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Do I need to register a NAPCO Prima 'demo' unit?

Answer:
Yes, all Prima systems must be activated, including 'demo' units.  The Prima Super Panel must be activated on the www.NapcoComNet.com website to receive the latest firmware updates and to accept enrollments of sensors.  The Prima unit is...

Why do I receive Prima doorbell notifications but not my doorbell video feed?

Answer:
If your doorbell was successfully added to your Prima system and are receiving notifications but not video feed, ensure you have a Prima service plan that includes video, as follows: 
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For NAPCO Prima app access, how do I set up a Prima 'Master' user?

Answer:
When creating a Prima account, set up the Master user for app access.
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How do I register my Prima Super Panel at the ComNet website?

Answer:
1. Register the Prima control panel at www.NapcoComNet.com. Note that dealers that are new to NAPCO remote services must register at ComNet; the approval confirmation can take up to 24 hours.
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