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How do I join the all-inclusive iBridge Connected Home Dealer Program?

Answer:
Contact your local Napco sales representative with your dealer request.  To find your local Napco sales representative, click the following link and select your region:  http://www.napcosecurity.com/sales/. 
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How do I change my StarLink GSM radio subscriber information?

Answer:
How to change your StarLink GSM radio subscriber information:  

How do I set up my StarLink Dual Path radio for IP / Dual Path Reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) through the Internet with cellular backup (Wireless LAN Connection)?

Answer:
The StarLink Connect radios are capable of dual path reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet, with cellar backup.  Note:  Wi-Fi cannot be used on UL Burglary installations.
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When I use the metal key with my Trilogy Narrow Stile lock, I noticed the key cylinder operates a little differently compared with other Trilogy locking products. Why?

Answer:
With the Narrow Stile locks, the metal key must be rotated fully before the lever can be used to retract the latch.  The unit will remain unlocked as long as the key remains in the cylinder.  To lock, simply rotate the key in the opposite...

Why do the "Available Locks" seem to disappear when a lock is selected in the Available Lock Profiles field but there is no matching Lock Type available?

Answer:
When a Networx lock is "discovered" in the DL-Windows software, a DL-Windows Lock Profile is required to be "Linked" to the physical lock to allow communication with DL-Windows.
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Can a XY matrix keypad be connected to an Accelaterm?

Answer:
NO...The Accelaterm does not offer an XY interface. Note: Most newer controllers do not support XY Matrix keypads.

Are virtual inputs supported on the CICP2100 and CICP2100S (uniVerse) controllers?

Answer:
Yes, Virtual inputs are supported on Reader 1 of the CICP2100 and CICP2100  (uniVerse) controller. Virtual Inputs on Reader 2 are not supported since you cannot configure a door sensor or strike relay on Reader 2. 
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With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

With my StarLink radio accounts, the Sur-Gard receiver randomly generates a "YS" (transmitter swap condition). How often does the NOC change its source IP address to which the central station reports?

Answer:
Source IP address changes are rare; the outgoing load dictates the need to route the packets through a different gateway in real-time.  When this does happen, the Sur-Gard receiver sees a different source IP address for certain reports (compared...

Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static.
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Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static.
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Can the StarLink Connect and Dual Path radios have a static IP address set for the IP reporting path?

Answer:
Yes.  In the NAPCO NOC (www.napconoc2.com), click Communication and/or the IP tab.  Set the IP Configuration Type pull-down to Static. Note:  You must enter the IP Address, Subnet Mask and Default Gateway of the network.

What are Opening / Closing Signals, and how do I use PCD-Windows to program Opening / Closing Signals in my GEM-P3200, GEM-P9600 or GEM-X255 control panel?

Answer:
If Opening / Closing Signals are programmed, a signal is transmitted to the central station whenever the control panel is either armed or disarmed.
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What is the default login for the Appliance (ASA) operating system?

Answer:
The Appliance operating system login credentials are located on a sticker on the bottom of the Appliance. The latest Appliance is the ASA. 

Why can't I log into CA4K after I migrated a CA3000 database to a CA4K database?

Answer:
During the migration from CA3000 to CA4K, the password are changed for all the CA3000 operators. This is done because the CA4K requires strong passwords. Below are the passwords that will be used after migrated converted to CA4K. 
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What can cause the CA4K installation to hang up during the SQL installation steps when the computer does not have an internet connection?

Answer:
In the SQL batch files (SQL Folder)used for the SQL installation, there is an value "/UpdateEnabled". If set to TRUE, and there is no internet connection to the computer, this will possibly make the SQL installation appear to hang up. If this occurs,...

When I launch DL-Windows using Microsoft Windows 10, why does a warning appear that reads "Unable to Connect to the database"?

Answer:
Some users (in particular, Windows 10 users) have experienced an inability to connect to their DL-Windows database after upgrading to Windows 10.  It is common for Microsoft Update to disable the SQL Server service, thus triggering the following...

Which Networx and/or ArchiTech locks support the new iLock Bluetooth App?

Answer:
Currently the ArchiTech model # N95J1 supports the iLock Bluetooth app.  Note:  You cannot upgrade an existing Networx or ArchiTech lock in the field.  The integral Bluetooth receiver is installed only at the factory and cannot be...

At the NAPCO NOC (www.NapcoNOC.com), how do I program my StarLink dual path / StarLink Connect radios for dual path reporting with cellar (telephone) backup?

Answer:
The StarLink dual path and StarLink Connect radios are capable of dual path reporting from the radio installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet with cellar (telephone) backup.
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