Search FAQs

Search FAQs

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What is the correct Gemini (GEM-series) control panel charging voltage?

Answer:
On any Gemini (GEM-series) control panel, set your meter to read DC voltage, disconnect the battery leads and, observing polarity, measure the charging voltage as shown in the image below.   The reading should be a little below 14VDC.
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My security system has only one GEMC-FK1 keypad, so why does it need 6 conductors for its connection to the control panel?

Answer:
To meet agency listings for the control panel, 'Primary User Interface' (i.e., GEMC-FK1 keypad) requires connecting the trouble sounder to the motherboard terminals 13 and 14.  Only one (1) 'Primary User Interface' is required, thus it is not...

Can I change the "System Ready" message on my GEM-RP8LCD keypad?

Answer:
Yes, PCD-Windows Quickloader software allows you to change the "System Ready" message that appears on the GEM-RP8LCD keypad display when this keypad is connected to the GEM-P801 control panel (note that this option is not available with the GEM-P800...

How do I arm my Gemini control panel for 'instant' protection?

Answer:
When arming with Instant Protection, the exit delay will remain in effect, allowing exit of the premises just after arming.  Instant protection cancels the entry delay on the Entry Zone(s), therefore, when the system is armed with instant...

Why does the message "Dealer Access Only" appear on my keypad?

Answer:
The keypad message "Dealer Access Only" appears when you are attempting to access a portion of the security system restricted to professional security installers and dealers only.  To gain access, you must first unlock the keypad / annunciator...

How do I set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad?

Answer:
To set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad: 
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What factors should I consider when using an external power supply with a Gemini control panel?

Answer:
We recommend that you consider an external power supply for your system if the power draw is close to the maximum allowed by the control panel.  
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With a Gemini GEM-Series security system, if I replace an existing keypad, does the new keypad need to be reprogrammed?

Answer:
All keypads must be addressed properly in order to communicate with the control panel.  The GEM-RP2/GEM-K2 and GEM-RP3/GEM-K3 series are addressed through an address jumper setting and the GEM-RP1/ GEM-K1 series are addressed through keypad...

Why is the Chime tone not sounding at the keypad when the Chime Zone is violated?

Answer:
If the Chime tone is not sounding at the keypad when the Chime Zone is violated, check the following:
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How can I test the programming of an existing Test Timer feature?

Answer:
To test the programming of an existing Test Timer feature:
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How many GEMC-FK1 Fire Keypad / Annunciators can be unlocked simultaneously?

Answer:
If multiple GEMC-FK1 keypads are in one system, only one GEMC-FK1 keypad can be unlocked at a time. If switching to another keypad, re-lock the keypad not in use.
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What are the available devices compatible with the NAPCO control panels equipped with a 3-wire bus?

Answer:
The GEM-P800 and GEM-P801 control panels are equipped with a 3-wire bus, therefore the only devices that are compatible are:
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Does the GEMC-FK1 fire keypad provide support for a keypad expansion zone module?

Answer:
While the GEMC-FK1 utilizes the same wiring harness as other NAPCO keypads, there are no control panel or keypad programming options for the keypad expansion zone module feature.

How do I reset the iSecure control panel back to its original factory default settings ("Cold Start")?

Answer:
Resetting the iSecure control panel back to its factory default settings ("Cold Start") will leave your iSecure panel with a blank program. We STRONGLY recommend that before you begin, that you first back up your panel program to the iSecure Cloud...

Can you use the GEM-TOUCH keypad with a Gemini control panel that has been programmed with a Compatibility Number?

Answer:
No. There is no option to program a GEM-TOUCH keypad with a Compatibility Number, and this model keypad will not work with a Compatibility Number programmed in the control panel. If a Compatibility Number is programmed in the control panel, the...

Are 4 bit and 8 bit keypads supported in E-Access?

Answer:
NO...Only Weigand Keypads are supported and they require a badge format in the E-Access software.

How do I change the keypad address number of the GEM-TOUCH keypad?

Answer:
Note: From the factory, the GEM-TOUCH keypad is addressed as "00", not "01" like our other Gemini GEM-RP1 or GEM-K1 keypads.

