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How to setup Privacy Locks with Air Access & MVP Access Enterprise Access Control Systems

Answer:
Models:                     PDLN4100 / PDLN4500
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In Air Access, what is Degrade Mode and how is it enabled?

Answer:
When the Air Access Degrade Mode is in effect for a door lock, the lock only uses the Facility Code of the proximity card presented.  If that proximity card's Facility Code matches the Facility Code programmed in the lock, the lock will allow...

How do I configure the Shunt Relay option of the NETWORXPANEL when it is connected to my Air Access system?

Answer:
To use the AUX relay of a Trilogy Networx™ System NETWORXPANEL Wireless Networx Control Panel that is connected to an Air Access system, configure the Shunt Relay option as follows:
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I discovered and connected a factory fresh Alarm Lock ArchiTech Networx lock to an Air Access cellular access control system. Can this lock be changed back to its original factory default state?

Answer:
Factory default Alarm Lock devices such as Networx locks, readers, the NETWORXPANEL, etc., that have been discovered and connected to an Air Access system cannot be reverted to their original factory firmware.  The Air Access discovery and...

Which readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system?

Answer:
The following readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system:
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Will the Air Access system work with Alarm Lock model NETPDK or NETDK keypads?

Answer:
No, Air Access requires Wiegand readers only. Order any of the compatible readers offered by Alarm Lock, listed below. Do not order Networx DK Panel Packs as the NETPDK and NETDK model keypads are not compatible with the Air Access system. Order the...

Do I have to enable the keypad under Readers, to use a 26 bit keypad?

Answer:
NO... the keypad data received by the controller will be identical as a 26 bit Prox card. You do not have to Enable the keypad under Readers. 

With Air Access, how do I set up High Security access where both a proximity card and User Code are required?

Answer:
Go into the Access > Personnel screen. Click +ADD PERSONNEL, enter your proximity card number under Badge Number / PIN Only. Next, to enable High Security, set up a numerical PIN code under Two Factor PIN.
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If a reader is not reading on a specific reader port, can I measure voltages on the reader port to determine if I have a bad reader port?

Answer:
YES - Remove the reader wiring from the reader port. On the controller, you should read +5V between D0 to Gnd and 5V between D1 to GND. If you do not measure 5 volts, you will have to replace the board. 

Does the CA4K support a 4 or 8 bit burst keypad?

Answer:
YES - The CA4K will support a 4 or 8 bit burst keypad. In the early days of CA3000, it only supported a 4 bit burst, but eventually it was updated to support either a 4 bit burst, or a 8 bit burst keypad.     

What can cause a badge swipe not to read and not display an Alert/Event?

Answer:
If you are not using a keypad, you must verify the Keypad is NOT enabled under Readers>Door Control.  

How do I factory reset a double-sided Alarm Lock PDL6300 with the yellow reset cable?

Answer:
Before proceeding, refresh your memory with the following description of the Double-Sided PDL6300:
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Can I extend the wires of the proximity reader with an ArchiTech lock?

Answer:
No. The ArchiTech proximity readers have been specifically designed to operate with the exact length of wires that run from the reader to the PC board, as provided from factory. Do not extend (or cut) these wires as changing their length will likely...

What is the maximum amount of characters allowed on a Magstripe?

Answer:
 1) Max characters allowed on a Magstripe is 75 characters.
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Why are my panels displaying"Door Open Too Long" Alerts when I am not using a door contact (sensor)?

Answer:
If you are not using Door Contacts (Door Sensors), you must set the Door Sensor =0 under Configuration>Readers and then you MUST perform a DATA DOWNLOAD to the panel. This requirement was added into the Continental Software in 2017. 

Can a XY matrix keypad be connected to an Accelaterm?

Answer:
NO...The Accelaterm does not offer an XY interface. Note: Most newer controllers do not support XY Matrix keypads.

The NETHIDNSPAK (NETWORXPANEL with HID proximity readers only) does not include a keypad. How do I pair the RR-1BUTTON Wireless Remote Release Button to the NETWORXPANEL without use of a keypad?

Answer:
As the NETHIDNSPANEL does not include a keypad, it is not possible to perform keypad Function 65 (normally used to pair the RR-1BUTTON to a Networx lockset or NETWORXPANEL).  However, you can purchase the RR-TRILOGYKIT which includes a small...

Why is my Biometric Reader not functioning?

