StarLink NOC Supervised Fire Input Programming

Date Added: 9/27/17

How to program a Napco StarLink Fire radio when using supervised Fire inputs for reporting to your central station.

How to Validate StarLink Email/Text Notifications

Date Added: 12/19/17

This Tech Note describes the procedure for validating the email addresses and SMS telephone numbers used for StarLink notifications.

Installation Quick Start / Checklist for Fire Alarm Control Panel DACT Connect Operation

Date Added: 2/10/17

Installation Quick Start / Checklist for Fire Alarm Control Panel DACT Connect Operation.  

Models:  StarLink SLE Commercial Fire Radios.

Is the SLE-CDMA-FIRE approved for commercial fire applications?

Date Added: 8/30/16

Is the SLE-CDMA-FIRE approved for commercial fire applications?

Napco CDMA StarLink Spec Sheet

Date Added: 1/21/15

Napco CDMA StarLink Spec Sheet (A660).

NAPCO StarLink Commercial Fire Communicator Series AHJ Submittal Package

Date Added: 1/11/17

NAPCO StarLink Commercial Fire Communicator Series AHJ Submittal Package.

This package contains documents intended for submittal to the AHJ to be used in the planning and approval of commercial fire alarm installations using the NAPCO StarLink cellular fire communicator.  The StarLink fire communicator models and applicable service plans referenced are fully compliant with UL 864 9th edition, NFPA 2010 and NFPA 2013, which permits its use as a sole path fire alarm communicator.

New York City Certificate of Approval (SLE Series Communicator Models)

Date Added: 11/23/15

New York City Certificate of Approval (SLE Series Communicator Models).

SLE Series Communicator Models:  SLE3/4G-CFB-PS, SLE3/4G-CFB, SLECDMA-CFB-PS, SLECDMA-CFB, SLE-GSM-FIRE and SLE-CDMA-FIRE.

Programming Open and Close Notifications through the SLe-GSM

Date Added: 6/10/13

Programming Open and Close Notifications through the SLe-GSM.

Sales/Marketing Spec Sheet: StarLink Commercial Fire Alarm Communicators: Standard & Mercantile Models

Date Added: 6/9/16

Sales/Marketing Spec Sheet:  StarLink Commercial Fire Alarm Communicators: Standard & Mercantile Models (A676).

Sales/Marketing Spec Sheet: StarLink SLE-Series Universal Cellular Alarm Communicators

Date Added: 1/13/16

Sales/Marketing Spec Sheet:  StarLink SLE-Series Universal Cellular Alarm Communicators (A682).

SLe-ANTEXT Antenna Extension Installation Instructions

Date Added: 5/6/16

SLe-ANTEXT Antenna Extension Installation Instructions.

StarLink / Sur-Gard IP Reporting Advanced Options

Date Added: 12/20/17

This Tech Note describes a new advanced option has been implemented within the Napco NOC website that allows the position of the 5-digit DNIS number to be identified within the 10-digit account number.

StarLink Remote Arm/Disarm mobile app will not arm panel

Date Added: 2/24/15

An issue has been identified with the SLE-GSM-8D-3/4G running V5.2.4 firmware: 

When using the remote app, the PGM will not change state to trip the key switch zone, thus not allowing the system to arm.  The workaround described in this Tech Note can be used to allow the PGM to change state.

StarLink SLE Series Quick Start Guide

Date Added: 5/19/15

NAPCO StarLink SLE Series Activation.

StarLink SLe-DLEXT Download Extender Module Installation Instructions

Date Added: 3/6/12

StarLink SLe-DLEXT Download Extender Module Installation Instructions.

StarLink SLe-SMTCHG Smart Charge Module Installation Instructions

Date Added: 10/21/11

StarLink SLe-SMTCHG Smart Charge Module Installation Instructions.

Using a GEMC Burglary Control Panel with the "My Home StarLink" Remote Arm/Disarm Mobile App

Date Added: 7/9/15

Using a GEMC Burglary Control Panel with the "My Home StarLink" Remote Arm/Disarm Mobile App.

VOIP Communication broadband providers

Date Added: 6/2/14

Details regarding VOIP Communication broadband providers.

