAQs

Search FAQs

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Is my Z-Wave system compatible with the 300 or 500 series Z-Wave protocol?

Answer:
To identify the protocol of your Z-Wave system, a sticker is located on the Z-Wave PC board inside your StarLink communicator.   As shown in the below example, the sticker reads, "ZWAVEMOD3", indicating the Z-Wave protocol is "500 Plus".
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Can the GEM-KEYF Key-Fob Transmitter arm and disarm multiple Areas?

Answer:
A single GEM-KEYF can only arm and disarm the Area for which it is programmed.  If your system contains multiple Areas, separate GEM-KEYF key-fobs can be programmed to control each Area.
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Can the GEM-WP Panic Transmitter be programmed as a zone on the alarm control panel? What is the correct point number to assign to it?

Answer:
The GEM-WP can be programmed as a zone on the control panel.  The point number should always be 3; point 3 indicates to the control panel that it is a keyfob or pendent type transmitter, i.e. it is portable and may be removed from the premises...

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