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Yes. To replace the communicator inside the FireLink control panel:
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If you are experiencing signals that are slow to appear at the central station, the Signal Log will likely provide the information you need to clarify the issue.
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When using StarLink communicator trouble outputs, wire the output to a panel open zone or monitor module. As shown in the NAPCO NOC screen below, the trouble types selected will be sent when the trouble output is activated. Note: ...
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When using a StarLink Connect communicator connected to a Honeywell control panel and a "Keypad Addr.20 193" displays in the app (see below image), the issue is most likely due to an error in the Honeywell panel programming and the emulated keypad is...
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To verify the real-time status of your StarLink communicator, visit the NAPCO NOC website at www.NapcoNOC.com. Although the communicator "Status" may be "Running Properly" (powered and working correctly), the SIM Status will indicate whether...
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In UL Listed Burglary installations, the control panel keypad must annunciate when the StarLink communicator goes into trouble, not solely when there is Telco line trouble or a 'fail to communicate' trouble.
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Although each StarLink communicator housed in a metal enclosure is factory equipped with a tamper switch, the switch is non-operational by design; closing the enclosure door does not close the tamper switch. If your installation requires a...
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The network path failure code is due to the Service Plan being changed to a 'Sole Path' plan (in www.NapcoComNet.com) but the selection IP with Cell Radio Backup in the NAPCO NOC (www.NapcoNOC.com) was not changed (i.e., remained selected).
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This message often appears shortly after first registering a StarLink communicator followed by the immediate attempt to activate and program the communicator in the NOC. The solution is to simply power the StarLink communicator and wait for the...
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The word "Terminate" indicates the Subscriber Identity Module (SIM) for that StarLink communicator --the data storage module containing its identity-- has been suspended, has been permanently deactivated and will require replacement.
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"Receiver Unreachable" in the Signal Log (example shown below) signifies the central station receiver is either not operational or malfunctioning. Contact your central station for troubleshooting. Often the issue is not with your StarLink...
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To identify the protocol of your Z-Wave system, a sticker is located on the Z-Wave PC board inside your StarLink communicator. As shown in the below example, the sticker reads, "ZWAVEMOD3", indicating the Z-Wave protocol is "500 Plus".
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To program a Linecut trouble on Telco 1 triggered by the StarLink communicator, go to the NAPCO NOC website (www.NapcoNOC.com) and add a check to all Troubles to be monitored as shown in the image below (located in the Advanced tab).
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Yes, you can customize the StarLink communicator to send signals to a receiver number and/or IP address that differs from that which is programmed in the control panel. In the example screen below, the control panel is programmed to send...
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Yes. To turn off the tamper reporting for your StarLink communicator, visit the NAPCO NOC programming website at www.NapcoNoc.com and select the Advanced tab. Under the Report column for the Tamper Report selection, change the Y to an N...
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The reason is likely due to the time retrieved from the cellular tower is innaccurate. To remedy this issue, simply send a Reboot Normal comand from the NAPCO NOC website (www.NapcoNOC.com).
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StarLink Dual Path Fire Communicators support the patented* UL 864 listed "Self-Supervising Fire Communicator" feature that allows the communicator to annunciate a communication trouble as per NFPA without the need for a 3rd party UL relay or any...
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In the NAPCO NOC website (www.NapcoNOC.com), program the keypad address and panel type, select the StarLink Connect tab and select Panel Configuration:
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When updating the StarLink Communicator firmware, the option Smart Download is available:
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Open the NAPCO NOC (StarLink Radio Management Center) at www.NapcoNOC.com, open the communicator you wish to update and proceed as follows:
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The Auto-negotiated selections are: 10/100Mbps and Half/Full-Duplex, 10Mbps and Half/Full-Duplex, and 10Mbps and Half-Duplex.
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Models: All FireLink, Firewolf* and GEMC* Fire Panels (FL-xxx, FLX2-xxx, GEMC-FW-xxx, GEMC-COMBOxxx)
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For the GEMC Fire Side of the GEMC Control Panel:
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We recommend that you consider an external power supply for your system if the power draw is close to the maximum allowed by the control panel.
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Yes, although the automatic scanning of each integral SIM carrier slot is intended to increase the communication reliability of the StarLink SLE-MAX2-FIRE, if you wish to bypass the scan/selection process, or use a "single SIM" mode until...
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Yes! You can use dial capture technology (capturing alarms from the DACT connections to communicator Telco Primary and Secondary Jacks 1 & 2) and also capture alarms through the 4 supervised communicator inputs at the same time.
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In the StarLink Radio Management Center, i.e., the NAPCO NOC, you may notice that all system Event times are displayed in the Eastern Time Zone (ET) only. This is because the NAPCO NOC (Network Operations Center) is physically located in the...
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When the LED labeled "D5" is flashing 8 times, the 10KΩ resistor is missing or there is an open circuit in one of the communicator inputs, IN2 - IN5.
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Testing the SLE-MAX2 communicator to ensure Dual SIM Supervision mode is working correctly:
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To set up your StarLink SLE-MAX2-series communicator for Dual Sim supervision, review this informative video:
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1. Register the SLE-MAX2 series Fire communicator at the ComNet website (www.NapcoComNet.com) and select a Super Dual plan.
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No. Network reporting is not required to program an IP receiver. In addition, network reporting only exists between the communicator and the NOC (before the report is transferred to the central station).
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Yes, by removing the JP2 shunt and enabling the feature "Tip/Ring Wiring Fault Report", when any communicator trouble is detected, the StarLink communicator will remove voltage from the secondary telephone output, triggering the FACP to locally...
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Yes, see this video for instructions:
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Yes! StarLink SLE-MAX2-series communicators support a SIA to CID conversion feature, where the communicator will automatically convert SIA format reporting codes to CID formatted codes. In addition, SLE-MAX2-series communicators...
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Yes! The AT&T 3G Sunset took place on February 22, 2022, and all StarLink Dealers were advised to replace any affected GSM communicators by this date. The fact that a GSM communicator still appears to be functioning does not imply...
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The SLE-WIFI-MODULE only supports the 2.4GHz Wi-Fi network.
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Use the SLE-FIRE-VR Control Panel Voltage Drop Kit, as described in this Video Tech Tip:
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