How to program your StarLink Commercial Fire communicator to report to a Sur-Gard IP receiver

Date Added: 6/14/18

Permitted Test Timer range for your StarLink Communicator

Date Added: 7/26/18

We recommend adhering to this time range when programming panel-generated Test Timers to ensure your accounts, and those of all StarLink dealers, report in a timely manner. 

How to redirect (takeover) the alarm communications of a control panel with an unknown dealer code

Date Added: 8/30/18

How to redirect (takeover) the alarm communications of a control panel with an unknown dealer code.  

Models:  All NAPCO StarLink communicators.

Downloading DSC Panels Using StarLink Connect (DSC DLS 5 Software)

Date Added: 4/25/17

Downloading DSC Panels Using StarLink Connect (DSC DLS 5 Software).

Downloading Honeywell Panels Using StarLink Connect (Honeywell Compass software)

Date Added: 4/25/17

Downloading Honeywell Panels Using StarLink Connect (Honeywell Compass software).

StarLink Connect Communicators: Downloading DSC and Honeywell Panels Getting Started Guide

Date Added: 5/17/17

StarLink Connect Communicators:  Downloading DSC and Honeywell Panels Getting Started Guide.

Sending Zone Descriptions to DSC Panels

Date Added: 11/21/17

Sending Zone Descriptions to DSC Panels

Models:  All StarLink Connect Radios / iBridge App/ DSC 1616, 1832 and 1864 Control Panels.

Before programming a VISTA-21iP control panel with StarLink Connect

Date Added: 12/21/17

Before you program a VISTA-21iP control panel with StarLink Connect, follow these steps.

How to Set Up your Login in the "My Home StarLink" App

Date Added: 1/17/19

8 Blinks of the "D5" LED Indicate Trouble Conditions

Date Added: 2/15/19

With all StarLink LTE Sole Path and Dual Path communicators, the D5 LED will blink 8 times and trip the trouble output when a line cut condition is detected.

Programming a StarLink communicator to report Bosch Receivers

Date Added: 4/25/19

Custom settings for Handshake/Kiss-off of Mircom Fire panels when connected to StarLink Fire Communicators

Date Added: 5/13/19

Custom settings for Handshake/Kiss-off of Mircom Fire panels when connected to StarLink Fire Communicators.

Changing StarLink Contact Information in the NAPCO NOC Website

Date Added: 6/10/19

Changing StarLink Contact Information in the NAPCO NOC Website.

How to enable your FireLink FACP for remote downloading through the integral StarLink Communicator

Date Added: 6/11/19

StarLink IP Reporting to Sur-Gard Non-Supervised Accounts

Date Added: 4/25/19

StarLink IP Reporting to Sur-Gard Non-Supervised Accounts.

Programming a StarLink communicator to report to Sur-Gard System 5 Receivers

Date Added: 4/25/19

How to program a StarLink communicator to report in IP format to a Sur-Gard System 5 Receiver

Date Added: 6/25/19

How to program a StarLink communicator to report in IP format to a Sur-Gard System 5
Receiver.

Installation Quick Start / Checklist for Fire Alarm Control Panel DACT Connect Operation

Date Added: 4/12/18

Installation Quick Start / Checklist for Fire Alarm Control Panel DACT Connect Operation, for StarLink SLE Commercial Fire Radio models.

NAPCO NOC (StarLink Management Center) "Start template process" Feature

Date Added: 9/23/19

NAPCO NOC (StarLink Management Center) "Start template process" Feature.

Summary of E356 signal (loss of central station polling) with StarLink communicators reporting by dial up / Telco

Date Added: 10/4/19

Summary of E356 signal (loss of central station polling) with StarLink communicators reporting by dial up / Telco.

Overview of the StarLink LTE Dual-Path Fire Communicator

Date Added: 10/4/19

Programming NAPCO StarLink LTE Dual Path Fire Communicators

Date Added: 12/11/19

This video focuses on programming the inputs to a NAPCO StarLink LTE Dual Path Fire Communicator.

