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To get your Wi-Fi camera connected to your wireless network again, use either the Wireless Configurationor Wireless Configuration with Network Cable option, described below. These steps are used to reconnect your Wi-Fi camera (or device) when it is...
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Yes! The ISV2-DOME-POE camera does support IR night vision. The cameras are not equipped with traditional infrared illuminators that you may be accustomed to seeing. The ISV2-DOME-POE features Smart IR and True Day Night technology that provide...
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The only way to transfer a StarLink communicator from one company to another is to perform a device transfer procedure in direct coordination with the NAPCO ComNet department. The previous company wishing to hand-off (release) the device must place a...
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Log in to www.NapcoComNet.com with your dealer information. Click My Subscribers (at the top of the screen, as shown below).
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iSeeVideo IVR - Supports systems that have new ISEE-IVR units only. For iPhones and Android smartphones.
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In virtually all cases iSeeVideo devices will penetrate firewalls and allow iSeeVideo streaming video. However, more robust enterprise class firewalls may restrict inbound connections, blocking streaming video. In these cases port...
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As shown in the screen images below, unsupported characters and symbols such as the apostrophe are widely used in surnames. Examples include the names O'Hara, D'Onofrio and other similar names.
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Yes, you can replace the hard drive in your ISEE-IVR. Simply power down the ISEE-IVR, then remove and replace the existing hard drive. The hard drive format must be NTFS, and the ISEE-IVR uses a standard SATA (Serial ATA) hardware...
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Your ISEE-WAP Wireless Access Point is running older firmware that does not support the WiFi Analytics feature. We recommend you replace your older ISEE-WAP unit with a newer one (running firmware version 1.00.13R05 or later).
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Ensure there are no unnecessary spaces when typing the User ID. Unnecessary spaces in the User ID or Password will cause the log-in attempt to fail, triggering an "Invalid Username or Password" response by the app.
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Once logged into your account at ibridgeonline.com, proceed to the top of the page and enter "User Management", then "Account". On the Account page, look under "iSeeVideo Camera Information"or "I/Z Remote Device Information" where your devices...
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Yes, you can connect more than six cameras on to one ISEE-WAP, but be aware that a maximum of 6 cameras are allowed for each account login.
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Once logged into your account at videoalert.net, proceed to the "My Account" radio icon. On the Account page, scroll down to "My Registered Devices." Under this header, click the "paper and pencil" icon and when the "Device Details" page...
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Simply connect your analog cameras to our iSeeVideo Single Channel Gateway (part # ISEE-SCHGW), converting the analog signal to digital IP, allowing the IBR-ITAB tablets and the iBridge app to display video.
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Yes, all of our iSeeVideo cameras have an integral microphone. At the www.videoalert.net website, click Advanced Settings for your camera; at the bottom of the page, check Microphone and then click Save.
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The default password is "1234", and the default username is automatically generated using the "first 3 characters" of the subscriber's first name and the "last 4 digits" of their Phone number. For example, with the information shown in the...
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No, the ISEE-IVR does not store audio with its recorded video, however, you can listen to audio when viewing live videos through your ISEE-IVR using your Internet Explorer browser. Note: Internet Explorer MUST be used ONLY.
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No, the WAP does not need to be registered. Only the iSeeVideo cameras, the ISEE-SCHGW Video Gateways and ISEE-IVR Internet Video Recorders need to be registered on the ComNet Site.
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Yes, two ISVWAP Wireless Access Points can be used to extend wireless coverage for iSeeVideo cameras. Alternatively, you can also use an ISV-REPT01 Wireless Repeater, which has the benefit of not requiring a cat5 connection.
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The button is a "privacy" switch. When activated (on), the camera is disabled and cannot be used to view or record video, without needing to remove power from the camera. Use of this button disables the camera without breaking the...
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Yes, both tablets have an integral web browser to search the Web and both support mobile apps. Note that currently the "marketplace" is not available; Napco is planning to release an online app store site to allow the download of the latest...
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Up to five (5) User IDs are allowed per account. One User is the Master, and the others are "standard" Users). If you need more than five, contact Technical Support.
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Press and hold the Reset button for 15 seconds. This recessed Reset button is located in the hole next to the DC power plug in on the back of the camera, as shown in the image below. Use a paper clip or similar tool to press and hold down...
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1. Visit www.ibridgeonline.com and log in with your Dealer User Name and Password. Click User Management > Manage Subscribers.
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Many of the iSeeVideo cameras are UL Listed (the UL logo is typically located on the back of those cameras that are Listed).
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If you plan to use Z-Wave with the IBR-ITAB-HW hardwired tablet, you will need the IBR-ZREMOTE. The IBR-ITAB-HW hardwired tablet includes built-in WiFi capability, and connects to the IBR-ZREMOTE either through customers "WiFi" capability or...
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Some Sonic Wall routers and other enterprise class corporate network firewalls require that you enter the mac address of the devices that require an IP address. Consult with the appropriate IT department to ensure the mac addresses of all...
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The maximum amount of storage for iSeeVideo video clips is 50MB per camera. A recommendation is to set up a separate email address for your customer (e.g. Gmail or Yahoo) dedicated to iSeeVideo email alerts. At the website...
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Yes, when using iSeeVideo along with iBridge, you can set up Events to trigger video, which would then have the ability to send text and email alerts upon this trigger.
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If your iSeeVideo camera goes offline completely or intermittently, use the following Troubleshooting guide:
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It is recommended to have at least 0.5Mbps or faster for your upload data transfer speed (bits per second).
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iSeeVideo cameras support pixel-based motion detection, allowing the camera to send motion triggered video clips to the VideoAlert.net video server upon motion in a selected area.
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To Create a Link to View a Single Camera:
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To Create a Link for your Dealer Logo at the Login Screen:
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When activating an ISEE-IVR in new installations, you should first activate and install all of the system cameras. Once all cameras can be viewed, place the IVR on the same network. When the IVR receives an IP Address and an Internet...
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After any firmware update, we recommend a hard reset be performed on all cameras to allow the factory default settings to load from the firmware update. On the camera, press and hold the Reset button for 15 seconds. Note: Defaulting...
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If using wireless cameras, a Live Monitor Output is not supported. However, you can use an ISEE-SCHGW Single Channel Video Gateway or the new 4-Channel Gateway (available soon). These gateway modules have a Monitor Output BNC socket that...
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