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How do I set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad?

Answer:
To set the control panel date and time using the GEM-RP1CAe2 or GEM-K1CA keypad: 
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Can I use DL-Windows to add a User Code that will allow access through only one side of a double-sided door lock?

Answer:
Yes.  The double-sided stand-alone door locks provide controlled entry and controlled exit at locations such as airport security areas and police stations.  Both sides of the lock contain keypads, keyholes and levers.  To differentiate...

What factors should I consider when using an external power supply with a Gemini control panel?

Answer:
We recommend that you consider an external power supply for your system if the power draw is close to the maximum allowed by the control panel.  
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With a Gemini GEM-Series security system, if I replace an existing keypad, does the new keypad need to be reprogrammed?

Answer:
All keypads must be addressed properly in order to communicate with the control panel.  The GEM-RP2/GEM-K2 and GEM-RP3/GEM-K3 series are addressed through an address jumper setting and the GEM-RP1/ GEM-K1 series are addressed through keypad...

Why is the Chime tone not sounding at the keypad when the Chime Zone is violated?

Answer:
If the Chime tone is not sounding at the keypad when the Chime Zone is violated, check the following:
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How can I test the programming of an existing Test Timer feature?

Answer:
To test the programming of an existing Test Timer feature:
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How many GEMC-FK1 Fire Keypad / Annunciators can be unlocked simultaneously?

Answer:
If multiple GEMC-FK1 keypads are in one system, only one GEMC-FK1 keypad can be unlocked at a time. If switching to another keypad, re-lock the keypad not in use.
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What are the available devices compatible with the NAPCO control panels equipped with a 3-wire bus?

Answer:
The GEM-P800 and GEM-P801 control panels are equipped with a 3-wire bus, therefore the only devices that are compatible are:
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Does the GEMC-FK1 fire keypad provide support for a keypad expansion zone module?

Answer:
While the GEMC-FK1 utilizes the same wiring harness as other NAPCO keypads, there are no control panel or keypad programming options for the keypad expansion zone module feature.

Will the Air Access system work with Alarm Lock model NETPDK or NETDK keypads?

Answer:
No, Air Access requires Wiegand readers only. Order any of the compatible readers offered by Alarm Lock, listed below. Do not order Networx DK Panel Packs as the NETPDK and NETDK model keypads are not compatible with the Air Access system. Order the...

How do I reset the iSecure control panel back to its original factory default settings ("Cold Start")?

Answer:
Resetting the iSecure control panel back to its factory default settings ("Cold Start") will leave your iSecure panel with a blank program. We STRONGLY recommend that before you begin, that you first back up your panel program to the iSecure Cloud...

Can you use the GEM-TOUCH keypad with a Gemini control panel that has been programmed with a Compatibility Number?

Answer:
No. There is no option to program a GEM-TOUCH keypad with a Compatibility Number, and this model keypad will not work with a Compatibility Number programmed in the control panel. If a Compatibility Number is programmed in the control panel, the...

Are 4 bit and 8 bit keypads supported in E-Access?

Answer:
NO...Only Weigand Keypads are supported and they require a badge format in the E-Access software.

Are 4 bit and 8 bit keypads supported in E-Access?

Answer:
NO...Only Weigand Keypads are supported and they require a badge format in the E-Access software.

Do I have to enable the keypad under Readers, to use a 26 bit keypad?

Answer:
NO... the keypad data received by the controller will be identical as a 26 bit Prox card. You do not have to Enable the keypad under Readers. 

How do I change the keypad address number of the GEM-TOUCH keypad?

Answer:
Note: From the factory, the GEM-TOUCH keypad is addressed as "00", not "01" like our other Gemini GEM-RP1 or GEM-K1 keypads.

If a reader is not reading on a specific reader port, can I measure voltages on the reader port to determine if I have a bad reader port?

Answer:
YES - Remove the reader wiring from the reader port. On the controller, you should read +5V between D0 to Gnd and 5V between D1 to GND. If you do not measure 5 volts, you will have to replace the board. 

Can I mix iSecure keypad models in the same iSecure Go-Anywhere Hub?

