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Can I program the GEM-WP Panic Transmitter to a zone on a GEM-P400, GEM-P800, GEM-P801, XP-400 or XP-600 control panel?

Answer:
No, with the GEM-P400, GEM-P800, GEM-P801, XP-400 or XP-600 control panels, the GEM-WP Panic Transmitter cannot be programmed to a zone; the GEM-WP must be programmed as a keyfob.
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How do I disable the backlights of the Gemini keypad models GEM-RP1CAe2 and GEM-K1CA?

Answer:
As noted in the Gemini Keypad Data Sheet WI1978, the backlight cannot be dimmed; however, it can be disabled by cutting jumpers W1, W2 and W3 (see image).

How do I download the PCD-Windows Quickloader installation files from the NAPCO Technical Library? How do I install PCD-Windows Quickloader on my PC for the first time?

Answer:
How to download the installation files from the NAPCO Technical Library (tech.napcosecurity.com) and install PCD-Windows Quickloader for the first time: Additional information: NAPCO PCD-Windows Quickloader Software Downloads

How do I use PCD-Windows Quickloader to change the FireLink control panel default program?

Answer:
How to use PCD-Windows Quickloader to change the FireLink control panel default program.
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I have a StarLink communicator account reporting to my central station through dial up on Telco lines. Why did I receive an "E356" signal?

Answer:
When a StarLink communicator account is reporting to a central station through dial up on Telco lines and a signal is not received from the communicator within the programmed Polling Rate failure timeout, an E356 signal (loss of central polling) will...

What are the requirements for the integration of NAPCO alarm panels and Continental Access control panels?

Answer:
With NAPCO control panels, the IBR-ZREMOTE must be connected to a Gemini GEM-P3200, GEM-P9600, GEM-X255 or Gemini C-Series (GEMC) control panel. The IBR-ZREMOTE must be connected to the control panel bus and programmed as a keypad with its Type as an...

What is a "cold start"? Do I have to perform a "Cold Start" during an EPROM upgrade process?

Answer:
A control panel "cold start" resets the control panel back to the state it was in when it left the factory, clearing all programming and settings. ALWAYS cold start the control panel after replacing the EPROM (see WI2052).
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Do you have a simplified User's Guide for the Magnum Alert MA1000, MA1008 and MA1016 control panels?

Answer:
The following is a simplified User's Guide for the Magnum Alert MA1000, MA1008 and MA1016 control panels:
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Using the NAPCO NOC website (www.NapcoNOC.com) is there an easy way to duplicate the configuration within an existing StarLink Communicator when adding a second communicator?

Answer:
The NAPCO NOC website (www.NapcoNOC.com) includes a new "Start template process" feature, allowing the programming data stored in an existing StarLink communicator to be copied and used as a guide or a "template", and transferred to a new second...

What is the difference between a "Low Voltage" and a "Low Battery" trouble with my StarLink Communicator?

Answer:

Both troubles indicate a low input power trouble. The normal operating range for a StarLink communicator is 11-15VDC for burglary and StarLink Connect communicators, and 11-25VDC for Fire communicators.
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What is the difference between a "Low Voltage" and a "Low Battery" trouble with my StarLink Communicator?

Answer:

Both troubles indicate a low input power trouble. The normal operating range for a StarLink communicator is 11-15VDC for burglary and StarLink Connect communicators, and 11-25VDC for Fire communicators.
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How can I supervise the keypad communication bus of the Gemini GEM-P3200, GEM-P9600 or the GEM-X255 control panel to ensure that the bus is not compromised?

Answer:
The keypad communication bus on all NAPCO control panels is fully self-supervised and will locally annunciate a trouble if for any reason a programmed device does not respond to a control panel poll. Devices connected to the keypad communication bus,...

Do you have a checklist to help ensure I have secure and reliable communications with my automation system through the IBR-ZREMOTE?

Answer:
To ensure you are able to communicate to your automation systems through an IBR-ZREMOTE, verify the following:
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I am prompted to install SQL 2008 Express, but I already have existing instances of SQL installed in my PC. Will allowing this additional installation of SQL 2008 Express overwrite or alter my current programs?

Answer:
When you install DL-Windows, it creates an entirely different instance of SQL that resides side by side with other existing programs that already use SQL. When the DL-Windows installation process runs, it renames the DL-Windows instance of SQL as...

How do I reverse the latch 'hand' on Alarm Lock mortise locks (including models with a deadbolt)?

Answer:
These instructions apply to current mortise lock bodies, including models with a deadbolt.
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When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect communicator, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect communicator.
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When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect radio, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect radio communicator.
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When I press the NIGHT, AWAY or STAY buttons in my iBridge app for my StarLink Connect radio, the message "Unable to arm but system is ready". Why am I unable to arm?

Answer:
In the control panel programming, you must enable the EZ Arm feature for the keypad address assigned to the StarLink Connect radio communicator.
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In the StarLink Radio Management Center (www.NapcoNOC.com), I attempted to change the SLE radio setting, "Format for Reporting Radio Supv. Signal" from CID to 4/2 and a popup appears that reads, "Enter 4/2 code for initial central station number test". What does this popup mean? How do I respond?

Answer:
The popup is requesting that you supply a 4/2 test code for the initial central station test. You can enter any 4/2 code for this test; as the NAPCO NOC website uses '98' for a test code, you may also wish to use this code, if desired.

How do I change my security system keypad from a model GEM-RP1CAe2 "classic" keypad to a "K Series" (STAY / AWAY) GEM-K1CA keypad?

Answer:
For consistency, it is recommended that all keypads either be all "classic" (such as the GEM-RP1CAe2 keypad) or all "K Series" (such as the GEM-K1CA)--both keypad types should not be used in one alarm system.

Does the GEM-K1VPS keypad announce zone faults via an audible voice description?

Answer:
No, the GEM-K1VPS does not announce zone faults. However, the GEM-K1VPS will annunciate all keypad menu options, including:
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How do I program a StarLink communicator to report in IP format to a Sur-Gard System 5 Receiver?

Answer:
Napco StarLink communicators are UL Listed to report to a Sur-Gard System 5 receiver in IP format. Sur-Gard System 5 can be programmed with 64 different supervision Debounce Intervals (profiles) on one line card based on the DNIS number. This allows...

The total power draw from all connected devices exceeds the power rating of my control panel. How do I install an auxiliary power supply with a Gemini control panel?

Answer:
If the total power draw from all connected devices exceeds the power rating of the control panel, install an auxiliary power supply as follows:
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How do I change the StarLink customer contact information listed within the NAPCO NOC Website?

Answer:
When you first register the StarLink communicator and enter the customer's information, you must log into www.NapcoComNet.com.
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How do I address a remote annunciator after placing the FireLink control panel in Configuration Mode?

Answer:
How to Address a Remote Annunciator after placing the FireLink Control Panel in Configuration Mode:

How do I add or change a User's PIN Number in an Alarm Lock T2 (DL2700) Lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to add or change a users PIN number in an Alarm Lock T2 (DL2700) lock.

How do I place an Alarm Lock Trilogy T2 lock into and out of Passage Mode?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to place an Alarm Lock Trilogy T2 lock into and out of Passage Mode.

How do I add a Manager Code to the Alarm Lock Trilogy T2 (DL2700) lock?

Answer:
Andy Phelps, Alarm Lock's National Training Manager, shows you how to add a manager code to the Alarm Lock Trilogy T2 (DL2700) lock.

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