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How do I test the GEMC heat detectors?

Answer:
To trip ("test") the GEMC heat detectors:
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How to update ethernet firmware using the uniVerse Finder Utility Software?

Answer:
V1.5.0.8 or later supports CICP1300NETBD2 (For CICP1300), CICP2800NETBD2 (For CICP2800), CICP2100/CICP2100S, CA-1, CA-2
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Is the FireLink / GEMC control panel Point ID reporting code "E300 area 00 Z1 A00" a Z1 trouble?

Answer:
Reporting code E300 area 00 Z1 A00 is a common FireLink or GEMC control panel Point ID reporting code that some central stations may mistakenly confuse with a Z1 trouble. 
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How does the NAPCO Prima panel handle 'smash and grab'?

Answer:
The Prima Super Panel Smash & Grab feature is designed to enhance the security of your premises by detecting unauthorized attempts to tamper with the security panel during an armed state.
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I maintain several StarLink communicators, and they all send basic notifications. To avoid confusion, can I give each communicator a name?

Answer:
With the StarLink SLE-LTEV/A Universal Alarm Communicator or any StarLink communicator with basic text / email notifications, you cannot rename the system like the StarLink Connect communicators that use an interactive application.
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What do I do when Wi-Fi cameras and devices are "Offline" due to a router replacement or a change in wireless service?

Answer:
To get your Wi-Fi camera connected to your wireless network again, use either the Wireless Configurationor Wireless Configuration with Network Cable option, described below. These steps are used to reconnect your Wi-Fi camera (or device) when it is...

If I am unable to login to the Napco E-Access Mobile Application, what can be the problem?

Answer:
The Napco E-Access Mobile App username and password is case sensitive. Please verify you type in the Username and Password with the correct case (Capital or lower case characters).

Is it possible to disable TLS 1.0 and TLS 1.1 in the CA3000 application Server?

Answer:
NO...In order to support TLS 1.2, you need to upgrade to CA4K.  The CA3000 does not support it and must use the older TLS 1.0 / 1.1.  

Is there a CA4K Mobile App for bluetooth?

Answer:
Yes, it is called ILock. It is supported on an Android and IOS device. The ILock app for CA4K V1.1.54 can be downloaded from the App Store or Google Play Store
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How do I set up iBridgeVideo motion-triggered audible notifications for my iBridgeVideo application running on my PC?

Answer:
Motion-triggered audible notifications are intended to provide an audible warning when motion is detected. To set up iBridgeVideo motion-triggered audible notifications for your iBridgeVideo application running on your PC:
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Why is my AL-DTM Data Transfer Module taking so long to communicate with my lock?

Answer:
If you are experiencing slow AL-DTM Data Transfer Module speeds when communicating, it is likely that the wrong driver is installed, causing delays and sometimes termination of the communication link. The following steps provide a solution:
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When trying to enroll my camera into the iBridgeVideo app, why is my smart phone unable to remain connected to the camera hotspot?

Answer:
If your phone is unable to complete the enrollment process, it could be that your smart phone has "Smart Wi-Fi" enabled.
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Why is the lock ring on my Alarm Lock PG21 Series Pilfergard Door Alarm not threading correctly into the cylinder I have provided?

Answer:
The lock ring that secures our cylinder to the PG21 utilizes National Fine (UNF) threading as opposed to National Coarse (UNC) threading. The finer UNF threading allows for better load-carrying ability. Finer pitch threads are used mostly in...

How do I disable Push Notifications in the iBridgeVideo app while keeping motion-triggered Cloud Recording active?

Answer:
To disable Push Notifications only, configure your smart device 'Settings':
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With StarLink Dual Path Fire Communicator models SLE-LTEVI-FIRE, SLE-LTEVI-CFB-PS and SLE-LTEVI-CFB, how do I set up Input Reporting?

Answer:
The new StarLink Fire dual path communicator models include the following features:
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With StarLink Dual Path Fire Communicator models SLE-LTEVI-FIRE, SLE-LTEVI-CFB-PS and SLE-LTEVI-CFB, how do I set up Input Reporting?

Answer:
The new StarLink Fire dual path communicator models include the following features:
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Can I use PCD-Windows Quickloader downloading software to make changes to the FireLink control panel Over-The-Air ?

Answer:
The FireLink control panel has a pre-loaded Easy Default Program intended for sprinkler supervisory or basic conventional fire applications. For applications outside the scope of the default program, the FireLink system may be programmed Over-The-Air...

What is the maximum regulated input voltage rating for the StarLink Fire panel powered cellular communicators?

Answer:
The published regulated input voltage rating for the StarLink Fire cellular communicator is 25V DC, however it has been tested and approved by UL to function properly at a regulated input voltage not to exceed 27.5V DC.
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Other Napco software, such as PCD-Windows Quickloader software, stores previously entered customer data. If I use the StarLink Connect software application to connect my StarLink Connect radios to Honeywell or DSC panels, does the software store all of the Radio ID Numbers that I previously entered?

Answer:
The StarLink Connect software application will only store one radio ID number for each software type (one for Honeywell, one for DSC), however the software will store the other user-defined fields associated with the radio ID...

