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Is my narrow stile exit trim lock supplied with a tail piece or is it supplied separately?

Answer:
Different tailpieces are required depending on the exit device paired with the lock, therefore tailpieces are not included.  5 different tailpieces are available, all the same shape but of different lengths:
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It appears that the internal contact in my GEM-TRANS2 Window/Door Transmitter is not operating as intended. What should I do?

Answer:
If the internal contact in a GEM-TRANS2 is not operating as intended, perform the following:
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Does the keyfob OP/CL log display the most recent event history of openings and closings?

Answer:
Yes.  This log uses the last group of users depending on the control panel and the number of available users.  
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I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

Answer:
The AL-PCI is an interface cable that allows for high-speed communication between a PC running DL-Windows software and a compatible Trilogy Digital Lock or an AL-DTM Data Transfer Module.  Using the AL-PCI cable, the PC can upload or download...

Are the CAE/NAE strike relays configurable?

Answer:
NO- The CAE/NAE strike relay numbers are fixed, and can't be changed.

How many RMC licenses do I need per E-Access system?

Answer:
Each RMC system has one server and many clients. You need to purchase on RMC license for the one server to manage the whole E-Access system. 

I am using the 9SLE10KHARN Wire Harness and inputs to report fire alarms and fire troubles to the central station. How can I be sure that all fire troubles are reporting correctly?

Answer:
To ensure that fire troubles are reported to the central station, install Jumper 5 on the "X5" jumper block when using input 2 (IN2). Install Jumper 4 on the "X5" jumper block when using input 3 (IN3).

Can I export and view my Global Users using Microsoft Excel?

Answer:
Yes. You can export a .csv (Comma Separated Values) file to Excel. Click Tools > Export Global Users to .CSV. Select a file path destination as desired. Open the .csv file with Microsoft Excel (example shown in the image below).

What is the Video Thumb drive feature?

Answer:
If the NVR feature is enabled, the Thumb drive feature will record video from ONViF compatible cameras and store the video on a Thumb drive.  To connect to a ONVIF camera, you must use RTSP to connect and you must use Internet Explorer. 

Why is my AL-DTM Data Transfer Module taking so long to communicate with my lock?

Answer:
If you are experiencing slow AL-DTM Data Transfer Module speeds when communicating, it is likely that the wrong driver is installed, causing delays and sometimes termination of the communication link. The following steps provide a solution:
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Do I need the remote transmitter (infrared keyfob) to program the RR-PM1200 PowerMag Electromagnetic Lock?

Answer:
Yes, the remote transmitter is needed to program the RR-PM1200 magnetic lock. The RR-PM1200 magnetic lock must first be unlocked with a valid remote transmitter to allow entry into program mode. Note: If the remote transmitter (the infrared keyfob...

Are the StarLink Fire communicators UL 864 10th Edition approved?

Answer:
Yes, the StarLink Fire communicators are approved for the UL 864 Standard for Control Units and Accessories for Fire Alarm Systems, 10th Edition.

Why is my AL-DTM Data Transfer Module not allowing me to enter Door Select Mode?

Answer:
Door Select Mode is used to transfer programming and assign LockID numbers from DL-Windows (see OI382 for more information and full instructions).
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What is the signal range of the model RR-RECEIVER, Alarm Lock's Wireless General Purpose Remote Control Receiver?

Answer:
The signal range should be very reliable up to 50 feet. The signal may, for some users, be acceptable up to 100 feet, based upon environment and line-of-sight, but is not guaranteed to 100 feet.

Why is the lock ring on my Alarm Lock PG21 Series Pilfergard Door Alarm not threading correctly into the cylinder I have provided?

Answer:
The lock ring that secures our cylinder to the PG21 utilizes National Fine (UNF) threading as opposed to National Coarse (UNC) threading. The finer UNF threading allows for better load-carrying ability. Finer pitch threads are used mostly in...

How do I program a newly installed Trilogy lock using the AL-DTM-III?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a Trilogy lock using the AL-DTM-III.  This session is for a newly installed lock, in default mode.

How do I program a Trilogy lock using the AL-DTM (Data Transfer Module)?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a Trilogy lock using the AL-DTM (Data Transfer Module).

I have a "Cylinder Adapter Kit" to change the factory cylinder to a different cylinder in my Alarm Lock Exit Trim. How do I use this "Cylinder Adapter Kit"?

Answer:
This instructional video shows how to assemble the Alarm Lock Exit Trim Cylinder Adapter Kit.  This kit is used when changing the factory cylinder to a different cylinder (such as the Best Small Format IC or a Large Format Removable Core).

How do I install the Alarm Lock Model 707 Door Pull?

Answer:
See images below.  Mounting the external door pull for Models 250 / 260, 700 / 710 and 715 is relatively simple.  Packed inside the Model 707 Door Pull box is a mounting template (P3191).  Use this template for drilling the correct...

