Avoid Communication issues with Correct Central Station Telephone Numbers

Date Added: 4/16/20

The NOC website uses "9999999999" as a "dead end" telephone number, i.e. the signals will not go from the NOC out to your central station. Any other combination of 10 digits can be used for a valid central station receiver telephone number.

Posted in [Tech Tips]
Tags: Control Panel

EPROM Installation Instructions

Date Added: 4/10/06

Software Enhancement Eprom Installation Instructions.

Posted in [Installation Manuals]
Tags: Control Panel

How to "Cold Start" Napco Control Panels

Date Added: 5/2/23

How to "Cold Start" Napco Control Panels (Models GEM-P816, GEM-P1632, GEM-P1664, GEM-P3200, GEM-P9600 AND GEM-X255).

Posted in [Programming Manuals]
Tags: GEM-X255 GEM-P9600 GEM-P3200 GEM-P1664 GEM-P1632 GEM-P816 Control Panel

Missed Alarm Signal due to Contact ID and 8-Digit Format Accounts on Same Receiver Line Card

Date Added: 8/22/23

Tech Note:  Missed Alarm Signal due to Contact ID and 8-Digit Format Accounts on Same Receiver Line Card.

NAPCO has received reports of installations where a communicator sent a signal into a central station receiver and the NOC website shows that the receiver kissed-off the signal, but the signal was never processed by the automation. Upon examination, this issue has been attributed to corrupt data being misinterpreted as valid.  See this Tech Note for complete details.  

 

 

Posted in [Tech Notes]
Tags: Control Panel NOC