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When the system is connected only through a switch and has no internet connection or router, certain screens—such as the update and configuration screens—may experience delays. This occurs because the system first attempts to reach the...
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After successfully integrating the NAPCO E-Access controller with a burglary alarm control panel (such as the Gemini GEM-P3200), the NAPCO E-Access controller can only disarm the burglary alarm. The NAPCO E-Access controller cannot arm the...
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Go into Settings > Device Settings and select Aux Output. Select which Aux Output you are using, and press Edit. Under mode, set it to single pulse mode and then provide the time you want the output to be abnormal. Press Save
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When a new card format is needed, it is suggested to create a new format by using the decoder and use that new format, in order to meet your card requirements. Do not edit one of the default card formats, as changing the default preloaded formats may...
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Make sure the Status LED is blinking on and off, indicating proper polling of your IP Network. If it’s not blinking on and off, power cycle the controller first. If it’s still not working, verify a proper Static IP address was...
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The following readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system:
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THREAT LEVEL is a feature of the E-Access system that allows you to temporarily modify or bypass the existing Schedules and Access Level privileges.
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THREAT LEVEL is a feature of the E-Access system that allows you to temporarily modify or bypass the existing Schedules and Access Level privileges.
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Yes, the easiest way to add users to an existing User list, is to use the Export and Import features located in SETTINGS.
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Yes, the easiest way to maintain your existing User list is to use the Export and Import features located in SETTINGS.
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After the RMC is licensed, you must go to SETTINGS and ensure the "CONNECT TO RMC" setting is set to ON, and the Network Status displays OK.
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No, the RMC feature must be purchased and must be added to the license. After it is licensed, you must go to SETTINGS and ensure the RMC is set to ON, and the Network Status displays OK.
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In NAPCO E-Access, the facility code is part of the badge format. If you have two 36-bit badges with different facility codes, you must enter two different 36-bit badge formats. The badge format includes the facility code.
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No. NAPCO E-Access strike relay numbers are fixed and cannot be changed.
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Once it is licensed, you must go to Settings > Network Settings > RMC and make sure the "CONNECT TO RMC" is set to ON, and the Network Status displays OK.
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NO, the RMC feature must be purchased and must be added to the license. Once it is licensed, you must go to SETTINGS and make sure the RMC is set to ON, and the Network Status displays OK.
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Unlike the Continental software where there is a facility code screen, in E-Access, the facility code is part of the badge format.
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NO - CAE/NAE strike relays numbers are fixed and can't be changed.
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When you create a shortcut for RMC, do not use the URL from the "Secure Link" in RMC. If you do use this URL, the port number will change, and the shortcut will no longer work. The proper way to create a shortcut for RMC is to go into RMC > Device...
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When you create a shortcut for RMC, do not use the URL from the "Secure Link" in RMC. If you do use this, the port number will change and the shortcut will not work anymore. The proper way to create a shortcut for RMC, is to go into...
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The NAPCO E-Access controllers support up to a 16 Gig SD-Card, formatted with FAT32.
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The Continental E-Access controllers support up to a 16 Gig SD-Card, formatted with FAT32.
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The maximum amount of users supported is 5 users for a Basic license, and 10 users for the Advanced license.
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The maximum amount of users is 25, for a Continental E-Access license.
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Note: The "Open Cesame" App is not posted under Napco Security Technologies yet.
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As of October, 2022, the Napco E-Access Mobile App is not available yet. Please check with the Napco Technical Support group, to find out if it's available yet.
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Upon logging in, the license screen will display. Click Edit and the MAC address should display, and the rest of the fields will be blank. If the controller is a Server, click the "Server Key" button. If it's going to be a Client, click the "Client...
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When configuring a badge in E-Access, you must apply an Access Level to the badge. On the screen where you apply the Access Level, the TYPE should display "INDIVIDUAL". If TYPE is configured for "Access Level Group", there is more chance of having a...
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To swap the license from the defective controller to a new controller, you must use the "Swap Key" function. This allows you to transfer the license key from one Controller or panel to another.
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The Napco E-Access Mobile App username and password is case sensitive. Please verify you type in the Username and Password with the correct case (Capital or lower case characters).
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Yes, you can configure an INPUT to unlock the door. First, go to settings and define your inputs under the device settings, next go to settings, Event Action, click on Event Action and create your action there.
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The license is available with 32 or more doors.
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Yes...Napco E-Access offers an Export utility and an Import Utility.
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Note: As of October 2022, the "Open Cesame" App is not posted under Napco Security Technologies yet.
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NO...Only Weigand Keypads are supported and they require a badge format in the E-Access software.
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NO...Only Weigand Keypads are supported and they require a badge format in the E-Access software.
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You need to make sure that if there are door contacts, that the person needs to complete the action and open the door. To avoid event, do not use door contacts.
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You need to create the keypad format under Card Formats, and assign it in the Doors screen.
The steps for Card and Pin starts with Pin first then card swipe.
Very Important - The reader and keypad need a badge format for each.
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Swipe the badge at a reader. In the event grid, click on the "Card Format Not Found Blue link". This will then bring you to the badge format screen to create the missing badge format.
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