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When restoring my DL-Windows database by importing a .bak file, why do I receive an error message?

Answer:
When restoring your DL-Windows database using any type of backup .bak file, this .bak file must reside in a certain folder when it is imported. If this .bak file is placed in any other location (Desktop, CD-Rom, etc.), DL-Windows will be unable to...

Earlier in the day I entered function 30 to unlock and relock the door, but now my pre-existing Scheduled Passage Mode did not execute. Why?

Answer:
Entering function 30 ("Manual Passage Mode") cancels all remaining Passage schedules for the day.  Although the lock will reset itself at midnight, restoring your Passage schedule, if you need to restore the Scheduled Passage Mode, simply reset...

How can the GGM (Great Grand Master Code) be reset?

Answer:
The GGM can only be reset by restoring the factory default settings in the lockset, thus removing all information from its memory.  Instructions for resetting the lockset memory are found in the Programming Guide.  An alternative to...

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