Changing StarLink Contact Information in the NAPCO NOC Website

Date Added: 6/10/19

Changing StarLink Contact Information in the NAPCO NOC Website.

NAPCO NOC (StarLink Management Center) "Start template process" Feature

Date Added: 9/23/19

NAPCO NOC (StarLink Management Center) "Start template process" Feature.

Summary of E356 signal (loss of central station polling) with StarLink communicators reporting by dial up / Telco

Date Added: 10/4/19

Summary of E356 signal (loss of central station polling) with StarLink communicators reporting by dial up / Telco.

How to program a static IP Address into your StarLink Dual Path Communicator

Date Added: 4/8/20

How to program a static IP Address into your StarLink Dual Path Communicator:

Adding Napco NOC Notifications: User's Guide

Date Added: 4/2/18

Adding Napco NOC Notifications:  User's Guide.

The NAPCO NOC (StarLink Management Center at www.NapcoNOC2.com) can now be configured to send Notifications that allow supervision -- in real-time -- of all of your StarLink communicator accounts.

How to suspend or terminate a StarLink communicator using the NapcoComnet.com website

Date Added: 11/1/18

SLE Communicator and StarLink NOC Reporting Codes and Restores

Date Added: 9/1/17

This Tech Tip provides a general description of the NAPCO StarLink NOC reporting codes and restores encountered with all StarLink SLE communicators.

UL Listing - Software Receivers

Date Added: 5/6/20

UZSA.S3641 - Software Receivers

Software receiver for use with Listed ITE that complies with UL 60950

Network Operations Center (NOC) System Software

How to Program a Managed Test Timer for a StarLink LTE Communicator

Date Added: 7/30/20

StarLink Fire Communicator Activation Guide

Date Added: 5/17/22

This activation guide depicts a streamlined StarLink Fire Communicator activation procedure using Templates.  Note:  The Fire Communicator must remain powered down until the process is complete, at which point it can be powered up and the programming will automatically be acquired.

Using the NAPCO NOC Firmware Update Feature

Date Added: 9/22/22

This video describes the integrated firmware download / installation option for StarLink Connect Fire and Burglary alarm communicators. 

Missed Alarm Signal due to Contact ID and 8-Digit Format Accounts on Same Receiver Line Card

Date Added: 8/22/23

Tech Note:  Missed Alarm Signal due to Contact ID and 8-Digit Format Accounts on Same Receiver Line Card.

NAPCO has received reports of installations where a communicator sent a signal into a central station receiver and the NOC website shows that the receiver kissed-off the signal, but the signal was never processed by the automation. Upon examination, this issue has been attributed to corrupt data being misinterpreted as valid.  See this Tech Note for complete details.  

UL Certificate of Compliance: Network Operations Center (NOC) System Software

Date Added: 1/24/24

UL Certificate of Compliance:  Network Operations Center (NOC) System Software, Version 6.xx.xx, where “xx” may be any alphanumeric suffix representing minor software de-bugging only.

Certificate Number:  S3641
Report Reference:  S3641-20150411
Issue Date:  2024-JANUARY-24

Standards for Safety: 
UL 864 – Standard for Control Units and Accessories for Fire Alarm Systems, Tenth Edition
UL 1635 - Digital Alarm Communicator System Units, Third Edition
UL 1610 - Standard for Central-Station Burglar-Alarm Units, Fourth Edition

How to suppress a runaway signal or put a signal "on test"

Date Added: 9/14/22

How to suppress a runaway signal or put a signal "on test".

The NAPCO NOC website (www.NapcoNoc.com) now features a Tools tab. You are presented with two options:

1. "RADIO SIGNAL ON TEST"

This option suppresses the runaway signal at the radio; the signal will not appear in the log. This selection is preferred in a runaway situation.

2. "NOC SIGNAL ON TEST"

This option suppresses the runaway signal at the NOC; the signal will appear in the log, but will dead-end at the NOC (not be forwarded to the central station).

Before performing either option, ensure to "Stun" the communicator to temporarily stop transmissions (click the "Send Stun Command" button is located at the top left).

After you have entered the relevant information under "ZONE", "CID", and/or "PULSE", add a check to either test option and click Save. When you are ready to remove the test / suppression, click Cancel.

UL Certificate of Compliance: Network Operations Center (NOC) System Software, Version 5.xx.xx

Date Added: 11/1/18

UL Certificate of Compliance:  Network Operations Center (NOC) System Software, Version 5.xx.xx.

Certificate Number 20181101-S3641
Report Reference S3641-20150411
Issue Date 2018-NOVEMBER-01

Standards for Safety:
UL 864:  Control Units and Accessories for Fire Alarm Systems
UL 1635:  Digital Alarm Communicator System Units
UL 1610:  Central-Station Burglar-Alarm Units
UL 1610:  Certification Requirement Decision – Requirements for Central Supervisory Station Equipment, Central Station Burglar Alarm Units

SLE Series Communicator Reporting & PCD-Windows Quickloader Setup and Configuration Instructions

Date Added: 11/9/18

SLE Series Communicator Reporting & PCD-Windows Quickloader Setup and Configuration Instructions NOC Software Version 3.XX.XX minimum.

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Radio Management Center (NAPCO NOC) -- System Time

Date Added: 9/6/24

Radio Management Center (NAPCO NOC) -- System Time.

In the StarLink Radio Management Center, i.e., the NAPCO NOC, you may notice that all system Event times are displayed in the Eastern Time Zone (ET) only. This is because the NAPCO NOC (Network Operations Center) is physically located in the NAPCO headquarters in Amityville, NY, located in the Eastern Time Zone of the United States.  For details, see this Tech Tip.