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I’m unable to update my network board’s firmware to MVP Cloud?

Answer:
When updating the Network Board's firmware to the MVP cloud version, in uniVerse Finder, if the user changes the Operation Mode to "Mode A" before attempting the firmware update, the update will not proceed. The Operator must switch the mode back to...

How to enable .Net Framework 3.5 and 4.x?

Answer:
Note: For workstations running the EPI, ensure that the .NET Framework 3.5 is enabled

How to update ethernet firmware using the uniVerse Finder Utility Software?

Answer:
V1.5.0.8 or later supports CICP1300NETBD2 (For CICP1300), CICP2800NETBD2 (For CICP2800), CICP2100/CICP2100S, CA-1, CA-2
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How to convert a GEN3 Gateway using uniVerse Finder Utility Software to MVP Access?

Answer:
Important:  Only GEN3 Gateways are eligible for conversion to MVP Access. The uniVerse Finder Utility Software must be installed on the same local area network as the gateway.
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What are the specifications for the new CICP2100S controller?

Answer:
The specifications for the CICP2100S surface mount controllers are almost identical as the CICP2100 controller. 
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What is the CICP2100S Universe model?

Answer:
The CICP2100S is the Surface Mount version of the Universe controller.  

Can the Universe controllers (CICP2100 and CICP2100S) be powered by a POE Switch or a POE injector?

Answer:
YES...Both the CICP2100 and CICP2100S controllers can be powered by a POE switch or midspan POE injector that can provide at least 12 Watts. The most common POE Injectors are rated at 15.5 watts. 
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Does the NETPANEL support ABA barcodes or magstripes?

Answer:
No, ABA barcodes or Magstripes are not supported on the NETPANEL that is used with the CardAccess 3000 or the CA4K software. 

Are virtual inputs supported on the CICP2100 and CICP2100S (uniVerse) controllers?

Answer:
Yes, Virtual inputs are supported on Reader 1 of the CICP2100 and CICP2100  (uniVerse) controller. Virtual Inputs on Reader 2 are not supported since you cannot configure a door sensor or strike relay on Reader 2. 
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What can cause the CICP2100 and CICP2100S (Universe) controllers not to poll?

Answer:
If all the Network settings are correct and the CA4K is programmed correctly, verify the following things:
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How many doors are supported on the CICP2100 and CICP2100S UNIVERSE controllers?

Answer:
Only 1 door is supported with a reader on each side of the door (in/out reader).

What version of CA3000 is the CICP2100 and CICP2100S universes supported on?

Answer:
The CICP2100 and the CICP2100S is only supported on V2.11.84 of CA3000.    

How do I program an IP address into the CICP2100 and the CICP2100S universe controllers?

Answer:
The CICP2100 and the CICP2100S uniVerse controllers defaults to DHCP mode. A DHCP enabled router/gateway is recommended to provide an initial IP address to the CICP2100 and the CICP2100S. Once a DHCP address is provided to the Universe unit, then you...

How much accessory power is available on the CICP2100 and the CICP2100S (uniVerse) POE controller and where can I find it?

Answer:
The accessory power (+5v and +12v) is available on the connector labeled "RDR PWR OUT". There is a total of 700ma max. available on the +12v output and 350mA max. on the +5v output.  

Why is my new Accelaterm (CICP2800) not functioning properly?

Answer:
MOST COMMON ISSUE: Unlike other Continental Controllers, the Accelaterm (CICP2800) does not automatically initiate a firmware download when powered up for the first time. You MUST manually force a firmware download.
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After converting over from Alarm Lock to Continental CardAccess 3000, why are the Alarm Lock NETDK's or the NETPDK' s not working?

Answer:
The Alarm Lock NETDK's and NETPDK's are not supported on the Continental version of the Networx Panel. You must use a HID Prox/Keypad.

How do I configure Reader 2 in a Networx Panel?

Answer:
The Trilogy Networx Panel is a 1 Door (2 Reader) wireless controller. If both readers are used, they must be set up as IN/OUT readers (One on each side of the same door).
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How do I wire up an Accelaterm to repeat to another panel?

Answer:
Refer to the Accelaterm Service and Installation manual.
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How do I update the Firmware files in the CardAccess 3000 and CA4K software?

Answer:
There are 4 firmware images in the CardAccess 3000 folder and CA4K folder. The files are smart.img, smart2.img, super2.img, cicp2100.img and accel.img.
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What is the maximum baud rate for all Continental Controllers (Panels)?

Answer:
Below is a list of Maximum baud rates for the Continental Controllers? 
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