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With my SLE-MAX2 Fire communicator, how do I enable "Super Dual" supervised dual path, dual carrier reporting?

Answer:
1.  Register the SLE-MAX2 series Fire communicator at the ComNet website (www.NapcoComNet.com) and select a Super Dual plan.
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I maintain several StarLink communicators, and they all send basic notifications. To avoid confusion, can I give each communicator a name?

Answer:
With the StarLink SLE-LTEV/A Universal Alarm Communicator or any StarLink communicator with basic text / email notifications, you cannot rename the system like the StarLink Connect communicators that use an interactive application.
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Why is my StarLink communicator sending a CID 356 and restore (or YC followed by YK trouble code) to my central station?

Answer:
If your StarLink communicator is sending a CID 356 and restore (or YC followed by YK trouble code) to your central station, your communicator is not polling within the predetermined poll fail time. This trouble often happens when a StarLink...

How do I configure my StarLink fire communicator to send text and email notifications?

Answer:
Note: Notifications are not a substitute for central station monitoring.
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Can I use only a cellular communication path with a Dual Path StarLink Fire communicator?

Answer:
Yes, when activating your Dual Path StarLink Fire communicator on the ComNet website, although it is a 'dual path' communicator, you can select a 'sole path' price plan.
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Can a Dual Path StarLink Fire communicator model SLE-LTEVI be programmed to use cellular data only?

Answer:
Yes! You have the option to select a standard Sole Path price plan, or a Dual Path price plan when activating your Dual Path StarLink Fire communicator. Select your price plan in the NAPCO ComNet website (www.NapcoComNet.com).

Can we take over (transfer) a StarLink communicator if the previous alarm company is out of business or the customer switches security alarm companies?

Answer:
The only way to transfer a StarLink communicator from one company to another is to perform a device transfer procedure in direct coordination with the NAPCO ComNet department. The previous company wishing to hand-off (release) the device must place a...

How do I change the StarLink customer contact information listed within the NAPCO NOC Website?

Answer:
When you first register the StarLink communicator and enter the customer's information, you must log into www.NapcoComNet.com.
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How do I ensure my StarLink Commercial Fire and/or Commercial Burglary radio is properly supervised when reporting to a Sur-Gard IP receiver at a central station?

Answer:
When a StarLink Commercial Fire and Commercial Burglary radio is reporting to a Sur-Gard IP receiver at a central station, the Sur-Gard receiver (not the NOC) supervises the radio for failures. Pings from the radio are passed through the NOC...

How do I program the StarLink Connect radio for the control panel manufacturer (Napco, Honeywell or DSC) to which it is connected?

Answer:
After registering the radio at the website www.NapcoCOMnet.com, you must log into the Radio Management Center at www.NapcoNOC.com. Click the StarLink Connect tab, then click Panel Configuration. Select the control panel...

How do I set the StarLink Connect radio for the control panel manufacturer (NAPCO, HONEYWELL or DSC) ?

Answer:
1.   After registering the radio on www.NapcoComNet.com, you must log into the Radio Management Center at www.NapcoNOC.com, click the StarLink Connect tab, then click Panel Configuration.
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Does the NAPCO StarLink NOC (www.NapcoNOC.com/) support arming and disarming through the Gemini control panel serial port connection?

Answer:
Yes, the NAPCO StarLink NOC supports arming and disarming through the same cable used for downloading (SLE-DLCBL download cable).  Connecting a StarLink radio to a Gemini control panel serial port means there is no longer a need to program and...

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