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How do I set up my GEMC control panel for "elevator recall" using the GEMC-F8ZCPIM module and the RM3008 relay?

Answer:
The following details the generic control panel configuration settings required when installing an Elevator Recall system. Control panel features and programming may vary depending on applicable local codes and when integrated with other fire...

I am unable to see my iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD using the NL-MODCONFIG software (v3.0.3.0 or later). What can I do?

Answer:
If you are unable to search for and find your iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD module(s) using the NL-MODCONFIG software (version 3.0.3.0 or later), perform the following:
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How many Access Groups per Badgeholder are supported in CA4K on panels and wireless locks?

Answer:
CardAccess 3000 V2.3.16 and earlier - Supports up to 2 Access Groups per Badgeholder for panels and 6 for locks.
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How do I configure Reader 2 in a Networx Panel?

Answer:
The Trilogy Networx Panel is a 1 Door (2 Reader) wireless controller. If both readers are used, they must be set up as IN/OUT readers (One on each side of the same door).
...

How do I program a Group such that they are disallowed access unless the Burglary system is disarmed?

Answer:
In PCD-Windows Quickloader software, open the User Assignment screen, User/Access Groups tab (shown below).  For that Group program the AL (Alarm Level) for "1" and program the Code Type for "none".

How do I verify my control panel firmware version for models GEM-P3200, GEM-P9600 and GEM-X255 (for panels with firmware V70 and above)?

Answer:
The Gemini GEM-P3200, GEM-P9600 and GEM-X255 control panels running firmware version V70 and above have a prom chip that can be flashed for firmware upgrades (instead of a chip change).  The existing control panel version can be verified by...

How do I program a Group such that they are allowed access but must disarm the Burglary system with a User Code?

Answer:
In PCD-Windows Quickloader software, open the User Assignment screen, User/Access Groups tab (shown below).  For that Group program the AL (Alarm Level) for "2" and program the Code Type for "none".

What is the input number for the Tamper switch?

Answer:
The input number for the tamper switch is input # 81. This must be configured under Configuration>Inputs to monitor the tamper switch.

What can cause schedule changes and holidays not to work properly on my panels?

Answer:
Under System>System Settings, there is a setting called "Use Host For Global Midnight". This must be checked.
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How do I program elevators in the CardAccess 3000 software?

Answer:
Refer to the following document:   http://tech.napcosecurity.com/index.php/techlibrary/downloadfile/id/272/embed/iframe    

How do you configure a Lockdown using the CardAccess 3000?

Answer:
Configuring a lock down in the CardAccess 3000 software is done using the following features:
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Why is the Continental Controller beeping when I connect up a keypad or reader?

Answer:
If there is too much power being drawn on the +12volts or +5volts, the Continental Controller will beep. If this occurs, remove the keypad or reader immediately.

What can cause a Salient Client not to connect to the Salient server?

Answer:
The username(s) must be set up on the Salient Client that match the username(s) on the Salient Server.

Why are my inputs not working on a 4 Door Turbo Superterm or 4 Door Superterm?

Answer:
Inputs on a 4 Door Turbo Superterm and a 4 Door Superterm map identical to a Smarterm. Using the wrong input numbers is a very common error that users make. For instance, the auxialary inputs on the top left of the board are...

What are the Virtual Input numbers for all the Continental Panels?

Answer:
Below is the link to the Virtual Inputs document:   http://tech.napcosecurity.com/index.php/techlibrary/downloadfile/id/1285/embed/iframe              

For the mortise T3 lock models DL3500, PDL3500, DL4500 and PDL4500, can I purchase a battery pack that allows for replaceable batteries?

Answer:
Yes, but be aware that replaceable battery pack part number "9ETBATCASE" is designed to fit newer models, and thus may not fit inside older lock housings.  Therefore, the non-replaceable battery pack can be used, (part number S6065).

My 4100 / 4500 series lock "Residency / Privacy" functions are operating in reverse (entering Residency Mode or Privacy Mode when the bolt is retracted instead of extended, and vice versa). I think I installed the "deadbolt position monitor" incorrectly. How can I fix this?

Answer:
A "deadbolt position monitor", shown in the image below, monitors the position of the deadbolt, i.e. either extended or retracted.  Its general purpose, when the lock is programmed correctly, is to place the lock into or out of Residency Mode or...

How do you use an outside rim cylinder (with finger pull) for exterior access with Alarm Lock Models 250 / 260 / 700 / 710?

