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What outbound ports does MVP Access use?

Answer:
MVP Access uses the following outbound ports for communication:• Port 5052 – Panel Communication• Port 5072 – Wireless Gateway Communication• Port 6072 – Mobile Link Communication
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I’m unable to discover a gateway, expander or lock from a CA4K workstation?

Answer:
When discovering Gateways, Expander and Locks you must be on the CA4K Host Server, as a workstation, will not allow wireless services to stop and run.

What steps are needed to discover my Generation-3 Networx Gateway?

Answer:
In addition to the instructions provided, the following may be helpful:
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What is the DL-Windows option to "Transfer Lock(s) to Another Gateway" and why is it used?

Answer:
The option to "Transfer Lock(s) to Another Gateway" (see arrow below) is only available when moving locks from a model AL-IME-USB Gateway to a model AL-IME2 or AL-IM3 Gateway.

How to convert a GEN3 Gateway using uniVerse Finder Utility Software to MVP Access?

Answer:
Important:  Only GEN3 Gateways are eligible for conversion to MVP Access. The uniVerse Finder Utility Software must be installed on the same local area network as the gateway.
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How can I use the NAPCO Prima dealer portal website (www.NapcoPrima.Pro) to determine if a Prima security system is connected by Wi-Fi or by cellular?

Answer:
Access the Prima dealer portal website, go to System > Gateway Status, and reference the Hardware Type.  The example system shown below is connected by cellular (the Hardware Type is "LTE").
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My Prima Super Panel was deleted from the system in error (the message "WARNING No gateway entries exist" appears). How do I re-enter the previously added Super Panel (or add a new one)?

Answer:
The NAPCO Prima dealer portal website (www.NapcoPrima.Pro) allows you to add new (and delete existing) Prima Super Panels (called "gateways" in the website). 
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Can an Air Access Communicator connect to an Air Access Gateway through an existing customer access point?

Answer:
No, an access point cannot be used within the Air Access system.
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Is there an easy way to replace an Air Access model AA-GATEWAY without requiring reprogramming all Expanders and locking devices?

Answer:
Yes. In the Air Access Cloud Web Portal, located under Wireless Configuration, simply select Replace Gateway and follow the prompts.

Can I use a standard Generation 3 Alarm Lock Gateway (e.g., model AL-IM3 series) with an Air Access system?

Answer:
No. The Air Access system requires Air Access system Gateways. The model AA-GATEWAY, AA-GATEWAYPOE or AA-GATEWAY-PW must be used. Note: The Alarm Lock model AL-IM3 is used with DL Windows, Networx and Continental. Refer to the instructions included...

Can the Air Access Gateways (AA-GATEWAY and AA-GATEWAYPOE be used with the Continental CA3000 or CA4K software?

Answer:
NO - You must use the AL-IM2 or AL-IM3 Gateways with the CA3000 or CA4K software.  The Air Access Gateways have an Air Access sticker on them, and can't be used with the CA3000 or CA4K software. 

Can I use the new Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) with Air Access?

Answer:
No.  The new Networx Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) are only for use with the Continental Access CA4K software and the Alarm Lock DL-Windows software. 
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What can cause the "Enable Wireless Locks" checkbox in System Settings not to display?

Answer:
The "Enable Wireless Locks" checkbox only displays on a CA4K Host and on an additional HCS (Com Server). The "Enable Wireless Locks" checkbox will never display on a Workstation. Please verify that you are not on a Workstion. 

What is an acceptable Signal Strength for Networx Wireless Locks?

Answer:
An acceptable Signal Strength range for Networx Wireless locks is >32 and <90.

How many Expanders can one Air Access Gateway Support?

Answer:
One Air Access Gateway can support up to 7 Expanders.

With DL-Windows V5.5.3, are there any special firewall settings to allow the discovery of Gateways that are located on separate VLANs/subnets?

Answer:
A "VLAN," is a logical subgroup within a local area network created by using software rather than manually rearranging cables in the data center.
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How do I Discover a Networx Gateway in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to discover a Networx gateway in the DL-Windows Trilogy programming software.

Can a remote release button be used on the Trilogy Networx locks?

Answer:
Yes, it is a new feature in CardAccess 3000 V2.9.88 and it's also available in the CA4K.  There is a one button and a four button remote release available. 
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How do I set up my StarLink Dual Path radio for IP / Dual Path Reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) through the Internet with cellular backup (Wireless LAN Connection)?

Answer:
The StarLink Connect radios are capable of dual path reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet, with cellar backup.  Note:  Wi-Fi cannot be used on UL Burglary installations.
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With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static.
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Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static.
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Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static. Note:  You must enter the IP Address, Subnet Mask and Default Gateway of the network.

How do I program an IP address into the CICP2100 and the CICP2100S universe controllers?

Answer:
The CICP2100 and the CICP2100S uniVerse controllers defaults to DHCP mode. A DHCP enabled router/gateway is recommended to provide an initial IP address to the CICP2100 and the CICP2100S. Once a DHCP address is provided to the Universe unit, then you...

Do I have to program an IP into a Gateway while on the same subnet as the CardAccess Host?

Answer:
NO...On earlier versions of software it was a requirement. As 0f 2018, you can manually add a gateway in and specify any subnet you wish to. While programming, the Gateway does not have to be on the same subnet as the CA4K software.  
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How many expanders can I use with one Gen II Gateway?

Answer:
You can have up to 7 Expanders with 1 Gen II gateway. The gateway and up to 7 expanders must be addressed to the same group number.

Does a Trilogy Wireless Lock and Gateway need to be rediscovered after they are reset (defaulted)?

Answer:
YES... If a trilogy Wireless Lock, Gateway or Expander is reset, it MUST be rediscoved and added back into the CardAccess 3000 software.

What is the Blue Card that comes with a Trilogy Networx Gateway?

Answer:
The Blue Card is the Gateway ID card. It is very  important to keep this in a safe place.
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What is the yellow card that comes with the Trilogy Networx Locks?

Answer:
VERY IMPORTANT: Keep this yellow card in a safe place. The yellow card is the LOCK ID card. This card will contain the LOCK ID of the lock. A lock ID label will also be on the internal chassis of the lock. While discovering and Adding in Locks,...

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