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Is there an easy way to sequentially add a 'block' of proximity cards into DL-Windows?

Answer:
When adding proximity cards to DL-Windows, a Sequential Add utility is available if you have a block of cards you wish to add in sequence.  For example, card numbers 1093600 through 1093700 with all other card attributes (Card Type, Card Number...

Will DL-Windows run on a Chromebook?

Answer:
DL-Windows will only run on a Windows PC. 
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Are the account file(s) from DL-Windows version 5.5.3 compatible with DL-Windows version 5.5.4? Can the account files be imported directly into version 5.5.4?

Answer:
Yes. The account file(s) from DL-Windows version 5.5.3 are fully compatible with DL-Windows version 5.5.4 and can be imported directly into version 5.5.4.
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How can I configure DL-Windows to automatically "Run as administrator"?

Answer:
DL-Windows requires administrator rights to run (i.e., "Run as administrator"). This means that every time you run DL-Windows, you are granting DL-Windows special permissions to access certain parts of your Windows PC that would otherwise be...

My SQL Express 2012 installation resulted in a "Fusion Active Template Library (ATL)" failed status. What can I do?

Answer:
If an SQL Express 2012 installation results in a "Fusion Active Template Library (ATL)" failed status, proceed as follows:
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How do I use DL-Windows to enable only one PIN code during selected time intervals?

Answer:
To use DL-Windows to enable only one PIN code during selected time intervals:
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My PC is running Windows 10 and I am unable to install SQL 2012. Do you have any suggestions?

Answer:
If your PC is running Windows 10 and you are unable to install SQL 2012, try the following steps:
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Can I export and view my Global Users using Microsoft Excel?

Answer:
Yes. You can export a .csv (Comma Separated Values) file to Excel. Click Tools > Export Global Users to .CSV. Select a file path destination as desired. Open the .csv file with Microsoft Excel (example shown in the image below).

Can I send a Passage Mode (unlock) Command to a lock using the DL-Windows software, rather than using the lock’s keypad?

Answer:
Yes! Launch DL-Windows. In the main screen, right-click the selected lock. In the selections that appear, there are three related options: 
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With DL-Windows V5.3.3, 5.4.2 and 5.5.3, how can I trigger a normally open relay to close during a failed entry attempt?

Answer:
In DL-Windows, click Features > Relay tab. Check to enable Failed Entry Attempt. When an incorrect, invalid or disabled User Code is entered, the lock’s integral relay will close, triggering an access control panel or another auxiliary...

Why is my AL-DTM Data Transfer Module taking so long to communicate with my lock?

Answer:
If you are experiencing slow AL-DTM Data Transfer Module speeds when communicating, it is likely that the wrong driver is installed, causing delays and sometimes termination of the communication link. The following steps provide a solution:
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Why does my Networx lock indicate "Not Listed" in DL-Windows after the lock Discovery process?

Answer:
Your DL-Windows software version is outdated. If you have discovered a lock without a model number listed (see example image, below), it is likely that your DL-Windows software is older than the model itself.
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Does DL-Windows V5.5.3 ONLY work with Microsoft® SQL Server® 2012 Express?

Answer:
No, Microsoft® SQL Server® 2012 Express is included with the software, and was the version used for all internal testing. However, DL-Windows V5.5.3 will also work with SQL Server versions above 2012, such as 2014, 2016, 2017 etc.

After I uninstall Microsoft SQL Server, my PC still lists previously created SQL database names. How can I completely remove them?

Answer:
Uninstall SQL through the Add or remove programs utility, located in the Control Panel (located in Control Panel\All Control Panel Items\Programs and Features).
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Can I increase how often DL-Windows backs up my database?

Answer:
Yes! DL-Windows versions 5.3.3, 5.4.2 and 5.5.3 each include an automatic backup feature that creates an image of your database and stores it on your local C: drive. By default, the automatic backup frequency is Monthly. To increase or decrease the...

Can I make the same programming change to all of the locks within one Account simultaneously?

Answer:
Yes! In DL-Windows, click the Wireless button, add a check to select each individual lock (or right-click the Enable column and click Select All). In the Function column, select Send Profile and click Start to communicate all changes to the selected...

Using DL-Windows software, I created a Schedule to enable Passage Mode. How do I apply the Schedule to only one of the two doors in my system?

Answer:
DL-Windows V5.5.3 (or later) has the ability to program a Schedule for the Main or Aux relay separately. Therefore, one door can be programmed to operate on a Schedule, and the other door can remain unchanged. Proceed as follows:
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Can I search within the DL-Windows Event Log?

Answer:
In DL-Windows 5.4.2 (and prior), click Export Log to export the Event Log as a CSV format file.
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I am prompted to install SQL 2008 Express, but I already have existing instances of SQL installed in my PC. Will allowing this additional installation of SQL 2008 Express overwrite or alter my current programs?

Answer:
When you install DL-Windows, it creates an entirely different instance of SQL that resides side by side with other existing programs that already use SQL. When the DL-Windows installation process runs, it renames the DL-Windows instance of SQL as...

How do I create a Passage Mode Schedule in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to create a Passage Mode Schedule in the DL-Windows Trilogy programming software.

How do I create a Group Schedule in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to create a Group Schedule in DL-Windows Trilogy lock programming software.

How do I Discover a Networx Gateway in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to discover a Networx gateway in the DL-Windows Trilogy programming software.

How do I Discover a Networx lock in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to discover a Networx lock in the DL-Windows Trilogy lock programming software.

How do I create a Schedule for a single user in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to create a Schedule for a single user in DL-Windows Trilogy lock programming software.

how do I program a Networx lock using DL-Windows programming software?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a Networx lock in the DL-Windows Trilogy lock programming software.

How do I program a newly installed Trilogy lock using the AL-DTM-III?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to program a Trilogy lock using the AL-DTM-III.  This session is for a newly installed lock, in default mode.

How do I create a holiday Schedule in DL-Windows?

Answer:
Andy Phelps, Alarm Lock's National Training manager, shows you how to create a holiday Schedule in DL-Windows.

How do I use DL-Windows to set up a Schedule where the door remains locked unless someone in Group 1 presents their credential to enable Passage Mode?

Answer:
Andy Phelps, Alarm Lock National Training Manager, shows how to use DL-Windows to set up a Schedule where the door remains locked unless someone who is assigned to Group 1 presents their credential to the lock (inside a window of time).

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