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What should I do if the hasp driver fails to install during the installation?

Answer:
The hasp driver on the V2.9.88 and V2.11.x DVDs, are not compatible with Windows 8.1 Pro and Server 2012 R2 and might fail. If a failure occurs, you must load it from a command prompt after the installation is complete. This is also noted...

How often does the MA3000 Fire Alarm control panel perform an automatic low battery / no battery test? Can this test be manually initiated?

Answer:
The MA3000 Fire Alarm Control Panel was designed to perform an automatic low battery / no battery test every 4 hours, as per the requirement of UL 864 8th edition, the UL requirement in effect when the MA3000 control panel was manufactured. ...

How many wires are required when using a StarLink SLE-DLEXT Download Extender Module?

Answer:
If using the SLE Alarm Communicator as a primary communicator, 8 wires are required.  If using the SLE Alarm Communicator as a backup, 10 wires are required.  The recommended minimum (thinnest) wire gauge is 22AWG.  We recommend...

What is the backset for the Alarm Lock Models 250, 260, 700 and 710 for single door Installations?

Answer:
For single door installations, the backset is 2-3/4" measured from the edge of the door to the center of the 1-1/4" rim cylinder hole as indicated on the installation template (P5026) supplied with the unit.
...

Can I use TCP/IP Communications for remote uploading and downloading of the control panel?

Answer:
Yes!  The iBridge IBR-ZREMOTE may be used to locally and remotely upload and download control panels through the internet.  In addition, port forwarding of the local router port is NOT required.
...

May I add an iREMOTE-MOD to a Gemini C-Series (GEMC) control panel burglary bus to allow access to a virtual keypad?

Answer:
Yes, the iREMOTE-MOD is compatible with the Gemini C-Series (GEMC) control panel, but with the Burglary area only.  A GEMC-BK1 Burglary keypad skin is available for use on the www.MyRemoteKeypad.com website and for the iRemote App.
...

What are the required control panel configuration settings when installing an Elevator Recall system?

Answer:
Control panel features and programming may vary depending on applicable local codes and when integrated with other fire protection systems (such as a sprinkler system).  Consult with your AHJ for all local code requirements.
...

What is the first thing I can try when my badges are reading the wrong number on a brand new Continental System?

Answer:
The first and quickest thing is to Swap Data 0 and Data 1 lines right at the panel. After doing so, swipe the badge and see if this corrects the problem. If not, put the Data lines back to their original position.

What can cause a barcode that was generated in EPI to read intermittently?

Answer:
If a Barcode has a border or logo close to it, the ink from the border or logo might bleed off to the barcode and cause intermittan reads. Completely remove any borders or logos near the barcode and verify if the barcode reads...

With my Marks IQ lockset set for "terminator off" mode, why am I unable to use my master code to make program changes?

Answer:
To program a Marks IQ lockset in "terminator off" mode, first press the # key, then the GGM user ID number, followed by the GGM PIN number, followed by the standard programming steps for any given programming function as detailed in the programming...

Why I am unable to add users with a PIN into my Marks IQ-Prox lock?

Answer:
If you are unable to add users with a PIN into your Marks IQ-Prox lock, it is likely the GGM is programmed with a proximity card instead of a PIN.  When you are changing your GGM for the first time, specifying a proximity card (in the "PIN"...

The control panel Master Security Code is unknown and unobtainable, thus disallowing entry into the control panel Dealer Program Mode. Which Gemini control panels allow their EPROM chips to be replaced, thereby assigning a new Master Security Code?

Answer:
The GEM-P3200, GEM-P9600 and GEM-X255 control panels (firmware version 60 and earlier) allow for a new EPROM chip to provide a new Master Security Code.  Each GEM-P3200, GEM-P9600 and GEM-X255 control panel PC board contains a replaceable EPROM...

For a pre-existing account in PCD-Windows Quickloader, how do I use the software to change the control panel model?

Answer:
Open the Account listings screen that displays a list of your accounts, right-click the account you wish to change and click Edit.
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How do I activate a software license without internet access?

Answer:
You must call into Continental Sales for a phone activation. 
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After converting over from Alarm Lock to Continental CardAccess 3000, why are the Alarm Lock NETDK's or the NETPDK' s not working?

Answer:
The Alarm Lock NETDK's and NETPDK's are not supported on the Continental version of the Networx Panel. You must use a HID Prox/Keypad.

If I purchased the EPI Canon license, where can I download the EPI Canon plug-in software from?

