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How do I reset the iSecure control panel back to its original factory default settings ("Cold Start")?

Answer:
Resetting the iSecure control panel back to its factory default settings ("Cold Start") will leave your iSecure panel with a blank program. We STRONGLY recommend that before you begin, that you first back up your panel program to the iSecure Cloud...

What do I do when Wi-Fi cameras and devices are "Offline" due to a router replacement or a change in wireless service?

Answer:
To get your Wi-Fi camera connected to your wireless network again, use either the Wireless Configurationor Wireless Configuration with Network Cable option, described below. These steps are used to reconnect your Wi-Fi camera (or device) when it is...

What are the three steps needed to install NAPCO's dealer-registered products, such as StarLink, iBridge, iRemote and Air Access devices?

Answer:
This video describes how to: 1. Become a registered dealer.2. Activate the device.3. Program the device.  

Can the Gemini and iSecure apps be used to change StarLink Connect communicator and iSecure Go-Anywhere Hub Z-Wave lock codes?

Answer:
Yes. The StarLink Connect communicator and iSecure Go-Anywhere Hub must have a running 500-level Z-Wave PC board installed, and the following specifications must be observed:
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I am trying to enroll Z-Wave devices, but I am finding that they are too distant from the StarLink communicator to enroll. Do you have a simple solution?

Answer:
When enrolling Z-Wave devices that are too distant from the StarLink communicator to enroll, we recommend powering the communicator with a 12V battery and relocate the communicator closer to the Z-Wave device. Then use your cellphone iBridge app to...

Can I customize my subscribers' Gemini, iSecure and iBridge mobile apps with my security company logos?

Answer:
Dealers can now customize their subscribers' mobile apps with their dealer logos. Three custom images can be added:
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Local storage in the iBridgeVideo ISV2-CAM-BATK1 base station is an option via a USB drive. What is the maximum capacity for the USB drive?

Answer:
The maximum supported for the local USB drive in the base station is 128GB, allowing local storage of all motion-triggered video clips. Motion-triggered events continue to be stored in the USB drive even if Internet service is disconnected.

I removed the positive and negative wires on the IBR-TOUCH-WL, and now I am unsure of the polarity for the DC power supply terminals. Which terminal is positive and which is negative?

Answer:
If you remove the positive and negative wires on the IBR-TOUCH-WL and later are unsure of the polarity for the DC power supply, terminal T1 is positive and T2 is negative.

Where can I download the CA4K ILock App for CA4K Version 1.1.35 and Version 1.1.54?

Answer:
The CA4K ILock App can be downloaded to your phone by going to the App Store or the Google Play Store and searching for ilock by Continental.  
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How do I upload a custom dealer logo into the Gemini App?

Answer:
The Gemini App uses the same logo as the iBridge App.  Save a .png file to your PC with dimensions 180 x 70 pixels (180 pixels wide by 70 pixels high).
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Do I have to register an iBridge IBR-ZREMOTE, iREMOTE-MOD or NetLink NL-MOD on the ComNet website (www.NapcoComNet.com) if I am using the device only for IP reporting sent directly to my central station?

Answer:
No, you do not need to register the device on the ComNet website if you are using an iBridge IBR-ZREMOTE, iREMOTE-MOD or NetLink NL-MOD only for IP reporting to the central station.

Why does the keypad in my iBridge app display the message, "NOT ALLOWED NOW, TRY AGAIN"?

Answer:
In the PCD-Windows Quickloader Keypad Assignment screen, the selection, Remote Access Only should be disabled (unchecked). This message appears if this feature is enabled.

I have my GEM-P1632, GEM-P816 and GEM-P1664 control panels configured for Auto Arming. Can these control panels be programmed for Auto Disarming?

Answer:
Auto Disarming is not available with the GEM-P1632, GEM-P816 or GEM-P1664 control panels, however this scheduling feature is available with the GEM-P3200, GEM-P9600 and GEM-X255 control panels.
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My GEM-P1632, GEM-P816 and GEM-P1664 control panels are programmed for Auto Arm. Can these control panels be programmed for Auto Disarm?

Answer:
The only control panels that have integral Auto Disarm scheduling capabilities are the GEM-P3200, GEM-P9600 and GEM-X255 control panels, not the GEM-P1632, GEM-P816 and GEM-P1664 control panels.
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How do I set up iBridgeVideo motion-triggered audible notifications for my iBridgeVideo application running on my PC?

