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With my SLE-MAX2 Fire communicator, how do I enable "Super Dual" supervised dual path, dual carrier reporting?

Answer:
1.  Register the SLE-MAX2 series Fire communicator at the ComNet website (www.NapcoComNet.com) and select a Super Dual plan.
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I have StarLink 3G GSM Communicators that are still operational and in use. Do I need to hurry and upgrade them?

Answer:
Yes!  The AT&T 3G Sunset took place on February 22, 2022, and all StarLink Dealers were advised to replace any affected GSM communicators by this date.  The fact that a GSM communicator still appears to be functioning does not imply...

What are Test Timer event reports available through the StarLink Fire communicator that will satisfy the NFPA Supervisory check-in signal requirements?

Answer:
The Supervisory check-in signals and Test Timer event reports that are available through the StarLink Fire communicator, used in dial-up reporting mode, are based on the following configurations:
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Is there a Napco E-Access Mobile App available?

Answer:
As of October, 2022, the Napco E-Access Mobile App is not available yet. Please check with the Napco Technical Support group, to find out if it's available yet.  

How do I download the "Open Cesame" Mobile Credential App?

Answer:
Note: As of October 2022, the "Open Cesame" App is not posted under Napco Security Technologies yet. 
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How do I know if I have the latest Firmware image in my Napco E-Access controller?

Answer:
The latest Firmware image as of October 2022 is 5.00-04h.
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Does CA4K support Windows 11 Pro and Server 2022?

Answer:
YES...Windows 11 Pro and Server 2022 is now supported in V1.1.54 Build 162 -SP3.   REMINDER - The CA4K does not support ANY HOME versions of Windows. 

What is the least number of doors a license can be purchase with?

Answer:
The least number of doors available in an E-Access license is 32 doors. Older licenses were available with a smaller number of doors prior to Oct 2022

I am preparing for the sunset of cellular service for my StarLink Verizon CDMA and AT&T 3G GSM cellular communicators. Can I see a list of communicator models that will be affected by the shutdown?

Answer:
To prepare for the upcoming sunsets that will impact specific StarLink cellular communicator models - Verizon CDMA (December 31, 2022) and AT&T 3G GSM (February 22, 2022), a list can be produced using the StarLink Radio Management Center (NAPCO...

What is the latest version of the CA4K software?

Answer:
What is the latest version number of the CA4K software as of April 2022?
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What versions of SQL is supported on the recent releases of CA4K?

Answer:
Please refer to the version specific CA4K System Requirements document and also the CA4K Help file.  Go to www.napcoaccesspro.com, Select Resources, then select Technical Library, Press Browse by Product Type and Select CA4K Software to locate...

Is SMS texting supported in the CardAccess 3000 and CA4K software?

Answer:
Yes...It is a standard feature in the CardAccess 3000 and CA4K. 
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