Other Napco software, such as PCD-Windows Quickloader software, stores previously entered customer data. If I use the StarLink Connect software application to connect my StarLink Connect radios to Honeywell or DSC panels, does the software store all of the Radio ID Numbers that I previously entered?

Answer:
The StarLink Connect software application will only store one radio ID number for each software type (one for Honeywell, one for DSC), however the software will store the other user-defined fields associated with the radio ID number.
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Can the SLE-CDMA-FIRE be used for Commercial Fire applications? I was told the radio must be in a metal enclosure (not plastic) for Commercial Fire applications.

Answer:
The SLE-CDMA-FIRE, supplied in a red plastic enclosure, is UL 864 9th Edition approved and supports NFPA 2007, 2010 and 2013 service plans.  UL requires the SLE-CDMA-FIRE to be mounted on a single-, double- or...

I installed a StarLink Fire Radio and the AHJ ("Authority Having Jurisdiction") is asking to see the applicable sections in the NFPA 72 standard that permit the installation of a "sole path" communicator. Which sections apply?

Answer:
The answer depends on the version of NFPA 72 to which the local, state or federal building code conforms, and the version enforced by the AHJ.  The two versions for NFPA 72 that allow for a sole path communicator are version 2010 and version...

How do I connect to a Honeywell control panel using Compass programming software through a StarLink Connect radio?

Answer:
(Note:  For questions regarding the programming of Honeywell control panels, please call Honeywell Technical Support).
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How do I connect to a DSC control panel using DLS 5 programming software through a StarLink Connect radio?

Answer:
(Note:  For questions regarding the programming of DSC control panels, please call DSC Technical Support). 
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How do I connect to a Honeywell control panel using Compass programming software through a StarLink Connect radio?

Answer:
(Note:  For questions regarding the programming of Honeywell control panels, please call Honeywell Technical Support).
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How do I connect to a DSC control panel using DLS 5 programming software through a StarLink Connect radio?

Answer:
(Note:  For questions regarding the programming of DSC control panels, please call DSC Technical Support). 
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What permissions do I need to install the CA4K?

Answer:
To install the CA4K, you must have FULL ADMINISTRATOR privileges. To execute the CA4K, Full Administrator privileges are not needed. Most of the CardAccess 4K applications are Windows Services and uses the "Local System Account" to run. 
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Can the SLE-CDMA-FIRE be used for Commercial Fire applications? I was told the radio must be in a metal enclosure (not plastic) for Commercial Fire applications.

Answer:
The SLE-CDMA-FIRE, supplied in a red plastic enclosure, is UL 864 9th Edition approved and supports NFPA 2007, 2010 and 2013 service plans.  UL requires the SLE-CDMA-FIRE to be mounted on a single-, double- or triple-gang electrical box...

I installed a StarLink Fire Radio and the AHJ ("Authority Having Jurisdiction") is asking to see the applicable sections in the NFPA 72 standard that permit the installation of a "sole path" communicator. Which sections apply?

Answer:
The answer depends on the version of NFPA 72 to which the local, state or federal building code conforms, and the version enforced by the AHJ.  The two versions for NFPA 72 that allow for a sole path communicator are version 2010 and version...

How can I manually update the iBridge IBR-ITAB or IBR-ITAB-HW Tablet App version?

Answer:
The following steps describe how to use a USB thumb drive or an SD card to update the iBridge application ("app") for the IBR-ITAB or IBR-ITAB-HW tablets. 
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Why is the CardAccess 3000 communications driver (hostnt.exe) using 100 percent of CPU 0 usage?

Answer:
This is nothing to be concerned with. if any other application needs the CPU, the communication driver will release the CPU. This is by design. It uses the idle thread of the CPU.  

What can cause the Web Client not to launch after Internet Information Services and the CA3000Web application was installed?

Answer:
Refer to the CA3000Web installation documents for the appropriate operating system.
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Can I use TCP/IP Communications for remote uploading and downloading of the control panel?

Answer:
Yes!  The iBridge IBR-ZREMOTE may be used to locally and remotely upload and download control panels through the internet.  In addition, port forwarding of the local router port is NOT required.
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What are the required control panel configuration settings when installing an Elevator Recall system?

Answer:
Control panel features and programming may vary depending on applicable local codes and when integrated with other fire protection systems (such as a sprinkler system).  Consult with your AHJ for all local code requirements.
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How do I set up my GEMC control panel for "elevator recall" using the GEMC-F8ZCPIM module and the RM3008 relay?

Answer:
The following details the generic control panel configuration settings required when installing an Elevator Recall system. Control panel features and programming may vary depending on applicable local codes and when integrated with other fire...

Which locking devices will the DL1200ET, DL1300ET and PDL1300ET work with?

Answer:
The DL1200ET, DL1300ET and PDL1300ET will work with the Arrow S1200/1250, DCI 1200/1300, Von Duprin 22, Corbin ED8200 and the DORMA 5300 panic bar.  Also works with the Von Duprin 33 series, but with the model 33A only right hand reverse (RHR)...

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