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I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

Answer:
The AL-PCI is an interface cable that allows for high-speed communication between a PC running DL-Windows software and a compatible Trilogy Digital Lock or an AL-DTM Data Transfer Module. Using the AL-PCI cable, the PC can upload or download...

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When I connect the AL-DTM-III and AL-PRE simultaneously and run the "Comport Setup Test", a "Loop back passed" message is returned for COM3 and COM4, but when I try to communicate with these devices, a "Com Error" is returned. Can I communicate with both devices at once?

Answer:
Although in DL-Windows you may get a "Loop Back Passed" message for more than one COM port, DL-Windows only supports communication with one device at a time.

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How can I use the AL-DTM to send existing data to a new lock or to a previously used lock that was subsequently restored to its original factory settings?

Answer:
Take note of the "Lock ID" in the DL-Windows DTM Screen. The AL-DTM MUST first be in "Door Select Mode" to assign the Lock ID. If unable to select "Door Select Mode", the AL-DTM must be configured to work in "Door Select Mode". For...

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When a Networx Gateway cannot be discovered, what steps should be taken to resolve this?

Answer:
When an Alarm Lock Networx Gateway cannot be discovered by DL-Windows, either during initial set-up or after defaulting any Gateway, the solution is to verify that DHCP is enabled, as follows:
...

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I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

When I connect the AL-DTM-III and AL-PRE simultaneously and run the "Comport Setup Test", a "Loop back passed" message is returned for COM3 and COM4, but when I try to communicate with these devices, a "Com Error" is returned. Can I communicate with both devices at once?

How can I use the AL-DTM to send existing data to a new lock or to a previously used lock that was subsequently restored to its original factory settings?

When a Networx Gateway cannot be discovered, what steps should be taken to resolve this?

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Filter By Brand

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FAQs

Accessories

I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

When I connect the AL-DTM-III and AL-PRE simultaneously and run the "Comport Setup Test", a "Loop back passed" message is returned for COM3 and COM4, but when I try to communicate with these devices, a "Com Error" is returned. Can I communicate with both devices at once?

How can I use the AL-DTM to send existing data to a new lock or to a previously used lock that was subsequently restored to its original factory settings?

When a Networx Gateway cannot be discovered, what steps should be taken to resolve this?

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