Wiring an LTE Dual Path Communicator to the DACT of an FACP

Date Added: 1/22/20

Wiring a StarLink LTE model Dual Path Communicator to the Digital Alarm Communicator Transmitter (DACT) of an FACP:

FACP Re-dialing Before Completing a Report to the Central Station

Date Added: 3/19/20

What to do if your FACP is re-dialing before completing a report to the central station.

StarLink Connect Residential Series SLE-CDMA-C / SLE-CDMA-Z Multi-Function Alarm Communicators: Quick Start Guide

Date Added: 3/20/17

StarLink Connect Residential Series SLE-CDMA-C / SLE-CDMA-Z Multi-Function Alarm Communicators:  Quick Start Guide.

Incomplete registration of a StarLink Communicator (unit does not appear as registered in the ComNet / NOC websites)

Date Added: 3/25/20

Incomplete registration of a StarLink Communicator (unit does not appear as registered in the ComNet / NOC websites).

How to program a static IP Address into your StarLink Dual Path Communicator

Date Added: 4/8/20

How to program a static IP Address into your StarLink Dual Path Communicator:

Set Up Input Reporting for StarLink LTE Dual Path Fire Communicators

Date Added: 4/9/20

The LTE dual path communicators come with four supervised inputs that can be wired to a FACP without a DACT to provide four signals without the need for the 9SLE10KHARN Wire Harness.  This Tech Tip describes how to set up Input reporting for StarLink LTE dual path Fire communicators.  

Set Up Input Reporting for StarLink LTE Dual Path Fire Communicators Reporting to IP Receiver

Date Added: 4/23/20

Set Up Input Reporting for StarLink LTE Dual Path Fire Communicators Reporting to IP Receiver.

How to program your StarLink Commercial Fire or StarLink Connect communicator using the StarLink SLE Wi-Fi module to connect to a 2.4GHz wireless router

Date Added: 5/13/20

How to program your StarLink Commercial Fire or StarLink Connect communicator using the StarLink SLE Wi-Fi module to connect to a 2.4GHz wireless router:

Adding Napco NOC Notifications: User's Guide

Date Added: 4/2/18

Adding Napco NOC Notifications:  User's Guide.

The NAPCO NOC (StarLink Management Center at www.NapcoNOC2.com) can now be configured to send Notifications that allow supervision -- in real-time -- of all of your StarLink communicator accounts.

Connecting a StarLink Fire Communicator to an FACP with Two Telco Connections

Date Added: 10/19/17

How to wire a Fire Alarm Control Panel (FACP) equipped with two Telco connections to a StarLink Fire Communicator.

Ensuring DSC and Ademco control panels have the correct firmware for use with the StarLink Connect Communicators

Date Added: 2/1/18

How to ensure the DSC and Ademco control panels have the correct firmware for use with the StarLink Connect communicators.

FACP with StarLink Communicator: Using Two 9SLE10KHARN Wire Harnesses for Two N/O or N/C Trips

Date Added: 4/9/20

FACP with StarLink Communicator:  This Tech Note describes how to use two 9SLE10KHARN Wire Harnesses for two N/O or N/C Trips.

Changing your StarLink GSM Communicator Subscriber Information

Date Added: 11/21/17

How to change your StarLink GSM communicator subscriber information:

How to access the StarLink Management Center from your smartphone

Date Added: 8/23/18

How to access the StarLink Management Center (NOC) from your smartphone.

How to create a second TCP/IP port in the Compass software when using a combination of Honeywell AlarmNet and Napco StarLink Communicators

Date Added: 3/16/18

This Tech Tip applies when using Honeywell Compass software for programming Vista alarm control panels when using a combination of Honeywell AlarmNet and Napco StarLink Communicators. 

It describes how to create a second TCP/IP port in the Compass software for use with the StarLink Communicators.

How to program the StarLink communicator for the control panel manufacturer (Napco, Honeywell or DSC)

Date Added: 4/12/18

How to program the StarLink communicator for the control panel manufacturer (Napco, Honeywell or DSC) to which it is connected.

How to set up your StarLink Dual Path Commercial Fire or Burglary Communicator for Dual Path Reporting.

