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Do I have to register an iBridge IBR-ZREMOTE, iREMOTE-MOD or NetLink NL-MOD on the ComNet website (www.NapcoComNet.com) if I am using the device only for IP reporting sent directly to my central station?

Answer:
No, you do not need to register the device on the ComNet website if you are using an iBridge IBR-ZREMOTE, iREMOTE-MOD or NetLink NL-MOD only for IP reporting to the central station.

When launching the NL-MODCONFIG software, why does the message "Access Denied: C:/ProgramFilesx86/NapcoSecurityGroup/NL-ModConfig/nlmdcnfg.exe" appear?

Answer:
As shown in the screen below. ensure the permissions for all users of the Windows PC are set to Full Control. In C:\Program Files (x86)\Napco Security Group, right-click the NL-MODCONFIG folder and select Properties. Then click the Security tab and...

Do you have a checklist to help ensure I have secure and reliable communications with my automation system through the IBR-ZREMOTE?

Answer:
To ensure you are able to communicate to your automation systems through an IBR-ZREMOTE, verify the following:
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What is the Start template process link located in the General tab in the NAPCO NOC website (www.NapcoNOC.com)?

Answer:
The NAPCO NOC website (www.NapcoNOC.com) includes a new template feature, allowing data stored in one StarLink Communicator to be duplicated and transferred to a second "template" communicator, allowing additional communicators to use the...

When trying to use the Automation tab in the NL-MODCONFIG software, why does a blank screen appear without any of my Z-Wave devices listed?

Answer:
Check for out-of-date firmware. We recommend that you periodically check to see if your firmware is current. For example, as of March 28, 2017, the latest iBridge firmware version is 3N7, and the latest Z-Wave firmware is version 6176. Notice that...

How do I program my alarm control panel and NetLink NL-MOD to report full Contact ID via TCP IP Communications?

Answer:
PCD-Windows Quickloader and NL-MODCONFIG software v3.0.3.0 or greater is required.

Which NAPCO products can I use to connect to my existing NAPCO control panels and upload and download programming information?

Answer:
There are several communication methods you can use to connect to your existing control panels: 
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Can I update the IBR-ZREMOTE firmware with a local or remote connection using the www.ibridgeonline.com website?

Answer:
Yes, you can update the IBR-ZREMOTE to the latest NL-MOD, Z-Wave and RCM firmware using the www.ibridgeonline.com website.  We recommend following the steps below for easy installation:
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What are the trouble codes and conditions for the Gemini GEM-P816, GEM-P1632, GEM-P3200, GEM-P9600, GEM-X255 and GEMC "C-Series" control panels?

Answer:
NN = Device of zone number.  Note:  "E" messages not listed here are currently undefined and reserved for future use.
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After downloading the IP address of the NAPCO NetLink Receiver located at my central station to my iREMOTE-MOD or IBR-ZREMOTE, I am no longer able connect to the module using the app. How do I fix this and prevent this from happening with future installations?

Answer:
In the NL-MODCONFIG software, open the PC preset/RCM tab, click the Populate NAPCO Defaults button and select the option for the module type you are working with.  Repeat the same steps for the Secondary/RCM tab then download to the module.
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While trying to upload / download to my NL-MOD via the NL-MODCONFIG software, I used the wrong PC Security Code and the NL-MODCONFIG software has "locked" me out of my system, unable to enter. How long until the system resets? Can I reduce this lock-out period?

Answer:
When attempting to download or upload settings to or from an NL-MOD, the correct PC Security Code MUST be used.  Entering the wrong code repeatedly places the user into a "lock-out mode" where the NL-MOD is inaccessible.  This lock-out mode...

Do you have a list of the basic iBridge configuration requirements?

Answer:
1.   Registration at www.NapcoComNet.com
...

What are the basic configuration settings of the NL-MOD-UL?

Answer:
1.   Registration at www.NapcoComNet.com – N/A
...

What communications device should I be using for the CardAccess 3000 and CA4K Napco Integration?

Answer:
Until the release of CardAccess 3000 V2.9.88, the only communications option for the Napco Integration was the utilization of an NL-MOD. The NL-MOD provided communications between the CardAccess 3000 software and the Napco...

What settings do I need when using the IBR-ZREMOTE with a Verizon FiOS G1100 Router / Gateway?

Answer:
The IBR-ZREMOTE has been tested and approved for use with a Verizon FiOS model G1100 Router / Gateway with the settings shown below.  Note:  If your Router / Gateway firmware versions do not exactly match the versions that appear in the...

