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Can I use one GEMC-RECV Wireless Receiver for both GEMC Burglary and Fire systems?

Answer:
Yes, but be aware that you must connect the GEMC-RECV Wireless Receiver to the Fire bus for both GEMC Burglary and GEMC Fire installations.  

What does the narrow stile 1225 or 1325 series "thumb-turn" look like? What are its measurements?

Answer:
As shown in the images below, the Alarm Lock narrow stile "thumb-turn" is tapered, therefore the length and width described below were measured at the "base", i.e. nearest the face of the lock. 
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What are the basic NOC programming steps (http://NapcoNOC.com) when using the StarLink Fire Radio to report alarm and trouble events triggered by the relays of a Fire Alarm Control Panel (FACP)?

Answer:
The following functions must be programmed at the NAPCO NOC website at http://NapcoNOC.com.  Be sure all items in the following checklist are performed:
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What are the basic NOC programming steps (http://NapcoNOC.com) when connecting a StarLink Fire Radio to the DACT of an FACP, using dial capture mode reporting?

Answer:
Check the installation and programming instructions for wiring and other programming options.  Be sure all items in the following checklist are performed:
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I've been using the NAPCO "My Home StarLink" mobile app to remotely arm and disarm my security system through the Serial Port of my StarLink SLE series radio. The StarLink radio is wired to my alarm control panel Serial Port. Why am I now unable to remotely arm and disarm my alarm system?

Answer:
The "Remote Arm" feature not only simplifies arming and disarming for your customer, but also has the added benefit of freeing up an extra control panel zone to allow it to be used for other purposes, and also greatly simplifies control panel...

I am configuring my StarLink account to report via TCP/IP to a Sur-Gard receiver. At the StarLink Radio Management Center (NOC) website (www.NapcoNoc.com), the General tab includes the ability to set a "Debounce Time". What is a Debounce Time? Is a Debounce Time required, and if so, what should it be?

Answer:
With StarLink IP-based reporting, the Debounce Time is a check-in duration (or "heartbeat") used to verify the radio communication link between the NOC and the Sur-Gard receiver.  If the time specified in the Debounce Time field is exceeded...

Do I need to install new keypads if I upgrade my control panel EPROM to support iBridge?

Answer:
No, it is not required to install new keypads if upgrading the control panel EPROM, as the older keypads will function correctly for routine arming and disarming.  However, some older keypads will not allow for keypad programming (Direct Address...

Why is my new Accelaterm (CICP2800) not functioning properly?

Answer:
MOST COMMON ISSUE: Unlike other Continental Controllers, the Accelaterm (CICP2800) does not automatically initiate a firmware download when powered up for the first time. You MUST manually force a firmware download.
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What is the recommended technique for removing the CR2032 battery from the GEM-TRANSLP wireless transmitter?

Answer:
Remove the transmitter rear cover to access the battery holder.  Find the two gold-colored metal contacts on opposite sides of the CR2032 battery.  Using a small flat tool such as a 1/8" screwdriver, locate the space between the gold...

How do I upload or connect to a Gemini GEM-P3200, GEM-P9600 or GEM-X255 control panel using PCD-Manager software?

Answer:
To upload or connect to a Gemini GEM-P3200, GEM-P9600 or GEM-X255 control panel with PCD-Manager software, you must first program the "Master Security Code" into the PCD-Manager's control panel account.  To maintain the security of the control...

What communications device should I be using for the CardAccess 3000 and CA4K Napco Integration?

Answer:
Until the release of CardAccess 3000 V2.9.88, the only communications option for the Napco Integration was the utilization of an NL-MOD. The NL-MOD provided communications between the CardAccess 3000 software and the Napco...

Why does the warning "Invalid Username or Password" appear when I try to log in using the "iSeeVideo" mobile app, but I can log in successfully (with no warnings) when I use my PC at www.videoalert.net?

Answer:
Ensure there are no unnecessary spaces when typing the User ID.  Unnecessary spaces in the User ID or Password will cause the log-in attempt to fail, triggering an "Invalid Username or Password" response by the app.

Can I program a GEM-P801 control panel to disable the chime for an Entry/Exit Zone without disabling all chimes for all zones?

Answer:
Yes; for the zone you wish to have the chime disabled, program the zone as an Exit/Entry Zone and also as an Exit/Entry Follower Zone.
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I am using the PCD-Manager software to add, delete and modify access cards for the GEM-Access system. Can the PCD-Manager software be used to manually lock and unlock the doors?

Answer:
No, the PCD-Manager software cannot be used to manually control doors.  However, it can be used to change a free access schedule time if the doors have been already set for one.

With the NAPCO Gemini window / door transmitters, when battery voltage drops below normal a low-battery report will be sent to the receiver. At what voltage will the low-battery report be sent?

Answer:
With the Gemini GEM-TRANS2 Window / Door Transmitter, GEM-RTRANS Recessed Window / Door Transmitter, GEM-TRANSLP Low Profile Window / Door Transmitter:
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How does the DL1225, DL1325 and PDL1325 fit both the Adams Rite 4070 series short-throw deadbolt ("Projection Style") and the Adams Rite MS1850 laminated deadbolt ("Pivot Mechanism")?

Answer:
The Alarm Lock DL1225, DL1325 and PDL1325 models are all supplied with two separate style cams included in the kit (shown in photo below).  The larger cam operates the Adams Rite 4070 deadbolt and the smaller cam operates the Adams Rite MS1850...