Date Added: 12/28/17

How to suspend or terminate a StarLink communicator using the NapcoComnet.com website

Date Added: 11/1/18

How to update StarLink Communicator firmware

Date Added: 1/25/18

How to update StarLink radio firmware.

How to use the "Start Template Process" utility in the StarLink Management Center (Napco NOC)

Date Added: 5/24/18

How to wire the StarLink Fire Communicator PGM1 Trouble output to an SLC module or to a FACP with isolated ground using a low-current fire-rated relay

Date Added: 11/29/17

How to wire the StarLink Fire Communicator PGM1 Trouble output to an SLC module or to a FACP with isolated ground using a low-current fire-rated relay.

Installation Quick Start / Checklist for Fire Alarm Control Panel DACT Connect Operation with FACP to Communicator Wiring Protected in Conduit

Date Added: 11/24/15

Installation Quick Start / Checklist for Fire Alarm Control Panel DACT Connect Operation with FACP to Communicator Wiring Protected in Conduit.  Page 2 also describes how to mount the StarLink SLE Communicator to a electrical gang box.  

Installation Quick Start / Checklist for Triggering StarLink Communicator Inputs from FACP Relays

Date Added: 4/12/18

Installation Quick Start / Checklist for Triggering Communicator Inputs from FACP Relays for StarLink SLE Commercial Fire Radio models.

IP / Dual Path Reporting with a StarLink Connect Communicator (Hardwired LAN Connection, cellular as backup)

Date Added: 4/25/17

Dual Path to NOC with NOC dial-up communication to CS receiver

Tech Tip Subject:  IP / Dual Path Reporting with a StarLink Connect Communicator (Hardwired LAN Connection)

Models:  All StarLink Connect Communicator models

The StarLink Connect communicator includes the capability for dual path, IP and cellular reporting.  The following details the set-up required for communicating from the StarLink Connect communicator to the NAPCO NOC via IP as primary with cellular as backup.  The NOC will then communicate the alarm event to the central station receiver via dial-up reporting.

IP / Dual Path Reporting with a StarLink Connect Communicator (Hardwired LAN Connection, dial-up reporting as backup)

Date Added: 5/9/17

Dual Path to NOC, with NOC IP communication backed up by dial-up to CS receiver.

Tech Tip Subject:  IP / Dual Path Reporting with a StarLink Connect Communicator (Hardwired LAN Connection)

Models:  All StarLink Connect Communicator Models

The StarLink Connect communicator includes the capability for dual path, IP and cellular reporting.  The following details the set-up required for communicating from the StarLink Connect communicator to the NAPCO NOC via IP as primary with cellular as backup.  The NOC will then communicate the alarm event to the central station receiver via IP reporting as primary with dial-up reporting as backup.

IP / Dual Path Reporting with a StarLink Connect Communicator (Wireless LAN Connection)

Date Added: 11/9/17

IP / Dual Path Reporting with a StarLink Connect Communicator (Wireless LAN Connection).

The StarLink Connect communicators are capable of dual path reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) through the Internet with cellular backup.

IP / Dual Path Reporting with a StarLink Dual Path Communicator (Hardwired LAN Connection)

Date Added: 11/9/17

IP / Dual Path Reporting with a StarLink Dual Path Communicator (Hardwired LAN Connection).

The StarLink Connect communicators are capable of dual path reporting, from the installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet, with cellar backup.

IP / Dual Path Reporting with a StarLink Dual Path Communicator (Wireless LAN Connection)

Date Added: 11/21/17

IP / Dual Path Reporting with a StarLink Dual Path Communicator (Wireless LAN Connection).

Napco StarLink Commercial Fire & Burglary Communicators: How to wire Input 2 and/or Input 3 for Supervised Fire Alarm and Trouble

Date Added: 6/7/17

Napco StarLink Commercial Fire & Burglary Communicators:  How to wire Input 2 and/or Input 3 for Supervised Fire Alarm and Trouble.

Path Supervision with a StarLink Dual Path or StarLink Connect Communicator

Date Added: 7/17/17

The StarLink dual path and StarLink Connect Communicators are capable of dual path reporting from the communicator installation site to the NAPCO NOC (www.NapcoNOC.com) over the Internet with cellar (telephone) backup.  This Tech Tip describes the required programming steps at www.NapcoNOC.com website.

