Search FAQs

Search FAQs

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Can the NAPCO control panels be programmed to provide constant 12VDC upon arming Area 1?

Answer:
Yes!  The NAPCO Gemini control panels GEM-P816, GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, and GEM-X255 can be programmed to provide constant 12VDC upon arming Area 1.  This is useful, for example, when installing an LED to indicate if the...

In my GEM-P1664 control panel, can I enable selected users in single or multiple Areas?

Answer:
Yes.  Launch PCD-Windows Quickloader, open User Assignment > User/System Codes, select the user that you want to assign to multiple areas.  As shown in the example below, Mike is User #1 and as manager he has programming abilities and...

With the Gemini C-Series (GEMC) control panels, can I program horns and strobes to silence simultaneously?

Answer:
Yes.  As shown below, launch PCD-Windows Quickloader, open NAC/Output Assignment > NAC/Output Options and add a check to Horn/Strobe Simultaneous Silence.

How can I use my NAPCO Gemini GEM-P3200, GEM-P9600, or GEM-X255 burglary alarm control panel to automatically turn off a water shut off valve controller--but only when I arm the system and leave the premises?

Answer:
The Gemini GEM-P3200, GEM-P9600, or GEM-X255 burglary alarm control panels can be programmed to provide a voltage trigger or a dry contact closure using a low current relay.  This relay can be used to trigger your water valve controller to close...

Is the Firewolf FW-2S smoke detector connection to a Fire control panel with the sounder base installed different when the sounder base is not installed?

Answer:
Yes.  The FW-2S 2-Wire Smoke Detectors can be used with UL Listed control panels without using the integral sounder, thus eliminating the need for using the FW-RM1 Reversing Module with NAPCO Gemini control panels or using the GEMC-SDW...

With Gemini C-Series (GEMC) and Firewolf systems, can an end user be programmed to be allowed to add or delete user codes through the keypad?

Answer:
No, it is not possible for a user to add or delete user codes through keypad programming.  The only similar user code function available is to update a known user code already programmed in system.

Can the wireless receiver or EZM cover tamper switch be disabled if a tamper trouble is not indicated at the system keypad?

Answer:
No, it is not possible to disable the cover tamper from creating a trouble when the control panel considers it tripped.

What factors should I consider when using an external power supply with a Gemini control panel?

Answer:
We recommend that you consider an external power supply for your system if the power draw is close to the maximum allowed by the control panel.  
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With a Gemini GEM-Series security system, if I replace an existing keypad, does the new keypad need to be reprogrammed?

Answer:
All keypads must be addressed properly in order to communicate with the control panel.  The GEM-RP2/GEM-K2 and GEM-RP3/GEM-K3 series are addressed through an address jumper setting and the GEM-RP1/ GEM-K1 series are addressed through keypad...

How do I set up a FWC-FSLC-SOM1-E Supervised Output Module in place of a NAC Extender with Gemini C-Series (GEMC) control panels (including Firewolf and FireLink panels)?

Answer:
To set up a FWC-FSLC-SOM1-E Supervised Output Module in place of a NAC Extender with GEMINI GEMC series control panels (including Firewolf and FireLink panels), you will need a fire-rated 24VDC power supply and, possibly, a sync module for the...

Can I arm and disarm a burglary alarm system after it is integrated into the NAPCO E-Access controller?

Answer:
After successfully integrating the NAPCO E-Access controller with a burglary alarm control panel (such as the Gemini GEM-P3200), the NAPCO E-Access controller can only disarm the burglary alarm.  The NAPCO E-Access controller cannot arm the...

How do I program the GEM-TEMP64 Temperature Sensor into the GEM-P1664 burglary control panel?

Answer:
Use PCD-Windows Quickloader software to program the GEM-TEMP64 Temperature Sensor into the GEM-P1664 burglary control panel:
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If I use a Gemini C-Series (GEMC) control panel as a "Burg-only" control panel, do I have to add resistors to all NAC circuits?

Answer:
Yes.  As shown in the image below, if you are using a Gemini C-Series (GEMC) Control Panel as a "Burg-only" control panel, you MUST add resistors to all NAC circuits as they are all supervised.  Remember, Area 1 will always be a Fire Area,...

Is there a third-party repeater or other wireless device that can be used to extend the range of my GEM-RECV wireless receiver?

Answer:
The Gemini series control panels support multiple wireless receivers to provide extended coverage when required.  Please add an additional receiver, positioned to extend the range of your GEM-RECV wireless receiver.

With the Gemini control panel models GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600, and GEM-X255, can two Areas with a single alarm system share the same entry door zone?

Answer:
Yes, a zone can share two or more Areas (within the maximum number of Areas available consistent with the control panel model).
...

Why doesn't my Gemini or Magnum Alert MA3000 control panel indicate a trouble immediately after I disconnect the battery leads?

