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What are the basic configuration settings of the NL-MOD-UL?

Answer:
1.   Registration at www.NapcoComNet.com – N/A
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I want to verify that a version 30R9 prom chip is installed in a GEM-P816, GEM-P1632 or GEM-P1664 control panel. When open PCD-Windows Quickloader and click Help > About Current Account, what will Quickloader display?

Answer:
For GEM-P816, GEM-P1632 or GEM-P1664 control panels with version 30R9 prom chips, open PCD-Windows Quickloader and click Help > About Current Account.  The "Panel Software Version" screen displays the control panel model plus "30N".  For...

Can PCD-Windows Quickloader provide a list of reports that detail the various control panel programming and configuration settings within an account?

Answer:
Yes.  To view a list of reports, open the selected Quickloader account and click File > Print Area.  In the Print Area window that opens (see example, below), a printable list of available reports for the selected account appears. ...

Is there a wiring diagram to show me how to wire a StarLink Fire Radio to the DACT of an Fire Alarm Control Panel (FACP), with the FACP to Radio wiring protected in conduit? Also, can I mount the StarLink radio to an electrical gang box?

Answer:
Yes, click here to access a printable wiring diagram and a summary of NOC programming steps.  Also, the SLE radio rear enclosure includes mounting holes to specifically accommodate single-, double- and triple-gang electrical boxes. ...

What can cause the Web Client to display the menus incorrectly while using Internet Explorer?

Answer:
If the CA3000 Web Client menus are displaying incorrectly, you must configure "compatibility Mode" in Internet Explorer. Go To "Tools>Compatibility View Settings" and add the URL to the Web Client.

Is the NAPCO StarLink NOC capable of forwarding IP alarm format signals that are compatible with existing Sur-Gard central station receivers?

Answer:
Yes, IP reporting from the NOC to any Central Station equipped with a Sur-Gard receiver is supported.  This IP reporting feature may be used with all NAPCO StarLink SLE-GSM, SLE-GSM-3/4G and SLE-CDMA radios, regardless of the firmware version....

Does the NAPCO StarLink NOC (www.NapcoNOC.com/) support arming and disarming through the Gemini control panel serial port connection?

Answer:
Yes, the NAPCO StarLink NOC supports arming and disarming through the same cable used for downloading (SLE-DLCBL download cable).  Connecting a StarLink radio to a Gemini control panel serial port means there is no longer a need to program and...

I have an Alarm Lock Exit Trim model prepped for a Sargent panic device, and I need a battery extension wire. Can I purchase an Exit Trim battery extension wire separately?

Answer:
Yes.  If you wish to purchase an Exit Trim battery extension wire, call Customer Service at 800-252-5625 and ask for part number W888, "Exit Trim Wire Extension Assy".
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When I run DL-Windows 4.1.96 in Microsoft Windows 8 (and/or 8.1), it appears that all of my DL-Windows Accounts and Lock Profiles are "lost", as my screen only displays a "green arrow" where my Account list should be. Yet all of my Users in the Global User Screen are still listed. What should I do?

Answer:

The solution is to upgrade to DL-Windows 5.2.3.  Click here to download OI382 and carefully review the section "DL-Windows Software Installation" on page 11.  After the installation is complete, run the Upgrade/Import Utility as...

I configured the StarLink SLE Fire Radio Input 2 and/or Input 3 as a Supervised Fire Alarm and/or Trouble. Yet every day at the same time the central station informs me of an E373 Zone 992 and/or 993 trouble. When I installed the supplied 10k resistors, I received a restore on these zones. Why do these zones report the same trouble every day?

Answer:
When Input 2 and/or Input 3 are programmed for Supervision, you must install the 9SLE10KHARN harness and wire accordingly (this harness is installed with two 10k resistors, one in series, the other in parallel; see image at right).
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What happens to the operation of my Z-Wave 3-Way light switches should my IBR-ZREMOTE should fail?

Answer:
Z-Wave 3-Way light switches, consisting of one master and one slave switch, are learned into the IBR-ZREMOTE just like all other Z-Wave devices.  After the devices are learned, each device not only captures and disseminates its own network data,...

In my iSeeVideo account, when I click WiFi Analytics, what does the message "NO WIRELESS DEVICES HAVE BEEN DETECTED" mean?

Answer:
Your ISEE-WAP Wireless Access Point is running older firmware that does not support the WiFi Analytics feature.  We recommend you replace your older ISEE-WAP unit with a newer one (running firmware version 1.00.13R05 or later).

Why is my Biometric Reader not functioning?

Answer:
Most issues with the Biometric Reader can be linked to drivers and/or software.  Marks software has been issued to support two different Bio-Reader models:  The Virdi FOH01 and Virdi FOH02.  The Marks software installs the necessary...

Every day at the same time, my central station receives a trouble signal on Zone 992 and / or Zones 993, yet my Fire Alarm Control Panel (FACP) always displays a "normal" condition. What is generating the trouble signal?

Answer:
Input 2 and Input 3 on the Commercial series StarLink SLE radios are supervised; therefore the two supplied 10K EOLR must be installed.  If either Input is open, the radio will send a trouble signal to the central station every 24 hours until...

Can I use one GEMC-RECV Wireless Receiver for both GEMC Burglary and Fire systems?

Answer:
Yes, but be aware that you must connect the GEMC-RECV Wireless Receiver to the Fire bus for both GEMC Burglary and GEMC Fire installations.  