Answer:
For outside access using a rim cylinder and Finger Pull with the Model 250 / 260 / 700 / 710 exit locks, you may notice the door will not open easily if forced.  This is intentional due to the "dead latch" design feature of these units....

How does one test a FWC-FSLC-HEAT detector?

Answer:
Turn on a blow dryer to its highest "heat" setting and hold 12 inches from the top side inlets of the FWC-FSLC-HEAT detector.  Maintain the hot air flow into the inlets until the lights turn red and unit goes into alarm.  Turn off the...

Which Gemini control panels require the programming keypad to be designated as "keypad #1"?

Answer:
For control panels GEM-P816, GEM-P1632 and GEM-P1664 firmware version 30 or higher, any keypad in the system can be used for keypad programming.  For older control panel versions below V30, the programming keypad must be designated as "keypad...

The control panel is physically inaccessible. How can I enter Keypad Configuration Mode without touching the control panel Configuration jumper?

Answer:
Disconnect the yellow and green wires from the keypad.  Wait for the keypad to display "Out of System", thus indicating the system has entered Keypad Configuration Mode.

What is the part number of the DL5300 Remote Release wires?

Answer:
The part number of the DL5300 Remote Release wires is 9CN238DBLSIDED.

With the Alarm Lock model DL3500 DB, when I throw the deadbolt to lock the door, why does a User Code then allow the unlocking of the deadbolt?

Answer:
The deadbolt is not intended to prevent entry by locking out a valid and enabled User Code entered at the keypad.  All valid and enabled User Codes will provide entry regardless of the position of the deadbolt.  The deadbolt is provided to...

My momentary button that opens my door using a magnetic lock stopped working. What could be the reason?

Answer:
Ensure the magnetic lock (maglock) is powered by disconnecting the momentary button wires and connecting them together.  If the magnetic lock releases the door, the momentary release button likely needs to be replaced.  
...

I created a User in the Global Users screen and assigned them to multiple locks within an Account. Why is the User No. in the Lock Data screen different for each lock?

Answer:
The DL-Windows software will always correctly maintain all data entered.  When a User is added to a lock, the User No. assigned in the Lock Data screen depends on the next available "slot" (User No.) in the lock.
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What is the "Double Tap" feature for Wireless Locks with prox readers and Continental Controllers?

Answer:
The "Double Tap" feature works identical for Wireless Locks with Prox readers and Continental Controllers with the latest firmware as of V2.11.84 and all versions of the CA4K software. For this function to work, you must select "Double read holds...

What Import utilities are available in the CardAccess 3000?

Answer:
There are a few different import utilities available in the CardAccess 3000. They are listed below with a brief description:
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How do I configure Supervised Inputs?

Answer:
Refer to the Continental Controller Service Manuals.
...

Should a charged battery power up a panel?

Answer:
On some panels, a charged battery will not power up a panel that was not previously connected to AC. It requires the panel be connected to AC and then lose the AC. At that point, the battery will kick in immediately.

Does the Super Two support PIV formats?

Answer:
Yes, but the feature must be turned on in the software license/security key. This is unlike the other controllers.

Which locking devices will the DL1200ET, DL1300ET and PDL1300ET work with?

Answer:
The DL1200ET, DL1300ET and PDL1300ET will work with the Arrow S1200/1250, DCI 1200/1300, Von Duprin 22, Corbin ED8200 and the DORMA 5300 panic bar.  Also works with the Von Duprin 33 series, but with the model 33A only right hand reverse (RHR)...

What is the part number for a DL2700 Lock Body assembly?

Answer:
The part number for the DL2700 Lock Body assembly is S6045. 
...

What is the mortise cylinder length in the DL3500?

Answer:
The length of the mortise cylinder in the DL3500 is 1-3/8".

If I program User Codes into the DL3000, DL1300, DL3500 or DL4500 lock using DL-Windows, can I later delete them using the lock keypad?

Answer:
Yes. When using the keypad to delete the User Code, be sure to use the number assigned to the user in the Lock Data screen. As shown in the example image below, use the number in the "User No" column (for example, the "12" circled in red). Do not use...

In general, may I run the GEMC Burglary keypad bus wiring, GEMC Fire keypad bus wiring, GEMC-BSLC wiring and GEMC-FSLC wiring all within the same conduit?

Answer:
The Burglary bus wiring and Fire bus wiring can share the same conduit without adverse effects.  Crosstalk (electromagnetic interference from an adjacent wire) is not an issue, as only one bus is polled at a time.
...

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