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What is the website to program the iSecure system?

Answer:
The iSecure Cloud Web Portal is located at www.iSecureByNapco.com. To log in to the website, have your ComNet dealer login and the iSecure "Radio ID" number handy. The Radio ID is located on the small card (part "OI404LF") included with the...

What is the signal strength range of the iSecure ISEC-WIFI?

Answer:
The signal strength can range from 0-15 (with 15 being the strongest). We always recommend placing the Go-Anywhere Hub in a location with the strongest signal.
...

Can I use iBridgeVideo cameras with my iSecure account?

Answer:
Yes. iBridgeVideo cameras and doorbells are compatible with iSecure. All devices must be registered in the same iSecure account at www.NapcoComNet.com.

How many physical keypads does the iSecure system support?

Answer:
You have a choice of a wireless keypad model (ISEC-WL-KEYPAD), a 4.3-inch color touchscreen (ISEC-WL-TOUCH) or a 7-inch touchscreen tablet (IBR-TOUCH-WL).
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Does the iSecure system support my existing Gemini wireless transmitters?

Answer:
Yes, absolutely! iSecure supports all of the Gemini wireless transmitters. Note: iSecure does not support point 2 of the GEM-TRANS2.

Can I use PCD-Windows Quickloader to upload and download programming to my iSecure Go-Anywhere Hub?

Answer:
No, the iSecure Go-Anywhere Hub should only be programmed using the iSecure Cloud Web Portal at www.iSecureByNapco.com, from either your smart device or web browser. Alternatively, you can log in to the StarLink Radio Management Center at...

Can I extend the wires of the proximity reader with an ArchiTech lock?

Answer:
No. The ArchiTech proximity readers have been specifically designed to operate with the exact length of wires that run from the reader to the PC board, as provided from factory. Do not extend (or cut) these wires as changing their length will likely...

Why is my AL-DTM Data Transfer Module not allowing me to enter Door Select Mode?

Answer:
Door Select Mode is used to transfer programming and assign LockID numbers from DL-Windows (see OI382 for more information and full instructions).
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How do I configure the jumpers on the CICP1300AUXBD Auxiliary Communications Board?

Answer:
The BAUD settings for each of the 3 jumpers are: JUMPER BAUDA -RS485 1200B 2400C 38.4None 9600   D - RS232 1200E 2400F 38.4None 9600

For Dual Path IP Commercial Fire reporting, are there any special requirements for providing backup power to the IT equipment at the premises?

Answer:
The SLE Dual Path radio communicator is connected to the broadband modem, router and/or switch at the premises.  Therefore, to provide standby backup power to these devices, use a UL 1481, UL 864 or UL Listed ITE (Information Technology...

For Dual Path IP Commercial Fire reporting, are there any special requirements for providing backup power to the IT equipment at the premises?

Answer:
The SLE Dual Path radio communicator is connected to the broadband modem, router and/or switch at the premises.  Therefore, to provide standby backup power to these devices, use a UL 1481, UL 864 or UL Listed ITE (Information Technology...

What is the maximum number of cameras that can be installed in one iBridgeVideo account?

Answer:
Up to 12 iBridgeVideo cameras may be installed in one account.

I wish to grant multiple accounts access my iBridgeVideo app. But when I log in to the iBridgeVideo app using a second device, I get "kicked out" of the app! How can I allow multiple users access to my iBridgeVideo account?

Answer:
When registering your iBridgeVideo device, you are assigned one Master User login credential. The app only supports one login credential at a time (in order to allow your smart device to receive push notifications).
...

When trying to enroll my camera using the iBridgeVideo app, I get a "Bound to: Off" message. What do I do?

Answer:
The "Bound to: Off" message simply means there has been an issue with payment. For example, a lapse in payment or the service plan is waiting in the cart, unprocessed. To resolve this, either visit www.NapcoComNet.com or call ComNet at 800-645-9445,...

Can a StarLink Dual Path communicator be used as a Sole Path communicator?

Answer:
Yes, any StarLink Dual Path communicator can be used as a Sole Path communicator. When registering the communicator, simply select a Sole Path plan. This flexibility allows dealers to stock a single communicator model. In addition, an installation...

What is the signal range of the model RR-RECEIVER, Alarm Lock's Wireless General Purpose Remote Control Receiver?

Answer:
The signal range should be very reliable up to 50 feet. The signal may, for some users, be acceptable up to 100 feet, based upon environment and line-of-sight, but is not guaranteed to 100 feet.

Why is the lock ring on my Alarm Lock PG21 Series Pilfergard Door Alarm not threading correctly into the cylinder I have provided?

Answer:
The lock ring that secures our cylinder to the PG21 utilizes National Fine (UNF) threading as opposed to National Coarse (UNC) threading. The finer UNF threading allows for better load-carrying ability. Finer pitch threads are used mostly in...

What programming is required for the CA4K Mobile App to control doors?

Answer:
VERY IMPORTANT - PRIOR TO DOING ANY PROGRAMMING, PLEASE VERIFY YOU HAVE THE LATEST CA4k MOBILE APP INSTALLED FROM SERVICE PACK 2. The same mobile app is on Service Pack 1 and Service Pack 2.  
...

How do I convert zones 1-6 into 2-Wire Fire zones?

Answer:
This video only applies to the Gemini GEM-P9600 and GEM-X255 control panels, and must not be used for Commercial installations (Residential only).

Can I search within the DL-Windows Event Log?

Answer:
In DL-Windows 5.4.2 (and prior), click Export Log to export the Event Log as a CSV format file.
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Is Passage Point or Easy Lobby integrated with the CA4K?

Answer:
NO - As of May 2021, they are not. It is on the roadmap to be integrated in the future.  

Is the Active Directory Badgeholders Import utility available in CA4K, V1.1.x?

Answer:
Yes - It is a new feature in CA4K, V1.1.x. or later   This feature is not available in the CardAccess 3000.

Is the CA4K Mobile App available in V1.1.x?

Answer:
YES - The CA4K Mobile App is available in the V1.1.16 SP3 or later. It is also available in version 1.1.3x.
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Can I install the new CA4K V1.2.x over my existing V1.1.x?

Answer:
Yes - Please verify you purchased a new software license for the V1.2.x and the computer meets the minimum specifications. 

What is the latest version of the CA4K software?

Answer:
What is the latest version number of the CA4K software as of April 2022?
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What is the difference between a StarLink dual path communicator and a StarLink sole path communicator programmed at the NOC to report to an IP receiver?

Answer:
Dual Path Reporting: A dual path communicator is connected to the network at the protected premises through its integral Ethernet port, or Wi-Fi using the optional SLE-WIFI MODULE. The primary communications are typically through the Internet, with...

If I use triggered inputs on a Commercial Fire communicator, can I also have NAPCO send an hour Test Timer to the central station?

Answer:
Yes, you can program the feature CS Test Timer for 6 or 24 hours in the SLE Management Center (NOC) as shown in the image below only when reporting to central station via Telco. This is not an option when reporting to IP to a SurGard or Bosch...

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