Programming a DSC Power Series Control Panel with DLS5 Software and a StarLink Connect Communicator

Date Added: 7/20/17

Programming a Honeywell Vista Control Panel with Compass and a StarLink Connect Communicator

Date Added: 7/20/17

Programming a StarLink Communicator to Report to a Bosch Receiver via TCP/IP

Date Added: 4/25/19

Programming a StarLink Communicator to Report to a Bosch Receiver via TCP/IP.

Programming Communicator Generated Signals to the Central Station

Date Added: 6/14/18

Tech Tip:  Programming Communicator Generated Signals to the Central Station.

SLE Communicator and StarLink NOC Reporting Codes and Restores

Date Added: 9/1/17

This Tech Tip provides a general description of the NAPCO StarLink NOC reporting codes and restores encountered with all StarLink SLE communicators.

StarLink Commercial Fire Communicator Connections

Date Added: 12/21/17

StarLink Commercial Fire Communicator Connections.

StarLink Commercial Fire Communicator Quick Start Checklists: For FACP DACT Connect Operation or Triggering Communicator Inputs from FACP Relays

Date Added: 4/12/18

For the StarLink Commercial Fire Communicators, these checklists outline the steps for wiring and NOC programming (at http://NapcoNOC.com) to meet NFPA and UL requirements for either DACT reporting or for FACP-Triggered reporting.

Click here for an updated chart that displays the line of StarLink Commercial Fire communicators with specifications, approvals and applicable service plans for each model.

StarLink Commercial Communicator Series: Summary of Service Plans

Date Added: 4/26/16

StarLink Commercial Communicator Series:  Summary of Service Plans as of 04/26/2016.

Models:

SLECDMA-CB
SLECDMA-CB-TF
SLECDMA-CFB-PS
SLE-CDMA-FIRE
SLECDMA-CFB

StarLink Commercial Communicator Supervision with Sur-Gard

Date Added: 4/9/19

StarLink Commercial Communicator Supervision with Sur-Gard.

StarLink Connect Communicator Settings for Each Panel Manufacturer

Date Added: 5/15/17

How to set the StarLink Connect communicator for the panel manufacturer (NAPCO, HONEYWELL or DSC).

StarLink Communicator Management Center (www.NapcoNOC.com) Clipboard Features

Date Added: 1/31/19

StarLink Management Center (www.NapcoNOC.com) Clipboard Features.

Tip / Ring Fault with a StarLink Dual Path or StarLink Connect Communicator

Date Added: 7/17/17

The StarLink Dual Path and StarLink Connect Communicators are capable of monitoring the telco connection for a TIP / RING wiring fault.  In addition to installing an EOLR at the control panel Telco connection, this Tech Tip describes how to program the communicator at www.NapcoNOC2.com.

Call Waiting Prefix Numbers Causing Interference

Date Added: 6/18/20

Tech Tip:  If Call Waiting prefix numbers are causing interference.

Upgrading a GEM-P816 and GEM-P1632 V10D for iBridge Compatibility

Date Added: 6/18/20

Upgrading a GEM-P816 and GEM-P1632 V10D for iBridge Compatibility.

If you wish to use the iBridge IBR-ZREMOTE module, other iBridge system components or a StarLink Connect Communicator with an older GEM-P816 or GEM-P1632 control panel running firmware version 10D, this older control panel firmware must be upgraded to V31BA (or higher).

Connecting the SLE Fire Communicator to Fire Alarm Control Panels that include two Telco jacks

Date Added: 10/8/15

When connecting the StarLink SLE Fire Communicator to Fire Alarm Control Panels that include two Telco jacks.

Required NOC Programming for Commercial Fire Accounts

Date Added: 9/28/17

A guide to help you configure a StarLink Commercial Fire communicator account.