Answer:
If you disconnect one or both battery leads inside a Gemini or Magnum Alert MA3000 control panel, the low battery indication may take up to 4 hours to annunciate at the keypad.  This delay is because the control panel may require up to 4 hours...

Why is the error check utility in PCD-Windows Quickloader not allowing my Gemini control panel download to continue?

Answer:
Some older (version 9, 10, 11) Gemini control panels, including the GEM-P1632, GEM-P1664, PCD-Windows Quickloader to display an error on zone 9 when using Zone Doubling.   The solution is to disable the Error Check utility, as follows:
...

How do I prevent ground fault System Troubles when installing Gemini C-Series (GEMC) power supply PC boards?

Answer:
Note that the GEMC-PS24V7A or GEMC-PS24V4A power supply boards are mounted inside the enclosure under the control panel motherboard, and therefore must be the first board installed in the enclosure.
...

Can I install and wire a second backup battery in a Gemini control panel?

Answer:
The installation instructions include Specifications that list all permitted power configurations. All NAPCO Gemini burglary control panels operate with a maximum 12VDC battery rated no greater than 7AH. The Specifications also identify other...

Can I initiate panic alarms and arm different areas in a Gemini control panel using a GEM-KEYF keyfob transmitter that I mapped to a zone?

Answer:
Yes, you can map each GEM-KEYF button to a Gemini control panel using different point numbers for arming selected areas, or for sending panic alarms in those areas. For example, to program each button to arm different areas, designate a point for...

How do I enroll wireless transmitters into my Gemini control panel using Direct Address Keypad Programming?

Answer:
The following steps describe how to use our Quick Method for enrolling transmitters into your control panel using Direct Address Keypad Programming. A two-line LCD keypad like the "Classic" GEM-RP1CAe2 or "K-Style" GEM-K1CA will be used:
...

How do I enroll a new wireless receiver into my Gemini control panel using PCD Windows Quickloader software?

Answer:
When enrolling a new receiver, Quickloader software requires that you specify the total number of receivers in the system. For example, if you are adding only one receiver, simply change the number of wireless receivers to "1", click Apply, click OK,...

What do I do when Wi-Fi cameras and devices are "Offline" due to a router replacement or a change in wireless service?

Answer:
To get your Wi-Fi camera connected to your wireless network again, use either the Wireless Configurationor Wireless Configuration with Network Cable option, described below. These steps are used to reconnect your Wi-Fi camera (or device) when it is...

Can you use the GEM-TOUCH keypad with a Gemini control panel that has been programmed with a Compatibility Number?

Answer:
No. There is no option to program a GEM-TOUCH keypad with a Compatibility Number, and this model keypad will not work with a Compatibility Number programmed in the control panel. If a Compatibility Number is programmed in the control panel, the...

I want my Z-Wave system to turn on my porch light at night. Can my Z-Wave system automatically adjust the timing to correspond to my local sunset and sunrise?

Answer:
Yes.  This video describes how to add the Z-Wave Sunrise/Sunset lighting control automation feature in the Gemini and/or iSecure apps.  Note:  Z-Wave 500 level firmware required.

Do the Gemini control panels support a delay before reporting a tripped zone?

Answer:
Yes, if you need a zone delay before reporting, add a delay using the Zone Configuration screen in PCD-Windows Quickloader software:  
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With a Gemini control panel, can I program a delay before reporting a tripped zone?

Answer:
Yes, if you need a zone to delay before reporting, add a delay using the Zone Configuration screen in PCD-Windows Quickloader software.
...

How do I record, save, and delete local video clips and snapshots in the Gemini and iSecure apps?

Answer:
In the Napco Gemini and iSecure apps, you can take snapshots and record 9-second video clips and store them locally in your phone.
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Can the Gemini and iSecure apps be used to change StarLink Connect communicator and iSecure Go-Anywhere Hub Z-Wave lock codes?

Answer:
Yes. The StarLink Connect communicator and iSecure Go-Anywhere Hub must have a running 500-level Z-Wave PC board installed, and the following specifications must be observed:
...

NFPA 72 (2013) requires a 6-hour Test Timer be programmed in my Gemini C-Series (GEMC), Firewolf and FireLink control panels. How do I program a 6-hour Test Timer using PCD-Windows Quickloader software?

Answer:
Ever since the NFPA 72 (2013) was instituted, a 6-hour Test Timer may be required to be programmed in your Gemini C-Series (GEMC), Firewolf or FireLink control panel. Proceed as follows:
...

Can I customize my subscribers' Gemini, iSecure and iBridge mobile apps with my security company logos?

Answer:
Dealers can now customize their subscribers' mobile apps with their dealer logos. Three custom images can be added:
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How do I change the keypad address number of the GEM-TOUCH keypad?

Answer:
Note: From the factory, the GEM-TOUCH keypad is addressed as "00", not "01" like our other Gemini GEM-RP1 or GEM-K1 keypads.

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