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How to conserve IBR-TAB tablet battery life

Date Added: 6/27/13

How to conserve IBR-TAB tablet battery life.

Posted in [Tech Tips]
Tags: iBridge IBR-ITAB

IBR-ITAB Tablet Keypad Installation and Mounting Instructions

Date Added: 2/4/13

IBR-ITAB iBridge Touch Screen Tablet Keypad Installation and Mounting Instructions.

Posted in [Installation Manuals]
Tags: IBR-ITAB iBridge

iBridge Quick Flow System Configuration Chart

Date Added: 1/23/14

iBridge Quick Flow System Configuration Chart.

This helpful graphical flow chart will help you select the modules needed for your iBridge installation.

Posted in [How-To Guides]
Tags: IBR-ITABSTAND ISEE-WAP IBR-WIFI-MOD IBR-ITAB IBR-ITAB-HW IBR-ZREMOTE iBridge

Using iBridge devices with a control panel with a keypad Compatibility Number programmed

Date Added: 3/27/14

Using iBridge devices with a control panel with a keypad Compatibility Number programmed.

Posted in [Tech Notes]
Tags: iBridge IBR-WIFI-MOD IBR-ITAB-HW IBR-ITAB IBR-ZREMOTE

iBridge Connected Home Brochure

Date Added: 3/4/14

iBridge Connected Home Brochure.

Posted in [Brochures]
Tags: iBridge

iBridge Messenger Spec Sheet

Date Added: 4/17/14

Specification Sheet:  iBridge Messenger SMS/MMS Notifications with Live Video Alerts.

Posted in [Sales/Marketing Spec. Sheets]
Tags: iBridge

Installing the iBridge Messenger App

Date Added: 12/12/14

The iBridge Messenger requires the installation of one of the mobile apps described in this document.

Posted in [Installation Manuals]
Tags: Messenger iBridge

iBridge Messenger Notification Services User's Guide

Date Added: 3/6/15

iBridge Messenger Notification Services User's Guide.

Posted in [User Guides]
Tags: Messenger iBridge

Updating the iBridge Tablet App Version via a USB Thumb Drive or SD Card

Date Added: 6/11/15

How to update the iBridge Tablet App Version via a USB Thumb Drive or SD Card.

Posted in [Tech Tips]
Tags: iBridge

iBridge Messenger Troubleshooting: When unable to send SMS text or email via Messenger

Date Added: 5/15/15

iBridge Messenger Troubleshooting:  When unable to send SMS text or email via Messenger.

Posted in [Tech Tips]
Tags: iBridge Messenger

IBR-ITAB Z-Wave User Guide

Date Added: 9/28/15

Using your iBridge IBR-ITAB Series Z-Wave Home Automation System.

Posted in [User Guides]
Tags: Z-Wave IBR-ITAB iBridge

Basic iBridge Configuration and Requirements

Date Added: 1/7/16

Basic iBridge Configuration and Requirements.

Posted in [Tech Tips]
Tags: iBridge

Napco's Control4 (OS 2.6x to 2.7x) Driver (CLASSIC-INTERIOR Keypad) (Ver: 10060)

Date Added: 4/27/16

Napco's Control4 (OS 2.6x to 2.7x) Driver (CLASSIC-INTERIOR Keypad) (Ver: 10060).

Note:  This uncertified driver fixes keypad button layout on Control4 devices.  Note also that the driver incorrectly identifies itself as a STAY/AWAY driver but it displays the correct "Classic" keypad.

Posted in [Software / Firmware]
Tags: IBR-ZREMOTE Control4 iBridge

Updating the time in iBridge text messages

Date Added: 5/19/16

When using any remote device with your iBridge system (like a tablet or Smartphone), if the time for the device is correct but the time that accompanies text messages is incorrect, reset the clock as per this Tech Tip.

Posted in [Tech Tips]
Tags: iBridge

IBR-ITAB & IBR-ITAB-HW tablet firmware V3.2.108

Date Added: 1/3/17

IBR-ITAB & IBR-ITAB-HW tablet firmware V3.2.108.

Firmware update instructions using the USB Method:  How to use a USB thumb drive or an SD card to update the iBridge application ("app") for the IBR-ITAB or IBR-ITAB-HW tablets. 

  1. Download this IBR-ITAB tablet firmware file named "3.2.108.zip" to your computer. 
  2. Unzip or extract the zip file, copy the extracted folder named "napco" to a blank (empty) USB thumb drive or SD card (you can use a USB thumb drive with other files on it but we highly recommend that no other files exist on the USB thumb dive or SD card to avoid any issues updating the firmware).  Do not rename any of the files or folders.
  3. Insert the USB thumb drive or SD card into the IBR-ITAB or IBR-ITAB-HW tablet.
  4. From the table Home screen ("pie screen"), tap the Applications icon ("three dots").  Tap NAPCO Updates, and tap Cancel for Android settings.
  5. Change the Source from the Internet to the USB drive or SD card inserted in step 3. 
  6. Tap Check for Updates, tap Yes for Update found, tap Yes for Replace application, and tap Yes for Install application.  Tap Done when application finishes installing.
  7. The IBR-ITAB or IBR-ITAB-HW tablet will automatically reconnect.  Tap the "gear" (User Settings) icon and scroll down the menu to verify the App Version indicates the installed version number.
  8. Remove the USB thumb drive or SD card inserted in step 3 from the IBR-ITAB or IBR-ITAB-HW tablet. 

