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How do I program a FireLink control panel Supervisory zone with the feature Supervisory Alarm Auto Reset using the FireLink Cloud programming portal (www.FireLinkPro.com)?

Answer:
When Supervisory Alarm Auto Reset is enabled, if a Supervisory zone is activated, the supervisory "SUPV" icon and keypad sounder automatically reset when the condition clears.  To program this feature in the FireLink Cloud programming portal...

Can I program my FireLink / GEMC fire alarm system to allow an HVAC system to be independently overridden and restarted after a fire alarm HVAC shutdown?

Answer:
Yes!  When a fire alarm activates, the Heating, Ventilation, and Air Conditioning (HVAC) system is generally required to be shut down to prevent the spread of smoke and fire.  After a fire alarm-triggered shutdown, the HVAC system does not...

How do I unlock a NAPCO Fire alarm keypad to allow for remote downloading?

Answer:
NFPA 72 and UL 864 prohibit remote downloading to a Fire Alarm Control Panel unless a qualified technician is physically at the control panel installation site.  To ensure a technician is on site, the Fire system keypad must first be unlocked...

How do I program a "Panel Relay Fire Trouble Relay" to monitor the status of the relays within my fire alarm panel?

Answer:
To program a "Panel Relay Fire Trouble Relay" to monitor the status of the relays within the fire alarm panel (terminals 10, 11, and 12) to trigger a trouble signal by a loss of power: 
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Is the Firewolf FW-2S smoke detector connection to a Fire control panel with the sounder base installed different when the sounder base is not installed?

Answer:
Yes.  The FW-2S 2-Wire Smoke Detectors can be used with UL Listed control panels without using the integral sounder, thus eliminating the need for using the FW-RM1 Reversing Module with NAPCO Gemini control panels or using the GEMC-SDW...

With Gemini C-Series (GEMC) and Firewolf systems, can an end user be programmed to be allowed to add or delete user codes through the keypad?

Answer:
No, it is not possible for a user to add or delete user codes through keypad programming.  The only similar user code function available is to update a known user code already programmed in system.

How do I update the FireLink or GEMC Firewolf control panel firmware using the FireLink Cloud?

Answer:
Models:  All FireLink, Firewolf* and GEMC* Fire Panels (FL-xxx, FLX2-xxx, GEMC-FW-xxx, GEMC-COMBOxxx)
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How do I set up a FWC-FSLC-SOM1-E Supervised Output Module in place of a NAC Extender with Gemini C-Series (GEMC) control panels (including Firewolf and FireLink panels)?

Answer:
To set up a FWC-FSLC-SOM1-E Supervised Output Module in place of a NAC Extender with GEMINI GEMC series control panels (including Firewolf and FireLink panels), you will need a fire-rated 24VDC power supply and, possibly, a sync module for the...

Why is the correct wireless device point number important when programming FireLink wireless devices through the cloud?

Answer:
When programming wireless devices through the cloud, be sure to select the correct starting character and point number or an error message will appear.  To program your wireless devices, proceed as follows:
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Is the FireLink / GEMC control panel Point ID reporting code "E300 area 00 Z1 A00" a Z1 trouble?

Answer:
Reporting code E300 area 00 Z1 A00 is a common FireLink or GEMC control panel Point ID reporting code that some central stations may mistakenly confuse with a Z1 trouble. 
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I have a fire alarm installation that contains multiple strobes that require synchronization. Does my NAPCO FireLink / GEMC control panel have a protocol that synchronizes System Sensor and Wheelock devices?

Answer:
Beginning with the 1996 edition of NFPA 72, fire alarm systems that contain more than two strobes in a room or space require synchronization. Since then, all manufactures have produced Horn/Strobes and Strobes that will Synchronize.
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How do I retrieve the SLC Status using the FireLink Cloud Web Portal or FireLink Mobile App?

Answer:
How to use the "Primary Status and Controls" tab in the FireLink cloud programming web portal (or the FireLink mobile app) to retrieve the status of the SLC Signaling Line Circuit module (the hardwired interface between the SLC devices and the...

How do I program FireLink SLC relays for elevator recall?

Answer:
Programming SLC Device Addresses and Adding Devices into the FireLink Cloud Programming: https://youtu.be/9PJjqwBg53A

Can I use the Fire Aux Relay for 24V Resettable Fire Power?

Answer:
To use the Fire Aux Relay for Resettable Fire Power:
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Can the onboard NAC and the GEMC-NAC7S Supervised NAC Extender be used to power magnetic door holders and other powered devices by providing constant external output power?

