Prima Quick Start Guide

Date Added: 8/7/23

Prima Quick Start Guide.

2: Prima Central Station Setup

Date Added: 10/12/23

To set up central station monitoring, select a Prima Authorized Central Station from the list located in the link below, then continue with the steps in this Tech Tip.

• Prima Authorized Central Stations

3: Prima Master User Setup

Date Added: 10/12/23

Prima Security System: Set Up the Master User.

When creating a Prima account, set up the Master user for app access.

4: Prima App -- Add Users

Date Added: 10/12/23

How to add Users with the Prima app.

Only an administrator with a Master login can add new users.

1: Prima ComNet Registration

Date Added: 10/12/23

How to Register your Prima® Super Panel at the ComNet website.

This Tech Tip describes how to register the Prima control panel at www.NapcoComNet.com.  Note that dealers that are new to NAPCO remote services must register at ComNet; the approval confirmation can take up to 24 hours.

Prima: Approved Z-Wave Device List

Date Added: 4/5/24

NAPCO Prima Approved Z-Wave Device List.

Prima PWD Window / Door Transmitter Not Tripping During Initial Setup

Date Added: 11/16/23

NAPCO Prima PWD Window / Door Transmitter Not Tripping During Initial Setup.

Prima PBELL Doorbell Notifications

Date Added: 11/2/23

Tech Tip:  How to enable Prima PBELL Doorbell Notifications.

Prima PBELL Doorbell LED Indications

Date Added: 11/16/23

NAPCO Prima PBELL Wi-Fi HD Video Security Doorbell LED Indications.

Prima P1A Super Panel Displays Message "XP02SNet isn't responding"

Date Added: 11/16/23

Tech Tip:  Prima P1A Super Panel Displays Message "XP02SNet isn't responding".

Prima: Setting-up the Master User

Date Added: 5/3/24

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Prima Getting Started: Setting Up a New System

Date Added: 5/9/24

Prima Getting Started:  How to set up a new Prima system.

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Prima PSIREN Mounting Templates

Date Added: 5/10/24

Prima PSIREN Mounting Templates.  When printing PDF file, be sure to print 1:1 (no size adjustments) and verify the dimensions on the printed template after printing.

Resetting the Prima Super Panel

Date Added: 5/30/24

How to reset your NAPCO Prima Super Panel back to its original factory settings.

Rebooting / Power Cycling the Prima Super Panel (From Screen Menu)

Date Added: 5/30/24

Rebooting / Power Cycling the Prima Super Panel:  To reboot your Prima Super Panel without removing the power source and backup battery.  

Prima Super Panel "Unit ID" Locations

Date Added: 5/31/24

Prima Super Panel "Unit ID" Locations.

A Unit ID (also called the "Account Number" when displayed on the Super Panel screen) is a unique identifier assigned to each Prima Super Panel.  It is displayed in the locations listed in this Tech Tip.

Prima: Authorized Central Station List (June 17, 2024)

Date Added: 6/17/24

Prima Authorized Central Station List (June 17, 2024).  Recent additions are in blue.

Adding a Prima Super Panel ("WARNING No gateway entries exist")

Date Added: 6/14/24

The NAPCO Prima dealer portal website (www.NapcoPrima.Pro) allows you to add new (and delete existing) Prima Super Panels (called "gateways" in the website). 

If your Super Panel was deleted in error and the message "WARNING No gateway entries exist" appears (shown below), follow the steps in this Tech Tip to re-enter the previously added Super Panel (or add a new one).

Silencing Prima Arming Announcements

Date Added: 6/14/24

How to silence Prima arming announcements.

Prima PSIREN Siren / Strobe Installation Instructions & Templates

Date Added: 7/24/24

Prima PSIREN Siren / Strobe Installation Instructions & Templates.  This WinZip file contains two documents:

• The Prima PSIREN Siren / Strobe Installation Instructions (WI2727)
• The Prima PSIREN Installation Templates (WI2728).  IMPORTANT:  Always print installation templates 1:1 "Actual Size" without size adjustments.  Always verify dimentions after printing!

Select this link to download the Prima Installation and User Guide.

Prima Methods of Communication

Date Added: 7/25/24

Tech Tip:  Prima Methods of Communication.

How to Configure your Prima Super Panel for Auto Arming and Auto Disarming

Date Added: 7/30/24

How to Configure your Prima Super Panel for Auto Arming and Auto Disarming.

NAPCO Prima: Connected to Wi-Fi with 'No Internet' Icon

Date Added: 7/30/24

If you see a symbol on a Prima Super Panel screen that looks like the symbol shown below, it means that although the Prima system is connected to a Wi-Fi network (SSID), there is no active connection to the Internet.  To resolve this issue, download and perform the steps in this Tech Tip.

PSMK Photoelectric Smoke Detector Operation and Installation Guide

Date Added: 7/31/24

PSMK Photoelectric Smoke Detector Operation and Installation Guide (WI2646).

For additional information about the Prima security system, see the Prima Installation and User Guide.

PSMKCO Smoke / Carbon Monoxide Detector Operation and Installation Guide

Date Added: 7/31/24

PSMKCO Supervised Digital Wireless Smoke / Carbon Monoxide Detector Operation and Installation Guide (WI2647).

For additional information about the Prima security system, see the Prima Installation and User Guide.

Note:  Prima sensors are compatible with the Prima Super Panel only.

Prima Signals Not Being Transmitted to the Central Station

Date Added: 8/23/24

Tech Tip:  Prima Signals Not Being Transmitted to the Central Station.

If your Prima alarm or panic signals are not being received by your CS and are not appearing in the event history in the NAPCO Prima dealer portal website (www.NapcoPrima.Pro), check the Super Panel settings as described in this Tech Tip.

Download / Install Prima App on an Apple iOS Device

Date Added: 8/26/24

To download and install the Prima app on an Apple iOS device.

How to Switch Between Separate Prima Accounts using the Prima App

Date Added: 8/27/24

This Tech Tip describes how to add multiple Prima Super Panel accounts into the Prima app and switch between them.

Prima Installation and User Guide

Date Added: 9/11/24

This WinZip file contains the Prima Installation and User Guide (OI436) and these other documents:

• The PHW8RETRO Takeover Module Installation Instructions (WI2716)
• The PSIREN Siren-Strobe Installation Instructions (WI2727)
• The PSIREN Installation Templates (WI2728).  IMPORTANT:  Always print installation templates 1:1 "Actual Size" without size adjustments.  Always verify dimentions after printing!

Prima PHW8RETRO Takeover Module Installation Guide

Date Added: 9/11/24

Prima PHW8RETRO Takeover Module Installation Guide.

How to Download and Install the Prima App

Date Added: 10/3/24

How to Download and Install the Prima App (Android).

Adding the Prima PRETROFIT into the Prima Super Panel and Adding 345MHz Sensors

Date Added: 10/3/24

Tech Tip:  Adding the Prima PRETROFIT into the Prima Super Panel and Adding 345MHz Sensors.

TurnKey Feature - Dealer Setup for New Residents & Resident Activation Procedure

Date Added: 11/22/24

TurnKey Feature - Dealer Setup for New Residents & Resident Activation Procedure.

The TurnKey feature simplifies the system installation and activation process for an unoccupied residence, ensuring all security devices are operational and ready for the new resident's activation.  This guide also includes the resident activation procedure.