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With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static.
...

Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static.
...

Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static. Note:  You must enter the IP Address, Subnet Mask and Default Gateway of the network.

What are Opening / Closing Signals, and how do I use PCD-Windows to program Opening / Closing Signals in my GEM-P3200, GEM-P9600 or GEM-X255 control panel?

Answer:
If Opening / Closing Signals are programmed, a signal is transmitted to the central station whenever the control panel is either armed or disarmed.
...

What is the default login for the Appliance (ASA) operating system?

Answer:
The Appliance operating system login credentials are located on a sticker on the bottom of the Appliance. The latest Appliance is the ASA. 

Why can't I log into CA4K after I migrated a CA3000 database to a CA4K database?

Answer:
During the migration from CA3000 to CA4K, the password are changed for all the CA3000 operators. This is done because the CA4K requires strong passwords. Below are the passwords that will be used after migrated converted to CA4K. 
...

What can cause the CA4K installation to hang up during the SQL installation steps when the computer does not have an internet connection?

Answer:
In the SQL batch files (SQL Folder)used for the SQL installation, there is an value "/UpdateEnabled". If set to TRUE, and there is no internet connection to the computer, this will possibly make the SQL installation appear to hang up. If this occurs,...

When I launch DL-Windows using Microsoft Windows 10, why does a warning appear that reads "Unable to Connect to the database"?

Answer:
Some users (in particular, Windows 10 users) have experienced an inability to connect to their DL-Windows database after upgrading to Windows 10.  It is common for Microsoft Update to disable the SQL Server service, thus triggering the following...

Which Networx and/or ArchiTech locks support the new iLock Bluetooth App?

Answer:
Currently the ArchiTech model # N95J1 supports the iLock Bluetooth app.  Note:  You cannot upgrade an existing Networx or ArchiTech lock in the field.  The integral Bluetooth receiver is installed only at the factory and cannot be...

At the NAPCO NOC (www.NapcoNOC.com), how do I program my StarLink dual path / StarLink Connect radios for dual path reporting with cellar (telephone) backup?

Answer:
The StarLink dual path and StarLink Connect radios are capable of dual path reporting from the radio installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet with cellar (telephone) backup.
...

I just installed the Napco StarLink Connect software, and now can connect to Honeywell panels using Compass software through the StarLink Connect radio. However, my Honeywell Compass downloader no longer allows me to connect to any of my other (non-StarLink Connect) Honeywell control panels. What do I do?

Answer:
Before using the Honeywell Compass downloader software you MUST "suspend" the StarLink Connect software.  Double-click the StarLink Connect icon in the System Tray, then click the Exit tab and...

Other Napco software, such as PCD-Windows Quickloader software, stores previously entered customer data. If I use the StarLink Connect software application to connect my StarLink Connect radios to Honeywell or DSC panels, does the software store all of the Radio ID Numbers that I previously entered?

Answer:
The StarLink Connect software application will only store one radio ID number for each software type (one for Honeywell, one for DSC), however the software will store the other user-defined fields associated with the radio ID...

When using the iBridge app with a StarLink Connect radio, do I need to specify the panel manufacturer in order for the correct keypad type to display?

Answer:
No.  When the panel manufacturer is selected and downloaded into the radio from the NOC website (www.NapcoNOC.com), the iBridge app automatically displays the correct manufacturer's keypad type.
...

How do I set the StarLink Connect radio for the control panel manufacturer (NAPCO, HONEYWELL or DSC) ?

Answer:
1.   After registering the radio on www.NapcoComNet.com, you must log into the Radio Management Center at www.NapcoNOC.com, click the StarLink Connect tab, then click Panel Configuration.
...

With the Napco StarLink Commercial Fire and Burglary radios, how do I to wire Input 2 and/or Input 3 for Supervised Fire Alarm and Trouble?

Answer:
---------------------------------------------------------------- Please see the following video:

What are Opening / Closing Signals, and how do I use PCD-Windows to program Opening / Closing Signals in my GEM-P816, GEM-P1632 or GEM-P1664 control panel?

Answer:
If Opening / Closing Signals are programmed, a signal is transmitted to the central station whenever the control panel is either armed or disarmed.
...

What are the StarLink NOC reporting codes and restores encountered with the StarLink SLE radios?

Answer:
The 4/2 reporting codes (examples shown below) will always report in accordance with the 2 characters programmed.  All restores will have an "E" in the second digit (this "E" is hardcoded within the radio firmware and in the NOC and so therefore...

Is an RR-RECEIVER (Wireless General Purpose Remote Control Receiver) necessary to pair an RR-1BUTTON (Wireless Remote Release Button) to a NETWORXPANEL?

Answer:
No, an RR-RECEIVER is not necessary to pair the RR-1BUTTON to a NETWORXPANEL because the NETWORXPANEL already has a receiver built into it.  To pair the RR-1BUTTON to a NETWORXPANEL, a NETDK or NETPDK locking device must be wired to the system,...

When using an RR-1BUTTON Wireless Remote Release Button on a 2-relay device, which relay activates first?

Answer:
When programming the RR-1BUTTON to be used with a NETWORXPANEL, the main ("primary") relay always activates first, usually bypassing the auxiliary relay unless otherwise programmed to do so.
...

How do I enable the Elevated Administrator account in Windows?

Answer:
At an Administrator command prompt, type the following command:   net user administrator /active:yes   Note: This information can be found by performing a Google Search. 

What versions of SQL is supported on the recent releases of CA4K?

Answer:
Please refer to the version specific CA4K System Requirements document and also the CA4K Help file.  Go to www.napcoaccesspro.com, Select Resources, then select Technical Library, Press Browse by Product Type and Select CA4K Software to locate...

Do all EPI templates and information migrate over from CardAccess 3000 to CA4K?

Answer:
YES...All the EPI information in the CardAccess 3000 database will migrate over to the CA4K database while executing the CA4K Migration utility. Even though all templates are stored in the database, it is highly recommended to manually copy over all...

What can cause the CICP2100 and CICP2100S (Universe) controllers not to poll?

Answer:
If all the Network settings are correct and the CA4K is programmed correctly, verify the following things:
...

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