Answer:
The EPI Canon Plug-In can be downloaded from the EPI (Imageware Systems) website at the following link:   https://iwsinc.com/about/support/epi_builder/            

How do I set up my GEMC control panel for "elevator recall" using the GEMC-F8ZCPIM module and the RM3008 relay?

Answer:
The following details the generic control panel configuration settings required when installing an Elevator Recall system. Control panel features and programming may vary depending on applicable local codes and when integrated with other fire...

I am unable to see my iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD using the NL-MODCONFIG software (v3.0.3.0 or later). What can I do?

Answer:
If you are unable to search for and find your iBridge IBR-ZREMOTE, iRemote-MOD or NL-MOD module(s) using the NL-MODCONFIG software (version 3.0.3.0 or later), perform the following:
...

How many Access Groups per Badgeholder are supported in CA4K on panels and wireless locks?

Answer:
CardAccess 3000 V2.3.16 and earlier - Supports up to 2 Access Groups per Badgeholder for panels and 6 for locks.
...

How do I configure Reader 2 in a Networx Panel?

Answer:
The Trilogy Networx Panel is a 1 Door (2 Reader) wireless controller. If both readers are used, they must be set up as IN/OUT readers (One on each side of the same door).
...

How do I program a Group such that they are disallowed access unless the Burglary system is disarmed?

Answer:
In PCD-Windows Quickloader software, open the User Assignment screen, User/Access Groups tab (shown below).  For that Group program the AL (Alarm Level) for "1" and program the Code Type for "none".

How do I verify my control panel firmware version for models GEM-P3200, GEM-P9600 and GEM-X255 (for panels with firmware V70 and above)?

Answer:
The Gemini GEM-P3200, GEM-P9600 and GEM-X255 control panels running firmware version V70 and above have a prom chip that can be flashed for firmware upgrades (instead of a chip change).  The existing control panel version can be verified by...

How do I program a Group such that they are allowed access but must disarm the Burglary system with a User Code?

Answer:
In PCD-Windows Quickloader software, open the User Assignment screen, User/Access Groups tab (shown below).  For that Group program the AL (Alarm Level) for "2" and program the Code Type for "none".

What is the input number for the Tamper switch?

Answer:
The input number for the tamper switch is input # 81. This must be configured under Configuration>Inputs to monitor the tamper switch.

What can cause schedule changes and holidays not to work properly on my panels?

Answer:
Under System>System Settings, there is a setting called "Use Host For Global Midnight". This must be checked.
...

How do I program elevators in the CardAccess 3000 software?

Answer:
Refer to the following document:   http://tech.napcosecurity.com/index.php/techlibrary/downloadfile/id/272/embed/iframe    

How do you configure a Lockdown using the CardAccess 3000?

Answer:
Configuring a lock down in the CardAccess 3000 software is done using the following features:
...

Why is the Continental Controller beeping when I connect up a keypad or reader?

Answer:
If there is too much power being drawn on the +12volts or +5volts, the Continental Controller will beep. If this occurs, remove the keypad or reader immediately.

What can cause a Salient Client not to connect to the Salient server?

Answer:
The username(s) must be set up on the Salient Client that match the username(s) on the Salient Server.

Why are my inputs not working on a 4 Door Turbo Superterm or 4 Door Superterm?

Answer:
Inputs on a 4 Door Turbo Superterm and a 4 Door Superterm map identical to a Smarterm. Using the wrong input numbers is a very common error that users make. For instance, the auxialary inputs on the top left of the board are...

What are the Virtual Input numbers for all the Continental Panels?

Answer:
Below is the link to the Virtual Inputs document:   http://tech.napcosecurity.com/index.php/techlibrary/downloadfile/id/1285/embed/iframe              

For the mortise T3 lock models DL3500, PDL3500, DL4500 and PDL4500, can I purchase a battery pack that allows for replaceable batteries?

Answer:
Yes, but be aware that replaceable battery pack part number "9ETBATCASE" is designed to fit newer models, and thus may not fit inside older lock housings.  Therefore, the non-replaceable battery pack can be used, (part number S6065).

My 4100 / 4500 series lock "Residency / Privacy" functions are operating in reverse (entering Residency Mode or Privacy Mode when the bolt is retracted instead of extended, and vice versa). I think I installed the "deadbolt position monitor" incorrectly. How can I fix this?

Answer:
A "deadbolt position monitor", shown in the image below, monitors the position of the deadbolt, i.e. either extended or retracted.  Its general purpose, when the lock is programmed correctly, is to place the lock into or out of Residency Mode or...

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