Filter By Brand

FAQs By Category

Search FAQs

Search FAQs

Results Per Page | Showing 1-4 of 4 Results | 1

I lost my current GGM password. Is there any way to access this password without having to default the lock and completely reprogram?

Answer:
Yes, there are different ways to acquire password data.  The easiest (and most accessible) is to open your 'default.xml' file in Microsoft Excel (the solution that follows requires that Microsoft Excel be installed on your PC).
...

Why is my Biometric Reader not functioning?

Answer:
Most issues with the Biometric Reader can be linked to drivers and/or software.  Marks software has been issued to support two different Bio-Reader models:  The Virdi FOH01 and Virdi FOH02.  The Marks software installs the necessary...

How can I ensure the accuracy and reliability of the Marks audit trail retrieval process?

Answer:
The Marks USB flash drive (part # E6201) contains a folder named DOWNLOAD located in the root directory.  This folder remains empty until the IDAT is used to retrieve an audit trail from any IDAT-supported Marks IQ lock.  The IDAT creates a...

Can I set up my proximity lock to use a PIN only and no proximity card or proximity fob?

Answer:
Yes. In a system with proximity locks, any user that does not have a proximity card assigned to them will use their PIN number in place of the proximity card or fob to gain access.

40 Results Per Page | Showing 1-4 of 4 Results | 1