How to Program a Managed Test Timer for a StarLink LTE Communicator

Date Added: 7/30/20

Micro 2 Firmware for the StarLink Connect Communicators, (DSC & Honeywell)

Date Added: 9/17/20

Download WinZip file contains three files:

UnivRemMod_DSC_0-0-27.bin
UnivRemMod_hw01.07.08.bin
serilaflash_9_16_2020.bin

How to register a new StarLink Communicator

Date Added: 9/24/20

To register a new StarLink Communicator, view the following video Tech Tip:

Using a NAPCO StarLink Communicator with DSC MAXSYS PC4020 Control Panels

Date Added: 10/15/20

Using a NAPCO StarLink Communicator with DSC MAXSYS PC4020 Control Panels

Re-wiring a StarLink Dual Path Fire Communicator with the New Telco 2 JP2 Trouble Option

Date Added: 10/20/20

To re-wire the StarLink Dual Path Fire Communicator with a power supply to drop Telco 2 voltage upon a power supply trouble (i.e. AC Fail / Low Batt).

StarLink SLE Commercial FirstNet FNI Series SLE-FNI-FIRE Dual-Path Alarm Communicator Installation Instructions

Date Added: 10/21/20

StarLink SLE Commercial FirstNet FNI Series SLE-FNI-FIRE Dual-Path Alarm Communicator Installation Instructions.

StarLink SLE Commercial FirstNet FNI Series Dual-Path Alarm Communicators, Installation Instructions

Date Added: 10/22/20

StarLink SLE Commercial FirstNet FNI Series Dual-Path Alarm Communicators, Installation Instructions.

The following models are included in this manual:

SLE-FNI-CFB-PS: Commercial / Residential Fire LTE Radio-TCP/IP Communicator in red metal housing with SLE-ULPS-R power supply and 16.5V / 20VA transformer mounted inside housing

SLE-FNI-CFB: Commercial / Residential Fire LTE Radio-TCP/IP Communicator in red metal housing. Powered directly from control panel Aux/Remote Fire Power (no power supply, no transformer, rated nominal 12/24VDC input)

How to Change StarLink Communicator Subscriber Information

Date Added: 11/19/20

This video describes how to change StarLink communicator subscriber information (name, address, etc.).

Sur-Gard IP Receiver & NAPCO StarLink Integration Documents

Date Added: 7/31/18

The following Sur-Gard IP Receiver documents are available:

StarLink Commercial Radio Supervision with Sur-Gard
When a StarLink Commercial Fire and Commercial Burglary radio is reporting to a Sur-Gard IP receiver at a central station, to ensure the Sur-Gard receiver properly supervises the radio account, follow the steps in this Tech Tip.

StarLink / Sur-Gard IP Reporting Advanced Options
This Tech Note describes a new advanced option has been implemented within the Napco NOC website that allows the position of the 5-digit DNIS number to be identified within the 10-digit account number.

StarLink / Sur-Gard Video Tech Tip
How to program your StarLink Commercial Fire communicator to properly report to a Sur-Gard IP receiver.

Three steps to becoming a NAPCO Dealer for Cellular and IP Products

Date Added: 1/13/21

Three steps to becoming a NAPCO Dealer for Cellular and IP Products:

Remove Jumper JP2: Monitoring the StarLink Communicator Power Supply to Trigger Local FACP Trouble

Date Added: 5/7/21

How to wire your Communicator power supply to your FACP to monitor AC/Battery Power (Triggers Telco 2 trouble on Communicator trouble).  Remove jumper JP2 to enable the radio to drop power to Telco 2, as detailed in this Video Tech Tip.  

How to send a test signal from your StarLink communicator to the central station

Date Added: 5/12/21

Test your StarLink Communicator:  How to send a test signal from your StarLink communicator to the central station.

StarLink Connect Virtual Keypad Operations & Remote Service Calls with Napco, Honeywell & DSC Control Panels (Feature Matrix)

Date Added: 5/24/21

StarLink Connect Virtual Keypad Operations & Remote Service Calls with Napco, Honeywell & DSC Control Panels (Feature Matrix).

NAPCO StarLink Communicator Compliance Summary

Date Added: 7/9/21

A summary of all StarLink and FireLink compliance approvals.

For a copy of a compliance certificate, simply click the link for the product of interest and you will be automatically directed to the download site.