Note:  If the IBR-ITAB or IBR-ITAB-HW tablet is connected via Wi-Fi with Internet access, the iBridge tablet app can be updated from the Internet.

Posted in [Software / Firmware]
Tags: IBR-ITAB-HW IBR-ITAB iBridge

Using your Device App Powered by iBridge for your Z-Wave Home Automation System

Date Added: 1/10/17

Using your Device App Powered by iBridge for your Z-Wave Home Automation System.

(User Guide OI394A)

Posted in [User Guides]
Tags: iBridge

iBridge Suite IBR-ZREMOTE-W Installation Instructions

Date Added: 1/14/16

iBridge™ Suite Installation Instructions:  Installing the IBR-ZREMOTE-W  Z-Wave Controller, ISEE-WAP Wireless Access Point and the IBR-ITAB Wireless Touchscreen Tablet (WI2174).

Posted in [Installation Manuals]
Tags: iBridge IBR-ZREMOTE-W

iBridge Suite Installation Instructions

Date Added: 2/4/13

iBridge™ Suite Installation Instructions:  Installing the IBR-ZREMOTE Z-Wave Controller, ISEE-WAP Wireless Access Point and the IBR-ITAB Wireless Touchscreen Tablet.

Posted in [Installation Manuals]
Tags: ISEE-WAP IBR-ZREMOTE IBR-ITAB iBridge

iBridge Suite Installation Instructions

Date Added: 9/18/17

iBridge Suite Installation Instructions:  Installing the IBR-ZREMOTE Z-Wave Controller, the ISEE-WAP Wireless Access Point and the IBR-ITAB Wireless Touchscreen Tablet.

Posted in [Installation Manuals]
Tags: iBridge IBR-ZREMOTE

iBridge IBR-ZREMOTE Quick Start

Date Added: 6/9/16

iBridge IBR-ZREMOTE Quick Start Guide.  This comprehensive guide describes the basic steps required to quickly get your new iBridge IBR-ZREMOTE up and running.

Posted in [Quick Start Guides]
Tags: iBridge IBR-ZREMOTE

"Z-Wave Device Setup" Screen Tutorial

Date Added: 10/4/17

How to use the "Z-Wave Device Setup" screen in the iBridge app.

Posted in [Video Tech Tips]
Tags: Z-Wave iBridge

iBridge "Keypad View" Features

Date Added: 12/7/17

This video tutorial describes two new iBridge app features that are located in the User Settings > Home screen:

Lock Display on Keypad View
Set keypad as the Only View

Posted in [Video Tech Tips]
Tags: iBridge

How to program the Keypad Address and Keypad Type to an iBridge System using the iBridge app

Date Added: 1/10/18

How to program the Keypad Address and Keypad Type to an iBridge System using the iBridge app.  Applies to the following models:

IBR-ZREMOTE
IBR-ZREMOTE-W
C-IBR-ZREMOTE
A-IBR-ZREMOTE

Posted in [Video Tech Tips]
Tags: iBridge

Manually open a door using the iBridge app

Date Added: 5/18/18

Programming your control panel to manually open a door using the iBridge app.

Posted in [Tech Tips]
Tags: AccessPro GEM-ACM1D GEM-P3200 GEM-P9600 GEM-X255 iBridge

Sending Zone Descriptions to DSC Panels

Date Added: 11/21/17

Sending Zone Descriptions to DSC Panels

Models:  All StarLink Connect Radios / iBridge App/ DSC 1616, 1832 and 1864 Control Panels.

Posted in [Tech Tips]
Tags: StarLink Connect StarLink iBridge

How to program a Scene in the iBridge App to control your garage door opener

Date Added: 12/13/18

How to program a Scene in the iBridge App to control your garage door opener.

Posted in [Tech Tips]
Tags: iBridge

Unable to Connect to the iBridge IBR-ZREMOTE Remotely

Date Added: 7/23/19

If unable to connect to the iBridge IBR-ZREMOTE remotely.

Posted in [Tech Notes]
Tags: IBR-ZREMOTE IBR-ITAB iBridge

Control4 / 3rd Party Home Automation Checklist

Date Added: 7/25/19

Control4 / 3rd Party Home Automation Checklist
To ensure you are able to communicate to your automation systems through an IBR-ZREMOTE, verify the following items in this Tech Tip.

Posted in [Tech Tips]
Tags: IBR-ZREMOTE iBridge Control4

IBR-ZREMOTE Firmware for Legacy 2 Ethernet Port Model (LATEST)

Date Added: 12/11/19

IBR-ZREMOTE - Legacy 2 Ethernet Port Model – Firmware (Supports Control4 / 3rd Party Home Automation)

Posted in [Software / Firmware]
Tags: iBridge

How to prevent the iBridge app from connecting to the customer's local Wi-Fi network

Date Added: 2/21/19

How to prevent the iBridge app from connecting to the customer's local Wi-Fi network and instead automatically connect to their StarLink Connect communicator.

