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When using the iBridge app with a StarLink Connect radio, do I need to program the app with the manufacturer to ensure the correct Napco, Honeywell or DSC keypad is displayed?

Answer:
No, the iBridge app does not need to be programmed to display the correct keypad (Napco, Honeywell or DSC).  When the control panel manufacturer is programmed and downloaded into the radio from the NOC, the iBridge app automatically displays the...

Does NAPCO recommend a time range for panel-generated Test Timers? I want to be sure my accounts report in a timely manner.

Answer:
Yes, we recommend adhering to the following time range, as detailed in the following short video:

Does NAPCO recommend a time range for panel-generated Test Timers? I want to be sure my accounts report in a timely manner.

Answer:
Yes, we recommend adhering to the following time range, as detailed in the following short video:

Does NAPCO recommend a time range for panel-generated Test Timers? I want to be sure my accounts report in a timely manner.

Answer:
Yes, we recommend adhering to the following time range, as detailed in the following short video:

Can I use a GEM-RECV32 with an older GEM-P816 or GEM-P1632 control panel that is running older version 9 firmware?

Answer:
Yes, however the control panel will only see 16 points because these older versions did not support 32-point receivers.

When a StarLink SLE-Commercial radio is reporting via IP to a Sur-Gard IP receiver, how do we program a 24 Hour Test Timer when using the contact inputs located on the radio?

Answer:
It is not possible to send a 24 Hour Test Timer when using contact inputs and IP reporting, nor is it necessary or required.
...

How do I reset a password that was set for Telnet while programming the Lantronix Xport?.

Answer:
For the Supertwo and Accelaterm Lantronix XPort, it is recommended not to set a password for Telnet while configuring the XPort. If you set a password and do not remember it, please contact Lantronix for the correct reset procedure. 

When restoring my DL-Windows database by importing a .bak file, why do I receive an error message?

Answer:
When restoring your DL-Windows database using any type of backup .bak file, this .bak file must reside in a certain folder when it is imported. If this .bak file is placed in any other location (Desktop, CD-Rom, etc.), DL-Windows will be unable to...

After Discovering and Linking locks, why does the Available Lock(s) By Serial Number field become blank (no data displayed) when I click on a Profile in the Available Lock Profile field?

Answer:

After Discovering a lock, you will be prompted to "Link/Assign" this lock to an available Lock Profile previously created. If the Available Lock(s) By Serial Number field becomes blank when clicking on a Profile, it means that there are no Discovered...

How do I ensure my StarLink Commercial Fire and/or Commercial Burglary radio is properly supervised when reporting to a Sur-Gard IP receiver at a central station?

Answer:
When a StarLink Commercial Fire and Commercial Burglary radio is reporting to a Sur-Gard IP receiver at a central station, the Sur-Gard receiver (not the NOC) supervises the radio for failures. Pings from the radio are passed through the NOC...

How do I ensure my StarLink Commercial Fire and/or Commercial Burglary radio is properly supervised when reporting to a Sur-Gard IP receiver at a central station?

Answer:
When a StarLink Commercial Fire and Commercial Burglary radio is reporting to a Sur-Gard IP receiver at a central station, the Sur-Gard receiver (not the NOC) supervises the radio for failures. Pings from the radio are passed through the NOC directly...

How do I program StarLink radio-generated signals to ensure these signals follow through to the central station and not terminate at the Napco NOC?

Answer:
By factory default, the StarLink radio will not send any signals to the central station pertaining to radio generated signals. The signals will still appear in the event log (due to 10 nines programmed in the Advanced tab in the NOC website). For...

Does the NETPANEL support ABA barcodes or magstripes?

Answer:
No, ABA barcodes or Magstripes are not supported on the NETPANEL that is used with the CardAccess 3000 or the CA4K software. 

How do I verify the mode ("NAPCO", "HONEYWELL" or "DSC") to which my StarLink Connect radio is set?

Answer:
Observe the D607 green LED located at the center-right end of the radio PC board. The number of blinks indicates the control panel to which the StarLink Connect radio is set.
...