What does the narrow stile 1225 or 1325 series "thumb-turn" look like? What are its measurements?

Answer:
As shown in the images below, the Alarm Lock narrow stile "thumb-turn" is tapered, therefore the length and width described below were measured at the "base", i.e. nearest the face of the lock. 
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What are the basic NOC programming steps (http://NapcoNOC.com) when using the StarLink Fire Radio to report alarm and trouble events triggered by the relays of a Fire Alarm Control Panel (FACP)?

Answer:
The following functions must be programmed at the NAPCO NOC website at http://NapcoNOC.com.  Be sure all items in the following checklist are performed:
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What are the basic NOC programming steps (http://NapcoNOC.com) when connecting a StarLink Fire Radio to the DACT of an FACP, using dial capture mode reporting?

Answer:
Check the installation and programming instructions for wiring and other programming options.  Be sure all items in the following checklist are performed:
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I've been using the NAPCO "My Home StarLink" mobile app to remotely arm and disarm my security system through the Serial Port of my StarLink SLE series radio. The StarLink radio is wired to my alarm control panel Serial Port. Why am I now unable to remotely arm and disarm my alarm system?

Answer:
The "Remote Arm" feature not only simplifies arming and disarming for your customer, but also has the added benefit of freeing up an extra control panel zone to allow it to be used for other purposes, and also greatly simplifies control panel...

I am configuring my StarLink account to report via TCP/IP to a Sur-Gard receiver. At the StarLink Radio Management Center (NOC) website (www.NapcoNoc.com), the General tab includes the ability to set a "Debounce Time". What is a Debounce Time? Is a Debounce Time required, and if so, what should it be?

Answer:
With StarLink IP-based reporting, the Debounce Time is a check-in duration (or "heartbeat") used to verify the radio communication link between the NOC and the Sur-Gard receiver.  If the time specified in the Debounce Time field is exceeded...

Do I need to install new keypads if I upgrade my control panel EPROM to support iBridge?

Answer:
No, it is not required to install new keypads if upgrading the control panel EPROM, as the older keypads will function correctly for routine arming and disarming.  However, some older keypads will not allow for keypad programming (Direct Address...

Why is my new Accelaterm (CICP2800) not functioning properly?

Answer:
MOST COMMON ISSUE: Unlike other Continental Controllers, the Accelaterm (CICP2800) does not automatically initiate a firmware download when powered up for the first time. You MUST manually force a firmware download.
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What is the recommended technique for removing the CR2032 battery from the GEM-TRANSLP wireless transmitter?

Answer:
Remove the transmitter rear cover to access the battery holder.  Find the two gold-colored metal contacts on opposite sides of the CR2032 battery.  Using a small flat tool such as a 1/8" screwdriver, locate the space between the gold...

How do I upload or connect to a Gemini GEM-P3200, GEM-P9600 or GEM-X255 control panel using PCD-Manager software?

Answer:
To upload or connect to a Gemini GEM-P3200, GEM-P9600 or GEM-X255 control panel with PCD-Manager software, you must first program the "Master Security Code" into the PCD-Manager's control panel account.  To maintain the security of the control...

What communications device should I be using for the CardAccess 3000 and CA4K Napco Integration?

Answer:
Until the release of CardAccess 3000 V2.9.88, the only communications option for the Napco Integration was the utilization of an NL-MOD. The NL-MOD provided communications between the CardAccess 3000 software and the Napco...

Why does the warning "Invalid Username or Password" appear when I try to log in using the "iSeeVideo" mobile app, but I can log in successfully (with no warnings) when I use my PC at www.videoalert.net?

Answer:
Ensure there are no unnecessary spaces when typing the User ID.  Unnecessary spaces in the User ID or Password will cause the log-in attempt to fail, triggering an "Invalid Username or Password" response by the app.

Can I program a GEM-P801 control panel to disable the chime for an Entry/Exit Zone without disabling all chimes for all zones?

Answer:
Yes; for the zone you wish to have the chime disabled, program the zone as an Exit/Entry Zone and also as an Exit/Entry Follower Zone.
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I am using the PCD-Manager software to add, delete and modify access cards for the GEM-Access system. Can the PCD-Manager software be used to manually lock and unlock the doors?

Answer:
No, the PCD-Manager software cannot be used to manually control doors.  However, it can be used to change a free access schedule time if the doors have been already set for one.

With the NAPCO Gemini window / door transmitters, when battery voltage drops below normal a low-battery report will be sent to the receiver. At what voltage will the low-battery report be sent?

Answer:
With the Gemini GEM-TRANS2 Window / Door Transmitter, GEM-RTRANS Recessed Window / Door Transmitter, GEM-TRANSLP Low Profile Window / Door Transmitter:
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How does the DL1225, DL1325 and PDL1325 fit both the Adams Rite 4070 series short-throw deadbolt ("Projection Style") and the Adams Rite MS1850 laminated deadbolt ("Pivot Mechanism")?

Answer:
The Alarm Lock DL1225, DL1325 and PDL1325 models are all supplied with two separate style cams included in the kit (shown in photo below).  The larger cam operates the Adams Rite 4070 deadbolt and the smaller cam operates the Adams Rite MS1850...

How do I pair a wireless remote release button to the NETWORXPANEL?

Answer:
Whether the NETWORXPANEL is wired with one or two keypads or is configured for a single door or for "Two Door Mode", the pairing of a wireless remote release button to the NETWORXPANEL is the same.  If the NETWORXPANEL is wired with two keypads,...

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