How do I pair a wireless remote release button to the NETWORXPANEL?

Answer:
Whether the NETWORXPANEL is wired with one or two keypads or is configured for a single door or for "Two Door Mode", the pairing of a wireless remote release button to the NETWORXPANEL is the same.  If the NETWORXPANEL is wired with two keypads,...

What can cause the LDAP (Active Directory) configuration in the CardAccess 3000 and CA4K not to function properly?

Answer:
Below are some of the common reasons why LDAP will not function properly :
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What settings do I need when using the IBR-ZREMOTE with a Verizon FiOS G1100 Router / Gateway?

Answer:
The IBR-ZREMOTE has been tested and approved for use with a Verizon FiOS model G1100 Router / Gateway with the settings shown below.  Note:  If your Router / Gateway firmware versions do not exactly match the versions that appear in the...

What does the alert "Panel Trouble - Test Fail" mean?

Answer:
A "Panel Trouble - Test Fail" alert might be caused by a defective EPROM (Firmware Chip).  

How can I determine the firmware version of my Gemini control panel and LCD keypad?

Answer:
With the Gemini control panel models GEM-P816, GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600 or GEM-X255 and the GEM-RP1 series or GEM-K1 series two-line LCD keypads: 
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Can I globally arm my iBridge system with Zones open in another Area?

Answer:
No, within each Area, every open Zone must first be individually and manually bypassed before the iBridge system will allow global arming.

Using the PCD-Windows Quickloader "Panel Communications" screen, I want to upload and download to my Gemini control panel through an iREMOTE-MOD or NL-MOD. Should I select "NL-Mod" or "iBridge"?

Answer:
When using TCP/IP communications to connect to your Gemini control panels, note the following two options under TCP/IP Communications:
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If my iBridge IBR-ITAB-HW hardwired tablet or IBR-ITAB wireless tablet is experiencing functionality issues, is there a troubleshooting checklist?

Answer:

Ensure that BOTH protective films are removed from the tablet (yes, there are TWO (2) films on the tablet screen for added protection during shipping).
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How many wireless remote release buttons can be "paired" to the NETWORXPANEL?

Answer:
Up to 10 wireless remote release buttons can be paired to the NETWORXPANEL.
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What are the dimensions of the model AL-IMEPOEP Plenum-Rated "Power Over Ethernet" Gateway?

Answer:
The pictures shown below represent two views of an actual AL-IMEPOEP, with color coded lines and numbers indicating the various dimensions (in inches).

How can I manually update the iBridge IBR-ITAB or IBR-ITAB-HW Tablet App version?

Answer:
The following steps describe how to use a USB thumb drive or an SD card to update the iBridge application ("app") for the IBR-ITAB or IBR-ITAB-HW tablets. 
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How can I to supervise the TCP/IP connection between a GEM-P3200, GEM-P9600 or GEM-X255 control panel and NL-MOD?

Answer:
To supervise the TCP/IP connection between a GEM-P3200, GEM-P9600 or GEM-X255 control panel and a Net.Link NL-MOD communications module, enable the features "TCP/IP Communications" and "Handshake Local Telemetry" in the PCD-Windows Quickloader...

Prior to upgrading my Lenel OnGuard software, should I back up any Networx system files?

Answer:
As with most upgrades, the potential for data loss always exists.  We therefore strongly recommend that prior to upgrading your Lenel OnGuard software, you always back up the following configuration file:
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Does an IQLITE model run schedules like an IQDATA or an IQPROX model?

Answer:
With IQDATA and IQPROX no longer available for sale, some users have asked and have experimented with certain scheduling functions on the IQLITE.
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How can I ensure the accuracy and reliability of the Marks audit trail retrieval process?

Answer:
The Marks USB flash drive (part # E6201) contains a folder named DOWNLOAD located in the root directory.  This folder remains empty until the IDAT is used to retrieve an audit trail from any IDAT-supported Marks IQ lock.  The IDAT creates a...

Do I need to port forward the iBridge IBR-ZREMOTE to perform remote uploads and downloads?

Answer:
No, as long as the IBR-ZREMOTE is not behind any corporate firewall and your iBridge system is checking in to the iBridge Server (the LED marked "DS1", located at the top center of the IBR-ZREMOTE module, will blink once every 15 seconds while...

My customers existing GEM-ACM1D access control system is using GEM-PX readers and GEM-PXC cards. Can I use HID readers and cards for new doors and cards that I plan to add to the system?

Answer:
No, the system can only be configured to use either Napco readers and cards --or-- HID readers and cards.  HID cards will not function with GEM-PX readers, and GEM-PXC cards will not function with HID readers.

Can I control a standard electric strike by connecting it directly to the Alarm Lock ArchiTech series surface-mounted Networx Control Module and Proximity Reader?

Answer:
No, the operational modes and current draw specifications of the ArchiTech series control units are only designed to be used with ArchiTech series hardware.  The only Networx-compatible product designed to control an electric strike or magnet is...

How do I remove the rim cylinder from Exit Trim (ETDL, ETPDL, ETDLN, ETPDN and ETPLN) series locks?

Answer:
1.  With the lock removed from the door, note the position of the half-moon shaped notch located in the spindle bushing (see arrow in the image below).
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