How do I verify the mode ("NAPCO", "HONEYWELL" or "DSC") to which my StarLink Connect radio is set?

Answer:
Observe the D607 green LED located at the center-right end of the radio PC board. The number of blinks indicates the control panel to which the StarLink Connect radio is set.
...

When trying to use the Automation tab in the NL-MODCONFIG software, why does a blank screen appear without any of my Z-Wave devices listed?

Answer:
Check for out-of-date firmware. We recommend that you periodically check to see if your firmware is current. For example, as of March 28, 2017, the latest iBridge firmware version is 3N7, and the latest Z-Wave firmware is version 6176. Notice that...

How do I program my GEM-P3200, GEM-P9600 or GEM-X255 control panel to manually open a door using the iBridge app?

Answer:
The GEM-ACM1D is an accessory that adds access control functionality to the above listed control panels. The GEM-ACM1D provides controlled access to a door by releasing a magnetic lock or electric strike when a valid Prox Card is presented to a...

How do I connect 2-wire and 4-wire smoke detectors to an automatic gate with Gemini GEM-P3200, GEM-P9600 and GEM-X255 control panels?

Answer:
When a fire alarm occurs within a premises that has a powered front entry gate, it is important for the gate to open upon a fire alarm condition to permit entry to the fire response team. Detailed below are the steps for wiring 2-wire and 4-wire...

What are the default CA3000 and CA4K SQL users and passwords?

Answer:
In the CardAccess 3000 and CA4K (V1.1.16 or older), the following are the default SQL users and passwords:
...

What are some things to check if the CA4K does not launch after a new installation?

Answer:
1) Verify the CA4K sofware is licensed. Verify the software license is  Imported, Registered and Activated. This can be checked in the CA4K License Manager utility. 
...

Are there any additional steps I need to perform when programming a Honeywell Vista-21iP control panel with StarLink Connect software?

Answer:
When programming a Honeywell Vista-21iP control panel using Compass software through the NAPCO StarLink Connect radio software, the following must be performed along with all normal programming steps outlined in the NAPCO StarLink Connect...

Are there any additional steps I need to perform when programming a Honeywell Vista-21iP control panel with StarLink Connect software?

Answer:
When programming a Honeywell Vista-21iP control panel using Compass software through the NAPCO StarLink Connect radio software, the following must be performed along with all normal programming steps outlined in the NAPCO StarLink Connect...

I am very familiar with using the www.NapcoNOC.com website to program StarLink communicators. However, are there any new features in the www.NapcoNOC.com website that I should be aware of?

Answer:
When using the www.NapcoNOC.com website to program the StarLink radio with the central station telephone number, a convenient new clipboard feature allows the telephone number to be automatically copied to the Advanced tab. To use this new...

How do I program my Gemini C-Series (GEMC) and Firewolf control panel NAC circuits to synchronize System Sensor and/or Wheelock strobes or horn/strobes?

Answer:
Program your Fire zones for the required on-board panel NACs (NAC A and/or NAC D for 32 and 96 zone control panels; NAC A and B or C or D for 128 and 255 zone control panels, shown below).
...

How do I wire and program supervised NAC extenders with my Gemini C-Series (GEMC) and Firewolf control panel?

Answer:
Some fire installations require additional NAC circuits beyond the integral NACs provided on the control panel. All Gemini C-Series (GEMC) and Firewolf control panels have the ability to synchronize up five supervised NAC extenders (using System...

How do I program the StarLink Connect radio for the control panel manufacturer (Napco, Honeywell or DSC) to which it is connected?

Answer:
After registering the radio at the website www.NapcoCOMnet.com, you must log into the Radio Management Center at www.NapcoNOC.com. Click the StarLink Connect tab, then click Panel Configuration. Select the control panel...

How do I program the StarLink Connect radio for the control panel manufacturer (Napco, Honeywell or DSC) to which it is connected?

Answer:
After registering the radio at the website www.NapcoCOMnet.com, you must log into the Radio Management Center at www.NapcoNOC.com. Click the StarLink Connect tab, then click Panel Configuration. Select the control panel...

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