Answer:
Most issues with the Biometric Reader can be linked to drivers and/or software.  Marks software has been issued to support two different Bio-Reader models:  The Virdi FOH01 and Virdi FOH02.  The Marks software installs the necessary...

My customers existing GEM-ACM1D access control system is using GEM-PX readers and GEM-PXC cards. Can I use HID readers and cards for new doors and cards that I plan to add to the system?

Answer:
No, the system can only be configured to use either Napco readers and cards --or-- HID readers and cards.  HID cards will not function with GEM-PX readers, and GEM-PXC cards will not function with HID readers.

My Gemini GEM-ACM1D access control kit came with GEM-PX readers and GEM-PXC cards. Is there anything in the PCD-Windows Quickloader program that I need to enable for those readers and cards to work?

Answer:
The GEM-ACM1D is pre-configured at the factory for 26-bit proximity cards and readers; however, if you wish to use Napco cards and readers, you must check the Napco Proprietary Access Format checkbox in the Quickloader Keypad Assignment screen, ACM...

When using the +5VDC Accessory power connector for readers, is the ground common with the reader port ground.

Answer:
Yes, the grounds are common between the +5V accessory power Connector and the Reader Port Ground.

How do you configure the TOGGLE mode in CardAccess 3000 and CA4K to lock and unlock doors using Continental Controllers (panels)?

Answer:
The Toggle mode (Single Swipe) for Relays is supported in the CardAccess 3000, V2.9.88 and V2.11.x. 
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How do I configure Reader 2 in a Networx Panel?

Answer:
The Trilogy Networx Panel is a 1 Door (2 Reader) wireless controller. If both readers are used, they must be set up as IN/OUT readers (One on each side of the same door).
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Why is the Continental Controller beeping when I connect up a keypad or reader?

Answer:
If there is too much power being drawn on the +12volts or +5volts, the Continental Controller will beep. If this occurs, remove the keypad or reader immediately.

What is the "Double Tap" feature for Wireless Locks with prox readers and Continental Controllers?

Answer:
The "Double Tap" feature works identical for Wireless Locks with Prox readers and Continental Controllers with the latest firmware as of V2.11.84 and all versions of the CA4K software. For this function to work, you must select "Double read holds...

How do I move CardAccess 3000 to a new computer including my current databases?

Answer:
VERY IMPORTANT: If possible, name the new computer the same name as the old computer name. This will eliminate some of the most difficult steps in this procedure.
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What else can I try if my reader /keypad is wired and programmed correctly, and it's still not functioning?

Answer:
Like any electronic device, it's always recommended to cycle the power on the reader/keypad.

Why is my PIV card reading an incorrect number and also getting two reads?

Answer:
Some PIV readers and PIV badges are dual technology. A dual technology PIV reader can read the PIV section of the badge and also read another technology in the badge such as 125KHZ. The reader will beep twice and the CardAccess 3000 will display...

Are virtual inputs supported on the Accelaterm?

Answer:
Yes...Virtual Inputs are available on the 8 and 16 door Accelaterm. They are only available on the first 8 readers on both models (8 or 16 Door). The virtual input numbers for the first eight readers map identical to the Turbo Superterm and...

What is the Mapping for the Inputs on an Accelaterm (CICP2800) 8/16 door controller?

Answer:
Note: An 8 door Accelaterm can have up to 3 I/O expansion boards connected to it.  A 16 door Accelaterm can only have 2 I/O expansion boards connected to it. Each I/O expansion board contains 16 additional inputs and 16 additional...

Is Threat Level Management per panel or system wide?

Answer:
When you activate Threat Level Management, it is system wide. This means all badges that are deactivated, will not work on any readers.

What can cause a "Badge Violate Void At Panel" alert message to display?

Answer:
Summary: This error message means there is a record of the badge in the database, but the badge does not belong at any reader on the panel.
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What can cause my reader/keypad not to function when I supply an external voltage source to it?

Answer:
When an external voltage is supplied to a reader/keypad, you MUST common the grounds between the power supply ground and the ground on panel.

What are the different modes for which I can configure a keypad?

Answer:
There are many types of keypads available, which determine the different modes available. Below are 4 different supported modes.
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What can cause a photo not to pop-up with a valid card read and the option set to "Auto Show All"?

Answer:
For a photo to pop-up, the alert must be configured to come into the Alert grid (bottom half of screen). If the alert is configured to go directly to the event grid (top half of screen), the photo will not pop up. By default, valid badges are...

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