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What is the Start template process link located in the General tab in the NAPCO NOC website (www.NapcoNOC.com)?

Answer:
The NAPCO NOC website (www.NapcoNOC.com) includes a new template feature, allowing data stored in one StarLink Communicator to be duplicated and transferred to a second "template" communicator, allowing additional communicators to use the...

How do I program my alarm control panel and NetLink NL-MOD to report full Contact ID via TCP IP Communications?

Answer:
PCD-Windows Quickloader and NL-MODCONFIG software v3.0.3.0 or greater is required.

Using the PCD-Windows Quickloader "Panel Communications" screen, I want to upload and download to my Gemini control panel through an iREMOTE-MOD or NL-MOD. Should I select "NL-Mod" or "iBridge"?

Answer:
When using TCP/IP communications to connect to your Gemini control panels, note the following two options under TCP/IP Communications:
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How can I to supervise the TCP/IP connection between a GEM-P3200, GEM-P9600 or GEM-X255 control panel and NL-MOD?

Answer:
To supervise the TCP/IP connection between a GEM-P3200, GEM-P9600 or GEM-X255 control panel and a Net.Link NL-MOD communications module, enable the features "TCP/IP Communications" and "Handshake Local Telemetry" in the PCD-Windows Quickloader...

Do I need to port forward the iBridge IBR-ZREMOTE to perform remote uploads and downloads?

Answer:
No, as long as the IBR-ZREMOTE is not behind any corporate firewall and your iBridge system is checking in to the iBridge Server (the LED marked "DS1", located at the top center of the IBR-ZREMOTE module, will blink once every 15 seconds while...

Can I use TCP/IP Communications for remote uploading and downloading of the control panel?

Answer:
Yes!  The iBridge IBR-ZREMOTE may be used to locally and remotely upload and download control panels through the internet.  In addition, port forwarding of the local router port is NOT required.
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What is the default username and password when creating a new subscriber account for iBridge, iSeeVideo and the iRemote-MOD?

Answer:
The default password is "1234", and the default username is automatically generated using the "first 3 characters" of the subscriber's first name and the "last 4 digits" of their Phone number.  For example, with the information shown in the...

My NL-MOD is not reporting signals to the central station. What can I do?

Answer:
Before proceeding to step 1, verify the following:
...

How can I Install the iRemote or iSeeVideo App on my BlackBerry?

Answer:
Our Napco iSeeVideo www.videoalert.net and iRemote www.myremotekeypad.com websites both have mobile counterparts that you can install into a BlackBerry mobile device. 
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What are the Gemini control panel firmware version requirements for use with the iRemote-MOD, NL-RCM and NL-MOD?

Answer:
The iRemote-MOD is compatible with all Gemini control panels regardless of the control panel firmware version installed when used only for Virtual Keypad access.  However, when using the NetLink TCP/IP communications feature for:
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The message "TCP/IP Communication Stopped" appears when PCD-Windows Quickloader software is used to remotely upload from (or download to) a control panel using an NL-MOD Network Communication Module or an iRemote-MOD Remote Control Module. What can I do?

Answer:

This message (see above) appears when the TCP/IP Communications feature is not enabled in the control panel program.  To enable in Quickloader, go to the Digital Communications screen, Digital/Dialing Options tab and check the "TCP/IP...

What can cause an SLe-GSM TCP/IP "Fail to Communicate" keypad message?

Answer:
Ensure the "TCP/IP Communications" feature is enabled in the control panel programming.  This feature is located in the PCD-Windows Quickloader Digital Communications screen, Digital/Dialing Options tab. 

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