Using the PCD-Windows Quickloader "Panel Communications" screen, I want to upload and download to my Gemini control panel through an iREMOTE-MOD or NL-MOD. Should I select "NL-Mod" or "iBridge"?

Answer:
When using TCP/IP communications to connect to your Gemini control panels, note the following two options under TCP/IP Communications:
...

How can I to supervise the TCP/IP connection between a GEM-P3200, GEM-P9600 or GEM-X255 control panel and NL-MOD?

Answer:
To supervise the TCP/IP connection between a GEM-P3200, GEM-P9600 or GEM-X255 control panel and a Net.Link NL-MOD communications module, enable the features "TCP/IP Communications" and "Handshake Local Telemetry" in the PCD-Windows Quickloader...

Do I need to port forward the iBridge IBR-ZREMOTE to perform remote uploads and downloads?

Answer:
No, as long as the IBR-ZREMOTE is not behind any corporate firewall and your iBridge system is checking in to the iBridge Server (the LED marked "DS1", located at the top center of the IBR-ZREMOTE module, will blink once every 15 seconds while...

Can I use TCP/IP Communications for remote uploading and downloading of the control panel?

Answer:
Yes!  The iBridge IBR-ZREMOTE may be used to locally and remotely upload and download control panels through the internet.  In addition, port forwarding of the local router port is NOT required.
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I am unable to see my iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD using the NL-MODCONFIG software (v3.0.3.0 or later). What can I do?

Answer:
If you are unable to search for and find your iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD module(s) using the NL-MODCONFIG software (version 3.0.3.0 or later), perform the following:
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What is the default username and password when creating a new subscriber account for iBridge, iSeeVideo and the iRemote-MOD?

Answer:
The default password is "1234", and the default username is automatically generated using the "first 3 characters" of the subscriber's first name and the "last 4 digits" of their Phone number.  For example, with the information shown in the...

Is there a monthly fee for using the NL-MOD for Internet reporting?

Answer:
No fee is charged by Napco for using the NL-MOD for Internet reporting.
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Can I update my IBR-ZREMOTE firmware remotely?

Answer:
Yes.  Log in to the Dealer administration site at www.ibridgeonline.com.  For your subscriber account, click Modify, then scroll down to i/z Remote Firmware.  Click to highlight the firmware to update and click Submit.  The...

How can I update the IBR-ZREMOTE firmware using the NL-MODCONFIG software?

Answer:
Note:  NL-MOD Version 3.0.2.1 is required to update the IBR-ZREMOTE Z-Wave Firmware. 
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My NL-MOD is not reporting signals to the central station. What can I do?

Answer:
Before proceeding to step 1, verify the following:
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What port needs to be forwarded for the iRemote-MOD and for the NL-MOD if they are located behind a firewall?

Answer:
You will need to port forward ports 5002 and 5011 for the iRemote-MOD (select TCP or both TCP/UDP for the protocol) and port 5001 for the NL-MOD (select TCP or both TCP/UDP for the protocol).
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Can I use the NetLink NL-MOD with older control panel firmware versions?

Answer:
NOTE:  This applies to Control Panels GEM-P3200 and GEM-P9600; and Keypads GEM-RP1CAe2, GEM-RP2ASe2 and GEM-RP3DGTL
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Which port do I need to port forward to allow remote uploading and downloading through the NL-MOD / iRemote-MOD?

Answer:
Port forwarding (also called "port mapping") opens a specific port number in a router or firewall (in a private network) to allow network packets from the outside world with that port number to pass through. 
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How can I “load factory defaults” in an NL-MOD-UL?

Answer:
Newer versions of the NL-MOD-UL module have slightly different LED indications when performing the "Load Factory Default" procedure.  If it is desired to "default" the NL-MOD-UL to return the unit to its original "out of box" condition, perform...

When I connect to my iRemote-MOD, I can only get a blank display. How can I resolve this?

Answer:
After checking that the iRemote-MOD is configured correctly with the control panel as detailed in the installation instructions, use these troubleshooting tips if necessary:
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How can I Install the iRemote or iSeeVideo App on my BlackBerry?

Answer:
Our Napco iSeeVideo www.videoalert.net and iRemote www.myremotekeypad.com websites both have mobile counterparts that you can install into a BlackBerry mobile device. 
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What are the Gemini control panel firmware version requirements for use with the iRemote-MOD, NL-RCM and NL-MOD?

Answer:
The iRemote-MOD is compatible with all Gemini control panels regardless of the control panel firmware version installed when used only for Virtual Keypad access.  However, when using the NetLink TCP/IP communications feature for:
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How do I update the firmware in the NL-MODCONFIG Software?

Answer:
To update the NL-MODCONFIG software, proceed as follows:
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