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Adding cameras to an existing Prima account must be performed at the NAPCO ComNet website (www.NapcoComNet.com). After making the changes in ComNet, it takes about 15 minutes for the changes to be pushed over to the Prima dealer portal.
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Yes, the IBR-ZREMOTE can be optionally programmed using a browser in place of the NL-MODCONFIG software, as follows:
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Setting up your first Prima account is simple. Credentials that will allow you to access the Prima dealer portal website (www.NapcoPrima.Pro) will be emailed to you after activating your account on the NAPCO ComNet website...
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Perform the deletion in the NAPCO ComNet website (www.NapcoComNet.com).
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The network path failure code is due to the Service Plan being changed to a 'Sole Path' plan (in www.NapcoComNet.com) but the selection IP with Cell Radio Backup in the NAPCO NOC (www.NapcoNOC.com) was not changed (i.e., remained selected).
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NAPCO Prima installations do not require central station monitoring; however, the Prima system must still be registered at the ComNet website (www.NapcoComNet.com) and a service plan must be purchased in order to provide system notifications and...
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After a processing period of up to 15 minutes after registering a new Prima account on the ComNet website (www.NapcoComNet.com) it will become visible in the Prima dealer portal website (www.NapcoPrima.Pro).
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Yes, all Prima systems must be activated, including 'demo' units. The Prima Super Panel must be activated on the www.NapcoComNet.com website to receive the latest firmware updates and to accept enrollments of sensors. The Prima unit is...
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If your doorbell was successfully added to your Prima system and are receiving notifications but not video feed, ensure you have a Prima service plan that includes video, as follows:
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1. Register the SLE-MAX2 series Fire communicator at the ComNet website (www.NapcoComNet.com) and select a Super Dual plan.
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We are always happy to help our fellow security industry professionals. To help us serve you better, please try to have the following things ready before you call:
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With the StarLink SLE-LTEV/A Universal Alarm Communicator or any StarLink communicator with basic text / email notifications, you cannot rename the system like the StarLink Connect communicators that use an interactive application.
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When creating a Prima account, set up the Master user for app access.
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1. Register the Prima control panel at www.NapcoComNet.com. Note that dealers that are new to NAPCO remote services must register at ComNet; the approval confirmation can take up to 24 hours.
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This video describes how to:
1. Become a registered dealer.2. Activate the device.3. Program the device.
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If your StarLink communicator is sending a CID 356 and restore (or YC followed by YK trouble code) to your central station, your communicator is not polling within the predetermined poll fail time. This trouble often happens when a StarLink...
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Dealers can now customize their subscribers' mobile apps with their dealer logos. Three custom images can be added:
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Yes. When using the ComNet website (www.NapcoComNet.com) to activate the Air Access communicators, you can add all communicators into the same Subscriber ID number.
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MVP / Air Access dealers can create "sub-dealers". Each sub-dealer can be granted the same access permissions and menu selections as the dealer. In addition, dealers can control sub-dealer access to selected customer accounts, as...
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If the control panel account is programmed with all 999999999’s for the primary telephone number, the signals will stop at the NOC website reading all 9999999999’s along with the account number. The solution is to simply update the...
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No, you do not need to register the device on the ComNet website if you are using an iBridge IBR-ZREMOTE, iREMOTE-MOD or NetLink NL-MOD only for IP reporting to the central station.
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Note: Notifications are not a substitute for central station monitoring.
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Yes, when activating your Dual Path StarLink Fire communicator on the ComNet website, although it is a 'dual path' communicator, you can select a 'sole path' price plan.
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Yes! You have the option to select a standard Sole Path price plan, or a Dual Path price plan when activating your Dual Path StarLink Fire communicator. Select your price plan in the NAPCO ComNet website (www.NapcoComNet.com).
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The only way to transfer a StarLink communicator from one company to another is to perform a device transfer procedure in direct coordination with the NAPCO ComNet department. The previous company wishing to hand-off (release) the device must place a...
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The NAPCO StarLink Connect communicators are compatible with virtually any security alarm control panel from any manufacturer.
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The NAPCO StarLink Connect communicators are compatible with virtually any security alarm control panel from any manufacturer.
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The iSecure Cloud Web Portal is located at www.iSecureByNapco.com. To log in to the website, have your ComNet dealer login and the iSecure "Radio ID" number handy. The Radio ID is located on the small card (part "OI404LF") included with the...
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Yes. iBridgeVideo cameras and doorbells are compatible with iSecure. All devices must be registered in the same iSecure account at www.NapcoComNet.com.
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The "Bound to: Off" message simply means there has been an issue with payment. For example, a lapse in payment or the service plan is waiting in the cart, unprocessed. To resolve this, either visit www.NapcoComNet.com or call ComNet at 800-645-9445,...
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When you first register the StarLink communicator and enter the customer's information, you must log into www.NapcoComNet.com.
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Log in to www.NapcoComNet.com with your dealer information. Click My Subscribers (at the top of the screen, as shown below).
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When a StarLink Commercial Fire and Commercial Burglary radio is reporting to a Sur-Gard IP receiver at a central station, the Sur-Gard receiver (not the NOC) supervises the radio for failures. Pings from the radio are passed through the NOC...
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When a StarLink Commercial Fire and Commercial Burglary radio is reporting to a Sur-Gard IP receiver at a central station, the Sur-Gard receiver (not the NOC) supervises the radio for failures. Pings from the radio are passed through the NOC directly...
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After registering the radio at the website www.NapcoCOMnet.com, you must log into the Radio Management Center at www.NapcoNOC.com. Click the StarLink Connect tab, then click Panel Configuration. Select the control panel...
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After registering the radio at the website www.NapcoCOMnet.com, you must log into the Radio Management Center at www.NapcoNOC.com. Click the StarLink Connect tab, then click Panel Configuration. Select the control panel...
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Yes, the NAPCO IBR-ZREMOTE Z-Wave Controller can integrate with a Savant Home Automation system, allowing a Savant system to take full advantage of NAPCO's security system and all of its associated features. Below is a list of required firmware,...
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