Answer:
Motion-triggered audible notifications are intended to provide an audible warning when motion is detected. To set up iBridgeVideo motion-triggered audible notifications for your iBridgeVideo application running on your PC:
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Which Wi-Fi frequencies are supported by iBridgeVideo cameras?

Answer:
iBridgeVideo cameras support the 2.4GHz frequency only.

Which iSecure kits have Z-WAVE Home Automation abilities?

Answer:
iSecure Kits 2 and 3 are both factory-equipped with Z-WAVE modules and are therefore fully compatible. Kit 2 allows Z-WAVE control through the iBridge app, and Kit 3 allows Z-WAVE to be controlled through either the iBridge app or the IBR-TOUCH-WL...

How do I add my company logo to the 7" IBR-TOUCH touchpad Home screen?

Answer:
Place a .png image of your logo on a USB "thumb" drive. The logo file must be named "logo.png" (cAsE sEnSiTiVe) and must be located inside a folder named "dealerLogo" (also cAsE sEnSiTiVe) located at the top root directory of the thumb drive.
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Can we take over (transfer) a StarLink communicator if the previous alarm company is out of business or the customer switches security alarm companies?

Answer:
The only way to transfer a StarLink communicator from one company to another is to perform a device transfer procedure in direct coordination with the NAPCO ComNet department. The previous company wishing to hand-off (release) the device must place a...

Why does my IBR-ITAB and IBR-TOUCH-WL tablets display a "Login Failure!" message?

Answer:
The warning message will appear if the year is erroneously set to a future year. Check the table Date and Time settings (located in User Settings). Note: The time, day and month can each be set in the past or set ahead, and the year can be set in the...

How do I configure the iBridgeVideo app to allow notifications to be received only during certain hours of the day?

Answer:
In the iBridgeVideo app, tap the Me icon, then tap Settings. Ensure that Prompt is enabled, then tap Period. In the screen that appears, you can select the Start Time (the time after which notifications are enabled) and the End Time (the time after...

How do I add my dealer company logo to my customer's IBR-TOUCH home screen and Infopage?

Answer:
See the following two videos:  Part 1 describes the folder and filename requirements.  Part 2 describes the steps needed to add your logo.

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D. How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

The factory-installed SD memory card in my iBridge video camera can hold a week’s worth of recorded data. Can I upgrade to a higher storage capacity?

Answer:
Yes! The 32GB SD card installed at the factory can be upgraded to 128GB to provide over a month of recorded camera video.

When trying to enroll my camera into the iBridgeVideo app, why is my smart phone unable to remain connected to the camera hotspot?

Answer:
If your phone is unable to complete the enrollment process, it could be that your smart phone has "Smart Wi-Fi" enabled.
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Can I use the IBR-TOUCH or IBR-TOUCH-WL with a DSC or Honeywell control panel?

Answer:
Yes! The IBR-TOUCH and IBR-TOUCH-WL tablets support DSC and Honeywell keypad skins only when used with a StarLink Connect communicator and when the "Wi-Fi Only Mode" selection is enabled in the tablet's Administrator settings.

How do I register my IBV-DBELL iBridgeVideo doorbell?

Answer:
How to Register your IBV-DBELL iBridgeVideo Doorbell:

Are any of the iBridgeVideo models ISV2-DOME, ISV2-PT and ISV2-CAM compatible with a Power Over Internet (PoE) switch?

Answer:
Yes, the model ISV2-DOME camera is compatible with a PoE switch, which speeds up the installation time and increases video quality by providing power and signal over one CAT5 cable.
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Can the iBridgeVideo IBV-DBELL Video Doorbell record '24/7' continuously?

Answer:
Continuous recording is not a feature of the IBV-DBELL. If a customer requires continuous recording, one solution to offer would be to mount an ISV2-DOME camera to cover the same field-of-view as the IBV-DBELL. The ISV2-DOME allows continuous...

My customer has an iBridge IBR-TOUCH touchscreen tablet connected to their wireless router. Q: If they purchase a new wireless router, how do I reconnect their IBR-TOUCH tablet to their new router? Q: Can the customer do this without me?

Answer:
Connecting the IBR-TOUCH to a new router is a simple process that the customer can perform. Note: Before reconnecting the IBR-TOUCH, ensure the iSecure Go-Anywhere Hub or the StarLink Connect radio communicator is connected to the new router.
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