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To meet agency listings for the control panel, 'Primary User Interface' (i.e., GEMC-FK1 keypad) requires connecting the trouble sounder to the motherboard terminals 13 and 14. Only one (1) 'Primary User Interface' is required, thus it is not...
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To reset the PCAM Indoor/Outdoor HD Camera back to its original "out of the box" factory condition, simply press and hold down the SET button (shown in the image below) for 60 seconds.
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To define areas in the Prima camera video feed that will detect motion activity (called "Motion Zones"), proceed as follows:
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Yes, there is about a one-minute cooldown period between Prima video clips. If the camera detects motion and records a clip, that camera will not record again for the duration of the cooldown period. This duration cannot be...
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Class A fire alarm circuits are designed for high-reliability and fault-tolerance because they use a redundant wiring loop -- signals travel through two separate circuits to ensure continued operation even if one loop is damaged. This involves...
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The definition of a Contact ID code E412 is "Remote Download, Access Successful". This simply means that the Prima system has successfully completed a firmware update.
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Although you can delete the Master User in your Prima system, we strongly advise that you never do so. The presence of the Master User is required by the Prima database to allow all other Users (User IDs) and Panel Codes to exist. ...
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Adding cameras to an existing Prima account must be performed at the NAPCO ComNet website (www.NapcoComNet.com). After making the changes in ComNet, it takes about 15 minutes for the changes to be pushed over to the Prima dealer portal.
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The polling rate between the NAPCO Prima Super Panel and all other system devices is 25 seconds.
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In the NAPCO Prima Super Panel, the number of events stored depends upon the total file size of all events compared with the allocated storage space. Events with images take up more storage space thus decreasing the total number stored.
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The Prima PCAM Indoor/Outdoor HD Camera and PBELL Wi-Fi HD doorbell camera are programmed to sense only human movement. These cameras are intentionally programmed to ignore animals, vehicles, or other types of motion thus preventing the storage...
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From the Prima main screen, tap MENU.
Enter your Master (Dealer) Code:
Tap Arming.
Tap the function you wish to change, Staying or Leaving.
Disable the voice annunciations as desired.
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Setting up your first Prima account is simple. Credentials that will allow you to access the Prima dealer portal website (www.NapcoPrima.Pro) will be emailed to you after activating your account on the NAPCO ComNet website...
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If your newly installed wired doorbell camera does not detect motion, first wait 15 minutes for the automatic firmware update process to complete. Like many electronic devices, it is best to ensure the latest firmware is installed. At the...
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The NAPCO Prima PCAM wireless camera and PWBELL wireless doorbell camera do not perform status check-ins. Although both cameras each contain a 'heartbeat' that is used strictly for supervision to the Prima Super Panel, but the heartbeat does...
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Perform the deletion in the NAPCO ComNet website (www.NapcoComNet.com).
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In PCD-Windows Quickloader software, select Panel History > Status History.
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NAPCO Prima installations do not require central station monitoring; however, the Prima system must still be registered at the ComNet website (www.NapcoComNet.com) and a service plan must be purchased in order to provide system notifications and...
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The PSMKCO Supervised Digital Wireless Smoke / Carbon Monoxide Detector uses only one zone in the Prima Super Panel. The detector sends a different signal to the Super Panel depending on whether it detects a fire or carbon monoxide, therefore...
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After a processing period of up to 15 minutes after registering a new Prima account on the ComNet website (www.NapcoComNet.com) it will become visible in the Prima dealer portal website (www.NapcoPrima.Pro).
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Wi-Fi connectivity issues may result in decreased battery life due to longer buffering times. The minimum suggested Wi-Fi signal strengths for both the Prima wireless camera and wireless doorbell camera are:
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One of the most common mistakes when adding zones to a control panel is forgetting to add the zone to an Area. The Quickloader screen below shows zones that are not assigned to an Area (arrows):
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To program a Linecut trouble on Telco 1 triggered by the StarLink communicator, go to the NAPCO NOC website (www.NapcoNOC.com) and add a check to all Troubles to be monitored as shown in the image below (located in the Advanced tab).
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Yes, we do! See the following list:
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Yes. As shown in the diagram below, cut the jumper "A" to change the control panel Aux Relay into a dry Class C relay.
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Yes, all Prima systems must be activated, including 'demo' units. The Prima Super Panel must be activated on the www.NapcoComNet.com website to receive the latest firmware updates and to accept enrollments of sensors. The Prima unit is...
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Yes, a Prima fire system in alarm requires a Master passcode to clear the alarm condition. The Master passcode is required and cannot be changed in the system Settings.
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On the Prima PFOB Multi-Button Keyfob, shown below, to send an SOS signal you must press the red SOS button twice within 5 seconds. Upon the first button press, the blue LED at the top will illuminate, then press the SOS button again to send...
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If your Prima is connected through the cellular network only, the RSSI (Received Signal Strength Indicator) is displayed in the Prima Portal under SYSTEM. The RSSI Level History is located near the bottom of the web page. An acceptable...
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When looking at a Prima camera's Wi-Fi Signal Level and Wi-Fi Link Quality, it might be helpful to visualize these numbers using a number line:
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Yes. To run reports in the Prima Portal:
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The Prima video doorbell is only compatible with mechanical doorbell chimes.
Doorbell chimes with an integral speaker, (usually known as 'digital' or 'electronic' chimes) are not compatible with the Prima video doorbell.
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The number of clips available per month depends on the plan selected. For example, the number of clips available per month with the '2-Camera' plan:
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Yes! You can use dial capture technology (capturing alarms from the DACT connections to communicator Telco Primary and Secondary Jacks 1 & 2) and also capture alarms through the 4 supervised communicator inputs at the same time.
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The PRETROFIT Translator Module is a wireless 345MHz to 433MHz translator that allows non-Prima sensors to be compatible with the NAPCO Prima Super Panel. The PRETROFIT translates the non-Prima unencrypted 345Mhz signals into encrypted 433MHz...
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The Prima Super Panel is dual-path capable, primarily communicating through Wi-Fi with cellular available for emergency signal transmissions only.
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This small button is the Test / Silence button.
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To download and install the app on an Android device:
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To access the Network screen, proceed as follows:
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Access the Prima dealer portal website, go to System > Gateway Status, and reference the Hardware Type. The example system shown below is connected by cellular (the Hardware Type is "LTE").
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