Can I mix iSecure keypad models in the same iSecure Go-Anywhere Hub?

Answer:
Yes!  You can add the models ISEC-WL-KEYPAD standard keypad, ISEC-WL-TOUCH 4.3-inch color keypad and the IBR-TOUCH-WL 7-inch tablet keypad into the same iSecure Hub.
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What is the maximum number of keypads supported by the iSecure Go-Anywhere Hub?

Answer:
The iSecure Hub supports up to six (6) model ISEC-WL-KEYPAD and/or ISEC-WL-TOUCH keypads, or up to four (4) IBR-TOUCH-WL keypads.

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D. How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

How can I ensure the default FireLink control panel program meets the latest UL and NFPA standards?

Answer:
To meet UL and NFPA standards (as of May 2020), the default FireLink control panel program currently included in PCD-Windows Quickloader V6.4.5 (in the Keypad Assignments screen, Keypad Features tab) includes the following two options that should be...

How many physical keypads does the iSecure system support?

Answer:
You have a choice of a wireless keypad model (ISEC-WL-KEYPAD), a 4.3-inch color touchscreen (ISEC-WL-TOUCH) or a 7-inch touchscreen tablet (IBR-TOUCH-WL).
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How do I disable the backlights of the Gemini keypad models GEM-RP1CAe2 and GEM-K1CA?

Answer:
As noted in the Gemini Keypad Data Sheet WI1978, the backlight cannot be dimmed; however, it can be disabled by cutting jumpers W1, W2 and W3 (see image).

How can I supervise the keypad communication bus of the Gemini GEM-P3200, GEM-P9600 or the GEM-X255 control panel to ensure that the bus is not compromised?

Answer:
The keypad communication bus on all NAPCO control panels is fully self-supervised and will locally annunciate a trouble if for any reason a programmed device does not respond to a control panel poll. Devices connected to the keypad communication bus,...

How do I change my security system keypad from a model GEM-RP1CAe2 "classic" keypad to a "K Series" (STAY / AWAY) GEM-K1CA keypad?

Answer:
For consistency, it is recommended that all keypads either be all "classic" (such as the GEM-RP1CAe2 keypad) or all "K Series" (such as the GEM-K1CA)--both keypad types should not be used in one alarm system.

The total power draw from all connected devices exceeds the power rating of my control panel. How do I install an auxiliary power supply with a Gemini control panel?

Answer:
If the total power draw from all connected devices exceeds the power rating of the control panel, install an auxiliary power supply as follows:
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Do you have a simplified Gemini User's Guide for use with Gemini control panels and "K Series" STAY/AWAY Keypads?

Answer:
Yes.  The following is a helpful guide to basic NAPCO Gemini security system operations:
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Can a NAPCO keypad be installed into single- or double-gang junction box?

Answer:
Yes!  Use the GEM-RPB5  Keypad Junction Box Mounting Kit (see instructions).
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Can I turn off or reduce the brightness of the GEM-DK1CA keypad backlighting?

Answer:
Yes, with the alpha keypads, you can independently turn off the backlighting of the LCD display and/or the backlighting of the keypad buttons. If you wish to reduce the keypad LCD backlighting intensity, you may only reduce the backlighting of the...

With the Gemini control panels GEM-P816, GEM-P1632, GEM-P1664, can I use the keypad to enable the Test Timer feature using "Direct Address Programming"?

Answer:
Yes, Test Timer programming can be performed using the keypad only when the following are both true: 
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How do I keypad program a Test Timer schedule (a 7 Day, 8 Hour or 1 Hour schedule) with a Model MA1008e Version 2 control panel?

Answer:
Normally the control panel sends a Test Timer report daily, but if you prefer a weekly test, or an 8 hour test, or a 1 hour test, program as follows:
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The total power draw from all connected devices exceeds the power rating of my control panel. How do I install an auxiliary power supply?

Answer:
It is always important to be mindful of and to calculate the total auxiliary power draw from all connected devices.  Overdrawing control panel power can damage the control panel or cause unpredictable troubles and false alarms.
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