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Yes, there are different ways to acquire password data. The easiest (and most accessible) is to open your 'default.xml' file in Microsoft Excel (the solution that follows requires that Microsoft Excel be installed on your PC).
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There are several reasons for this message, the most common is that the .dat lock file is missing from the "Upload" folder. To solve this issue:
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Most issues with the Biometric Reader can be linked to drivers and/or software. Marks software has been issued to support two different Bio-Reader models: The Virdi FOH01 and Virdi FOH02. The Marks software installs the necessary...
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With IQDATA and IQPROX no longer available for sale, some users have asked and have experimented with certain scheduling functions on the IQLITE.
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The Marks USB flash drive (part # E6201) contains a folder named DOWNLOAD located in the root directory. This folder remains empty until the IDAT is used to retrieve an audit trail from any IDAT-supported Marks IQ lock. The IDAT creates a...
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To program a Marks IQ lockset in "terminator off" mode, first press the # key, then the GGM user ID number, followed by the GGM PIN number, followed by the standard programming steps for any given programming function as detailed in the programming...
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If you are unable to add users with a PIN into your Marks IQ-Prox lock, it is likely the GGM is programmed with a proximity card instead of a PIN. When you are changing your GGM for the first time, specifying a proximity card (in the "PIN"...
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1. Use the software to create a new User Group to hold your temporary user location. Follow the manual for creating new User Groups.
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Basic Schedules and Group Schedules perform the same function, but in two different ways:
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No. The I-Dat software only allows for card numbers with a maximum of 5-digits (see the "Prox ID" field in the image below).
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The physical condition of the skin on your fingertips directly affects the ability of the reader to recognize the fingerprint. If the skin is damaged or unclear, the print may not always be recognized. We recommend the use of a different...
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Up to 160 users can be programmed in the Marks i-Que Lite locks.
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Use a standard 2-5/8" (length) USB flash drive with a minimum 1GB capacity. The physical dimensions of the USB flash drive are critical, as the recessed Marks i-DAT USB socket limits the proportions to no greater than 13/16" wide and no greater...
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Yes, the Marks IDAT Mark 2 software is compatible and will run on Windows 8.
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Yes, your locks will remain unlocked past midnight, if using a passage schedule. The Marks IQ Data and IQ Prox locks have built-in features to automatically lock at midnight. For passage schedules running past midnight, the lock motor...
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The answer is Yes, but actually depends upon how the lock was initially programmed. Although the lock is a proximity lock, the GGM code can be set up for a PIN login. A GGM PIN login is essential to make the I-Qwik Prox lock operate with...
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The first time a GGM code is created with a new installation of the Marks IQ version 3 software, you must first click the Add button in the Group tab of the User Maintenance window.
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When a 5 inch backset is required when installing the DL2700, DL2800 and/or DL3000 locking devices, the Marks USA 5-inch extension (part #1855) may be used.
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All of the wires inside your i-Que / i-Qwik have a purpose. Some are for options you may never use while others may be connected should a future need arise. Should the wires be cut, pinched or left un-insulated, a variety of malfunctions...
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Each of the wires supports a feature or function of the lock. Pinching, cutting or fraying of wires can cause an intermittent malfunction or a full shutdown of the electronics, depending on the wires that are shorted to ground. Care must...
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Yes. When scheduling holidays that are considered "floating holidays", each year, you MUST perform the function "DELETE ALL Set Holidays" (see Function 9 in the keypad programming manual) and re-program all holidays with the correct dates for...
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The IQUE letters are meant to be programmed as part of user codes at the keypad, and may not be used in software programming.
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The lock must first be initialized at the keypad and then a six-digit user code must be assigned as a "Lock ID".
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Check the battery pack holder for a solid connection between the positive and negative contacts. If the contacts are loose or broken, you may need to solder the contact or replace the battery pack holder (part # EA4011).
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The reset procedure clears all user programmed data and resets all parameters to their original factory default condition. A full reset can only be performed using this reset procedure:
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No. Although the motor will run continuously while the power is applied to the red and gray wires, no damage will occur. Eventually the batteries will drain if left connected. Note that this type of connection is not recommended.
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The shortest User Code possible for any i-Que lock is 3 digits. By selecting Terminator Off mode (Function 37), you can unlock the i-Que lock using just the PIN number.
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With Marks devices, each UID must be unique and must have the same number of digits as the "Great Grand Master" code's UID.
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Yes, however there are conditions that could cause the audit trail to be inaccurate:
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For all Marks i-Que / i-Qwik locks, the UID number must be 2, 3, or 4 digits, and the PIN number must be 3, 4, 5 or 6 digits. The number of digits the UID number and PIN number must contain is determined when the lock is first assigned a new...
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The standard keyway for all i-Que / i-Qwik locksets is the Schlage "C" keyway.
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The error light is warning that the UID you are attempting to enter already exists within the lock memory. An UID may be used only once within each lock; select a unique UID for each User Code.
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The correct wires are red and black with a "female" plug, and includes a label that reads "To Battery Pack".
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The factory code is used to "initialize" the lock, i.e. restart the firmware and clear certain parts of memory. The code 9991234 is used to set the ID number and set the top level programming code called the "Great Grand Master" code. The...
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If the lock is an i-Que2 mortise lock and it was recently installed, the issue could be a mis-aligned clutch notch. A mis-aligned clutch notch will also prevent access with the metal key. If the lock is an i-Que1 cylindrical lock, the...
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With all "Next Generation" i-Que locks, the manual Passage Mode cancels every day at midnight, thus re-locking the lock. It is likely that the lock is re-locking at a time that it "thinks" is midnight because the internal lock time is set...
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This common error is caused by forgetting to drain the remaining power in the lock after disconnecting the batteries (and/or before reconnecting the batteries). This causes the lock to simply power up (beep with green LED flash), instead of...
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It is likely that Function 37 has been set to "Terminator Off" mode. There are two reasons why this might happen:
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