Can fluorescent light fixtures affect the operating range of my AL-REMOTE keyfob?

Answer:
The infrared (IR) receiver on the RR-PM1200 may be altered by fluorescent light fixtures (fixtures of the type often used in office buildings).  The light coming from fluorescent fixtures can mix with the light signal from the AL-REMOTE keyfob...

Will the cam supplied with the narrow stile units operate with the various supported cylinder models listed in our Alarm Lock Price Book?

Answer:
The special shaped cam supplied with all narrow stile models is not engineered to be transferable to unlike cylinders.  To accommodate this situation, Alarm Lock manufactures a selection of cams designed to fit popular cylinder brands. ...

What is Keypad Configuration Mode (also called Direct Address Programming) and how do I get into it to change the keypad address on my Gemini control panel?

Answer:
Keypad Configuration Mode is an extension of Dealer Program Mode wherein data is entered at the keypad by the individual address location.  Keypad Configuration Mode (also called Direct Address Programming) allows you to use a keypad to go...

Can the GEM-KEYF Key-Fob Transmitter arm and disarm multiple Areas?

Answer:
A single GEM-KEYF can only arm and disarm the Area for which it is programmed.  If your system contains multiple Areas, separate GEM-KEYF key-fobs can be programmed to control each Area.
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I have an Alarm Lock Exit Trim model prepped for a Sargent panic device, and I need a battery extension wire. Can I purchase an Exit Trim battery extension wire separately?

Answer:
Yes.  If you wish to purchase an Exit Trim battery extension wire, call Customer Service at 800-252-5625 and ask for part number W888, "Exit Trim Wire Extension Assy".
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What is the recommended technique for removing the CR2032 battery from the GEM-TRANSLP wireless transmitter?

Answer:
Remove the transmitter rear cover to access the battery holder.  Find the two gold-colored metal contacts on opposite sides of the CR2032 battery.  Using a small flat tool such as a 1/8" screwdriver, locate the space between the gold...

With the NAPCO Gemini window / door transmitters, when battery voltage drops below normal a low-battery report will be sent to the receiver. At what voltage will the low-battery report be sent?

Answer:
With the Gemini GEM-TRANS2 Window / Door Transmitter, GEM-RTRANS Recessed Window / Door Transmitter, GEM-TRANSLP Low Profile Window / Door Transmitter:
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What is a Model 44 Double-Door Holder and how does it work?

Answer:
The Model 44 is a fully mechanical device used with double-door installations that do not have a center mullion (a mullion is a slender vertical member that forms a division between two doors).  The Model 44 is mounted to the inactive door,...

My momentary button that opens my door using a magnetic lock stopped working. What could be the reason?

Answer:
Ensure the magnetic lock (maglock) is powered by disconnecting the momentary button wires and connecting them together.  If the magnetic lock releases the door, the momentary release button likely needs to be replaced.  
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Does the CA3000 support Texting (Sms messaging)?

Answer:
Yes...Most SMS providers are supported. Refer to the SMS (Texting) configuration guide in the Continental Document library.

Why am I unable to pair my RR-RECEIVER with the RR-1BUTTON Wireless Remote Release Button or the RR-4BKEYFOB Wireless Remote Release Keyfob?

Answer:
Wire the RR-RECEIVER to the locking device you wish to control using as required.  Perform the following steps precisely: 
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What is the part number for the battery pack used with the Networx DL6100 and PDL6100 door locks?

Answer:
The part number for the battery pack used with the Networx DL6100 and PDL6100 door locks is S6181.  

I have added a new Alarm Lock locking device to my system, but I am unable to communicate with it using my AL-DTM-III Data Transfer Module. The display on the AL-DTM-III reads, "PLUG IN AND ENTER CODE", but when I do, nothing happens. In addition, I verified that a DTM Download code was created. How can I communicate with this lock?

Answer:
When adding a new locking device to your existing system using an AL-DTM-III, be sure the AL-DTM-III is in "Door Select Mode" to allow communication.  To access "Door Select Mode", simply "default" (restore the AL-DTM-III to its original factory...

What is the pinout description for the PCI2000 Computer Interface Module?

Answer:
The PCI2000 Computer Interface Module provides the means for interconnecting your PC to a Napco control panel for local or remote uploading and downloading.  The PCI2000 is provided with a special custom 10-conductor computer cable (part #...

With Alarm Lock models DL4100 and DL4500, what happens if I program a manual or scheduled Passage Mode and someone presses the Privacy button or turns the dead bolt latch?

Answer:
If the lock is in Passage Mode and either the privacy button is pressed or the inside dead bolt latch is turned, the locked status will override Passage Mode until the inside lever or dead bolt is retracted, thus returning the lock to the previously...

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