Posted in [Video Tech Tips]
Tags: iBridge iBridge App

Upgrading a GEM-P816 and GEM-P1632 V10D for iBridge Compatibility

Date Added: 6/18/20

Upgrading a GEM-P816 and GEM-P1632 V10D for iBridge Compatibility.

If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded to V31BA (or higher).

Posted in [Tech Notes]
Tags: IBR-ZREMOTE iBridge GEM-P1632 GEM-P816 StarLink Connect StarLink

Part 1 - Add your Company Logo to the IBR-TOUCH Touchpad - Folder & Filename Requirements

Date Added: 6/24/20

Part 1 - Add your Company Logo to the IBR-TOUCH Touchpad - Folder & Filename Requirements:

Click here for Part 2: Step-by-step.

Posted in [Video Tech Tips]
Tags: iBridge IBR-TOUCH IBR-TOUCH-WL

Part 2 - Add your Company Logo to the IBR-TOUCH Touchpad - Step-by-step

Date Added: 6/24/20

Part 2 - Add your Company Logo to the IBR-TOUCH Touchpad - Step-by-step:

Click here for Part 1: Folder & Filename Requirements.

Posted in [Video Tech Tips]
Tags: IBR-TOUCH-WL IBR-TOUCH iBridge

IBR-ZREMOTE Firmware for New Single Ethernet Port Model (LATEST)

Date Added: 10/19/20

IBR-ZREMOTE - New Single Ethernet Port Model – Firmware (Supports Control4 / 3rd Party Home Automation)

Posted in [Software / Firmware]
Tags: iBridge

StarLink Connect Virtual Keypad Operations & Remote Service Calls with Napco, Honeywell & DSC Control Panels (Feature Matrix)

Date Added: 5/24/21

StarLink Connect Virtual Keypad Operations & Remote Service Calls with Napco, Honeywell & DSC Control Panels (Feature Matrix).

Posted in [Miscellaneous]
Tags: StarLink Connect StarLink iBridge

iBridge Z-Wave Evaluated Device List (LATEST)

Date Added: 6/21/22

iBridge Z-Wave Evaluated Device List, as of June 21st, 2022.

See this Tech Note for important additional information regarding 3-Way Z-Wave Device Association and Direct Range considerations.

Posted in [Miscellaneous]
Tags: Z-Wave iBridge

iBridge IBR-ITAB Security System User Guide

Date Added: 2/13/13

Using your iBridge IBR-ITAB Security System.

Posted in [User Guides]
Tags: GEM-K1CA GEM-RP1CAe2 iBridge IBR-ITAB

Programming the iBridge Suite with PCD-Windows Quickloader V6.1.1

Date Added: 4/29/13

Using PCD-Windows Quickloader V6.1.1 to program the iBridge Suite. Models: IBR-ZREMOTE Z-Wave Controller, ISEE-WAP Wireless Access Point and the IBR-ITAB Wireless Touchscreen Tablet.

Posted in [Tech Tips]
Tags: ISEE-WAP IBR-ZREMOTE IBR-ITAB iBridge Quickloader PCD-Windows

Three steps needed to install our dealer-registered products

Date Added: 11/21/22

Three steps needed to install our dealer-registered products.

(Register at www.NapcoComNet.com)

Includes StarLink, iBridge, iRemote and Air Access.

Posted in [Video Tech Tips]
Tags: StarLink iBridge iRemote Air Access

IBR-TOUCH and IBR-TOUCH-WL Documentation Package

Date Added: 2/1/24

This IBR-TOUCH and IBR-TOUCH-WL Documentation Package (WI2717LF) contains the following documents:

(WI2296) -- Installation Instructions
(WI2297) -- Quick Start
(WI2396) -- USB Port Warning

Important: This PDF contains a mounting template. When printing this PDF, always select printing options to ensure that printed copies of templates are produced without size adjustments. After printing, verify the dimensions that appear on the printed template before use!

Posted in [Installation Manuals]
Tags: IBR-TOUCH-WL IBR-TOUCH iBridge

3-Way Z-Wave Device Association - Direct Range Considerations

Date Added: 10/16/14

3-Way Z-Wave Device Association - Direct Range considerations.

Posted in [Tech Notes]
Tags: IBR-ZREMOTE iBridge

iBridge IBR-TOUCH -- Unable to view iSeeVideo and iBridge ISV2 video camera feed

Date Added: 8/23/24

When unable to view iSeeVideo and iBridge ISV2 video camera feed:  

NAPCO has received reports of an iBridge IBR-TOUCH login issue that occurs during the installation Wizard process.  Upon examination, this issue affects certain Z-Wave issues and the ability to view iSeeVideo and iBridge ISV2 video camera feed.  Refer to this Tech Note for more information.

WinZip file also includes instructions regarding website links that provide an alternate PC web program for iBridgeVideo.

Posted in [Tech Notes]
Tags: iBridge iBridgeVideo