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Can I have two badging stations on one CA3K or CA4k system?

Answer:
Yes, you would have to purchase two sets of EPI licenses (one set for each badging station).   

What operating systems is EPI Badging (EPI Builder) supported on while using CA3000 and CA4K?

Answer:
The version of EPI Builder in the CardAccess 3000 is version 6.3.x. This version of EPI is in the CardAccess 3000 V2.11.x and earlier. This version is not supported on Windows 8.1 Pro, Windows 10 Pro and Server 2012. This version of EPI...

If I purchased the EPI Canon license, where can I download the EPI Canon plug-in software from?

Answer:
The EPI Canon Plug-In can be downloaded from the EPI (Imageware Systems) website at the following link:   https://iwsinc.com/about/support/epi_builder/            

On CA3000, what are the special configurations needed for EPI on a 64 bit computer?

Answer:
NOTE: EPI is not supported on Windows 8.1 Pro or Server 2012. If the CardAccess 3000 host computer is one of these operating systems, you should install EPI on a Windows 7 CardAccess 3000 Workstation.
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What are the steps to move EPI Builder Licenses from one computer to another?

Answer:
VERY IMPORTANT - To execute any of the EPI Builder utilities (ex. Revoke, Activate...), YOU MUST RIGHT CLICK the utility and select "RUN AS ADMINISTRATOR".
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On CA3000, why am I getting an error while starting the EPI Badging 3000 after a CardAccess 3000 upgrade?

Answer:
NOTE: EPI in the CardAccess 3000 is not supported on a Windows 8.1 or Server 2012 computer. If the CardAccess 3000 host is one of these operating systems, it is recommended to install EPI Badging on a Windows 7 CardAccess 3000 workstation.
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On CA3000, why are my EPI templates not displaying in Personnel when I try to select one?

Answer:
If you successfully Designed, Saved and Imported the template, it should display in Personnel under the "Photo" tab.
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What can cause errors while licensing the EPI runtime and EPI Designer licenses?

Answer:
Note: If the EPI licenses were previously used on another computer, the licenses must be revoked on the original computer and re-activated on the new computer. 
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Where do I enable EPI Badging in the CardAccess 3000 or CA4K software?

Answer:
1) For CardAccess 3000, you must select "Badging3000" under "System>System Settings>Video Badging".
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Who do I call if I'm having a problem activating my Imageware EPI Badging licenses or I need licenses reset, while moving to a new computer?

Answer:
Unfortunately, you are unable to call EPI support anymore. You must fill out the EPI online support request form for license resets and license activation issues. After submitting the form, the EPI technical support team will call you. The support...

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