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Note: For workstations running the EPI, ensure that the .NET Framework 3.5 is enabled
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Reporting code E300 area 00 Z1 A00 is a common FireLink or GEMC control panel Point ID reporting code that some central stations may mistakenly confuse with a Z1 trouble.
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When changing the batteries in your Trilogy lock, ensure the correct polarity with each battery. If a battery is installed with incorrect polarity, the lock might seem to power up correctly but in fact will not receive the correct...
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Resetting the iSecure control panel back to its factory default settings ("Cold Start") will leave your iSecure panel with a blank program. We STRONGLY recommend that before you begin, that you first back up your panel program to the iSecure Cloud...
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You will find many EPI documents in the Continental Document library. In addition, there are CA4K EPI Badging videos in the Continental Video library.
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In CA4K, the Badging template files (.dgn), do not have a descriptive name. They will have a unique number with the extension of .dgn. They can be found in the root of the CardAccess4K folder. Templates are also stored in the live configuration...
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Yes, you would have to purchase two sets of EPI licenses (one set for each badging station).
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To disable Push Notifications only, configure your smart device 'Settings':
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YES...All the EPI information in the CardAccess 3000 database will migrate over to the CA4K database while executing the CA4K Migration utility. Even though all templates are stored in the database, it is highly recommended to manually copy over all...
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The "Privacy" feature allows access through the door to individuals with User Codes and is typically used for rooms needing privacy from others such as bathrooms, dorms, meeting rooms and sleeping rooms in hospitals. When a model DL4500 or...
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NO...
All versions of CardAccess 3000 must be uninstalled from the computer prior to installing the CA4K. This includes uninstalling EPI Badging 3000.
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The version of EPI Builder in the CardAccess 3000 is version 6.3.x. This version of EPI is in the CardAccess 3000 V2.11.x and earlier. This version is not supported on Windows 8.1 Pro, Windows 10 Pro and Server 2012. This version of EPI...
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If a Barcode has a border or logo close to it, the ink from the border or logo might bleed off to the barcode and cause intermittan reads. Completely remove any borders or logos near the barcode and verify if the barcode reads...
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The EPI Canon Plug-In can be downloaded from the EPI (Imageware Systems) website at the following link:
https://iwsinc.com/about/support/epi_builder/
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If there is too much power being drawn on the +12volts or +5volts, the Continental Controller will beep. If this occurs, remove the keypad or reader immediately.
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NOTE: EPI is not supported on Windows 8.1 Pro or Server 2012. If the CardAccess 3000 host computer is one of these operating systems, you should install EPI on a Windows 7 CardAccess 3000 Workstation.
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VERY IMPORTANT - To execute any of the EPI Builder utilities (ex. Revoke, Activate...), YOU MUST RIGHT CLICK the utility and select "RUN AS ADMINISTRATOR".
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NOTE: EPI in the CardAccess 3000 is not supported on a Windows 8.1 or Server 2012 computer. If the CardAccess 3000 host is one of these operating systems, it is recommended to install EPI Badging on a Windows 7 CardAccess 3000 workstation.
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The following minimum wireless signal strengths are recommended:
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Yes, you can digitally "zoom in" the iSeeVideo camera live picture by clicking the "zoom in" or "zoom out" buttons (located above your live picture as shown by the arrow in the image below). However, you must use a PC web browser with full...
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Keeping a written record of your unique DL-Windows Security Password in a secure location is highly recommended under normal circumstances, and is even more important when upgrading DL-Windows as the Security Password must be re-entered into...
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If you successfully Designed, Saved and Imported the template, it should display in Personnel under the "Photo" tab.
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EPI Badging 3000 requires "MSXML 4.0". You must verify that this is installed. If it's not installed, you can download it from Microsoft.
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Note: If the EPI licenses were previously used on another computer, the licenses must be revoked on the original computer and re-activated on the new computer.
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Is this a new template or an existing template?
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1) For CardAccess 3000, you must select "Badging3000" under "System>System Settings>Video Badging".
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There are multiple reasons that could cause a photo not to import into the CardAccess 3000.
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If the "Video Badging" setting under "System>System Settings" is configured for "Photos Only", the "Print" button will not display. You must purchase and configure the Badging3000 (EPI) software for the "Print" option.
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Unfortunately, you are unable to call EPI support anymore. You must fill out the EPI online support request form for license resets and license activation issues. After submitting the form, the EPI technical support team will call you. The support...
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By default, the system trouble audible indication at the keypad will sound for 10 minutes, or until the user presses the Reset key. However, there is an option to eliminate the system trouble audible at the keypad in cases where pets or others...
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No this is required by UL in order to achieve SIA CP-01 compliance. It cannot be switched off.
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