Answer:
Yes!  You can add the models ISEC-WL-KEYPAD standard keypad, ISEC-WL-TOUCH 4.3-inch color keypad and the IBR-TOUCH-WL 7-inch tablet keypad into the same iSecure Hub.
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Does the CA4K support a 4 or 8 bit burst keypad?

Answer:
YES - The CA4K will support a 4 or 8 bit burst keypad. In the early days of CA3000, it only supported a 4 bit burst, but eventually it was updated to support either a 4 bit burst, or a 8 bit burst keypad.     

What can cause a badge swipe not to read and not display an Alert/Event?

Answer:
If you are not using a keypad, you must verify the Keypad is NOT enabled under Readers>Door Control.  

What is the maximum number of keypads supported by the iSecure Go-Anywhere Hub?

Answer:
The iSecure Hub supports up to six (6) model ISEC-WL-KEYPAD and/or ISEC-WL-TOUCH keypads, or up to four (4) IBR-TOUCH-WL keypads.

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D. How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

I want to use a StarLink Connect Communicator, an iBridge IBR-ZREMOTE module and other iBridge system components with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D How do I upgrade this older control panel firmware to V31BA (or higher)?

Answer:
If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded...

How can I ensure the default FireLink control panel program meets the latest UL and NFPA standards?

Answer:
To meet UL and NFPA standards (as of May 2020), the default FireLink control panel program currently included in PCD-Windows Quickloader V6.4.5 (in the Keypad Assignments screen, Keypad Features tab) includes the following two options that should be...

How do I factory reset a double-sided Alarm Lock PDL6300 with the yellow reset cable?

Answer:
Before proceeding, refresh your memory with the following description of the Double-Sided PDL6300:
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How many physical keypads does the iSecure system support?

Answer:
You have a choice of a wireless keypad model (ISEC-WL-KEYPAD), a 4.3-inch color touchscreen (ISEC-WL-TOUCH) or a 7-inch touchscreen tablet (IBR-TOUCH-WL).
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How do I disable the backlights of the Gemini keypad models GEM-RP1CAe2 and GEM-K1CA?

Answer:
As noted in the Gemini Keypad Data Sheet WI1978, the backlight cannot be dimmed; however, it can be disabled by cutting jumpers W1, W2 and W3 (see image).

How can I supervise the keypad communication bus of the Gemini GEM-P3200, GEM-P9600 or the GEM-X255 control panel to ensure that the bus is not compromised?

Answer:
The keypad communication bus on all NAPCO control panels is fully self-supervised and will locally annunciate a trouble if for any reason a programmed device does not respond to a control panel poll. Devices connected to the keypad communication bus,...

How do I change my security system keypad from a model GEM-RP1CAe2 "classic" keypad to a "K Series" (STAY / AWAY) GEM-K1CA keypad?

Answer:
For consistency, it is recommended that all keypads either be all "classic" (such as the GEM-RP1CAe2 keypad) or all "K Series" (such as the GEM-K1CA)--both keypad types should not be used in one alarm system.

The total power draw from all connected devices exceeds the power rating of my control panel. How do I install an auxiliary power supply with a Gemini control panel?

Answer:
If the total power draw from all connected devices exceeds the power rating of the control panel, install an auxiliary power supply as follows:
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Do you have a simplified Gemini User's Guide for use with Gemini control panels and "K Series" STAY/AWAY Keypads?

Answer:
Yes.  The following is a helpful guide to basic NAPCO Gemini security system operations:
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What is the maximum amount of characters allowed on a Magstripe?

Answer:
 1) Max characters allowed on a Magstripe is 75 characters.
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Can a NAPCO keypad be installed into single- or double-gang junction box?

Answer:
Yes!  Use the GEM-RPB5  Keypad Junction Box Mounting Kit (see instructions).
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Can I turn off or reduce the brightness of the GEM-DK1CA keypad backlighting?

Answer:
Yes, with the alpha keypads, you can independently turn off the backlighting of the LCD display and/or the backlighting of the keypad buttons. If you wish to reduce the keypad LCD backlighting intensity, you may only reduce the backlighting of the...

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