Answer:
Yes. To provide constant power for magnetic locks and other powered devices, you can program either the FireLink control panel NAC D integral output or you can program the NAC Extender GEMC-NAC7 PC board, as follows:
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NFPA 72 (2013) requires a 6-hour Test Timer be programmed in my Gemini C-Series (GEMC), Firewolf and FireLink control panels. How do I program a 6-hour Test Timer using PCD-Windows Quickloader software?

Answer:
Ever since the NFPA 72 (2013) was instituted, a 6-hour Test Timer may be required to be programmed in your Gemini C-Series (GEMC), Firewolf or FireLink control panel. Proceed as follows:
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With FireLink, GEMC and Firewolf control panels, what is an 'E97' trouble and how can I determine its cause?

Answer:
An E97 trouble is an SLC trouble that can be caused by many things. To determine the exact trouble condition, launch PCD-Windows Quickloader and examine the status of the system. In the Status / Control screen, open the SLC tab. The devices in...

I have an existing FireLink fire alarm control panel that was programmed using PCD-Windows Quickloader software. Can I upload the control panel programming settings into the FireLink Cloud Portal?

Answer:
No, however if you wish to program the control panel using the FireLink Cloud Portal (www.FireLinkPro.com), the FireLink control panel must be "new, out of the box" or must be reset back to its original factory default settings and then initially...

While programming my FACP, the AHJ does not require supervisory zones in trouble to be manually reset. How do I program my FireLink or my GEMC control panel for Supervisory Alarm Auto Reset?

Answer:
If a supervisory zone goes into trouble, the supervisory icon and keypad sounder will automatically reset when the trouble condition clears.

What are the steps necessary to program my FireLink fire alarm control panel (FACP) using the FireLink programming website? (https://FireLink.NapcoNOC2.com)

Answer:
This video provides an overview of the steps necessary to program your FireLink fire alarm control panel (FACP) using the FireLink programming website (https://FireLink.NapcoNOC2.com).
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How do I mount a GEMC-FW-SLC module inside the small FireLink enclosure?

Answer:
As detailed below, mount the GEMC-FW-SLC module to the HW1489 Battery Shelf with the hardware provided.
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How do I obtain 24VDC from my FireLink control panel?

Answer:
In the PCD-Windows Quickloader NAC/Output Assignment screen, NAC A or D must be programmed for Reverse Polarity. If the 24VDC needs to be Resetable, program NAC A or D for both Reverse Polarity and Fire Reset.

How many NAC (Notification Appliance Circuits) does the FireLink FL-32FACP control panel have?

Answer:
The FireLink FL-32FACP control panel is equipped with two (2) NAC circuits.
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How do I set up PCD-Windows Quickloader to program a FireLink control panel through the integrated StarLink communicator?

Answer:
Log into PCD-Windows Quickloader, click on File > Dealer Settings > StarLink Defaults tab. In the StarLink Authentication area, type your company's master StarLink Dealer ID and Password. Note: StarLink user accounts cannot be used.
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How can I ensure the default FireLink control panel program meets the latest UL and NFPA standards?

Answer:
To meet UL and NFPA standards (as of May 2020), the default FireLink control panel program currently included in PCD-Windows Quickloader V6.4.5 (in the Keypad Assignments screen, Keypad Features tab) includes the following two options that should be...

In PCD-Windows Quickloader, when I create a new account for a FireLink control panel, what control panel Type do I select?

Answer:
We recommend using the latest version of Quickloader (currently V6.4.5) (for versions 6.4.2 and prior, scroll down).
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What software do I use to make changes to the default program of a FireLink control panel?

Answer:
Use PCD-Windows Quickloader software, available for download at the NAPCO Technical Library (https://tech.napcosecurity.com/).
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I need more than two NAC circuits on my FireLink control panel. Can I use a model GEMC-NAC7L Supervised NAC Extender?

Answer:
Yes. Up to five (5) model GEMC-NAC7L Supervised NAC Extenders can be added to a FireLink control panel.

How do I complete the GEMC FireLink Standby Calculation Worksheet for a default "Out-of-the-Box" configuration?

Answer:
The NAPCO Technical Library Link described in this video: https://tech.napcosecurity.com/index.php/techlibrary/docdetails/brand_id/1/doc_id/2619

Can the FireLink FACP be expanded beyond its 8 conventional zones?

Answer:
Yes, the FireLink FACP can be expanded using any combination of zone expansion modules, SLC or wireless.

Do I need to perform any changes to the FireLink Fire Alarm Control Panel (FACP) default program?

Answer:
The FireLink FACP is shipped with a factory default program already set to report to your central station. In general, the additional steps are: Register the radio communicator, connect all field wiring, add resistors to all unused zones and NACs,...

How do I use PCD-Windows Quickloader to change the FireLink control panel default program?

Answer:
How to use PCD-Windows Quickloader to change the FireLink control panel default program.
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