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How can I move a single account in DL-Windows 5.x.x to a different PC?

Answer:
In DL-Windows, select Tools > Export Account.  Save the .acc file to a USB thumb drive, then insert that thumb drive into the other PC.  Install DL-Windows into the other PC, open DL-Windows and select Tools > Import Account.

In the Air Access cloud, why are my edits and other changes not being saved?

Answer:
Be sure to use a compatible browser when using the Air Access cloud such as Microsoft Edge, Google Chrome, and Mozilla Firefox.  Use of other non-standard browsers could prevent the saving of modifications. 

When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, will Administrative User Codes override (i.e., "bypass") Privacy mode to allow access through the door?

Answer:
When a (P)DL4100 or (P)DL4500 "Privacy" door lock is in use with Privacy mode engaged, remember that all Administrative User Codes will override (i.e., "bypass") Privacy mode to allow access through the door.  By design, all Administrative User...

I discovered and connected a factory fresh Alarm Lock ArchiTech Networx lock to an Air Access cellular access control system. Can this lock be changed back to its original factory default state?

Answer:
Factory default Alarm Lock devices such as Networx locks, readers, the NETWORXPANEL, etc., that have been discovered and connected to an Air Access system cannot be reverted to their original factory firmware.  The Air Access discovery and...

Can you help me troubleshoot DL-Windows connection issues?

Answer:
Troubleshooting DL-Windows Connection Issues:
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Is there an easy way to sequentially add a 'block' of proximity cards into DL-Windows?

Answer:
When adding proximity cards to DL-Windows, a Sequential Add utility is available if you have a block of cards you wish to add in sequence.  For example, card numbers 1093600 through 1093700 with all other card attributes (Card Type, Card Number...

Can an Air Access Communicator connect to an Air Access Gateway through an existing customer access point?

Answer:
No, an access point cannot be used within the Air Access system.
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I want to program a door lock using DL-Windows or my AL-DTM Data Transfer Module, but the transfer speeds with my AL-PCI cable and USB-to-Serial adapter are too slow or are interrupted mid-transfer. What can I do?

Answer:
The AL-PCI is an interface cable that allows for high-speed communication between a PC running DL-Windows software and a compatible Trilogy Digital Lock or an AL-DTM Data Transfer Module.  Using the AL-PCI cable, the PC can upload or download...

How do I communicate with my Alarm Lock Trilogy T3 lock using a computer?

Answer:
Enable PC uploading / downloading using Function 58, "Upload/Download PC Data", as follows:
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What is an Ambush Code and which Trilogy T3 locks are equipped with a programmable Ambush Code?

Answer:
An Ambush Code is a special code entered at the lock keypad when a user is forced to unlock a locking device. The device unlocks but sends a silent alarm (with no indication at the keypad). The Ambush Code can be used to trip a relay, to alert...

Which readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system?

Answer:
The following readers and ArchiTech locks have Bluetooth capabilities and will work with the NAPCO E-Access system:
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With Alarm Lock models (P)DL4100 and (P)DL4500, how do I change the Privacy Mode timeout duration?

Answer:
Lock models (P)DL4100 and (P)DL4500 include a programmable "Privacy Mode" feature typically used with rooms needing temporary privacy from others (e.g., bathrooms, dorms, and meeting rooms). After using an access code to enter the protected room, the...

How do I add a Bluetooth mobile credential into the Air Access security system?

Answer:
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Will DL-Windows run on a Chromebook?

Answer:
DL-Windows will only run on a Windows PC. 
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How do I set up Air Access Bluetooth credentials?

Answer:
Before setting up Air Access Bluetooth credentials, the Air Access system MUST have a Bluetooth-enabled device configured to allow a Mobile Credential to be sent after it is created in the Personnel screen.
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How do I use the DL4100 or PDL4100 keypad to program the Door Number without using the AL-DTM Data Transfer module?

Answer:
Currently, the Door Number can be programmed using the keypad with only two Trilogy lock models:  The DL4100 and PDL4100.  If the AL-DTM Data Transfer Module is not available, program (or reset) the Door Number as follows:
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Why is my Trilogy door lock constantly beeping after a battery change?

Answer:
When changing the batteries in your Trilogy lock, ensure the correct polarity with each battery.  If a battery is installed with incorrect polarity, the lock might seem to power up correctly but in fact will not receive the correct...

Are the account file(s) from DL-Windows version 5.5.3 compatible with DL-Windows version 5.5.4? Can the account files be imported directly into version 5.5.4?

Answer:
Yes. The account file(s) from DL-Windows version 5.5.3 are fully compatible with DL-Windows version 5.5.4 and can be imported directly into version 5.5.4.
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Will the Air Access system work with Alarm Lock model NETPDK or NETDK keypads?

Answer:
No, Air Access requires Wiegand readers only. Order any of the compatible readers offered by Alarm Lock, listed below. Do not order Networx DK Panel Packs as the NETPDK and NETDK model keypads are not compatible with the Air Access system. Order the...

Is there an easy way to replace an Air Access model AA-GATEWAY without requiring reprogramming all Expanders and locking devices?

Answer:
Yes. In the Air Access Cloud Web Portal, located under Wireless Configuration, simply select Replace Gateway and follow the prompts.

Can I use a standard Generation 3 Alarm Lock Gateway (e.g., model AL-IM3 series) with an Air Access system?

Answer:
No. The Air Access system requires Air Access system Gateways. The model AA-GATEWAY, AA-GATEWAYPOE or AA-GATEWAY-PW must be used. Note: The Alarm Lock model AL-IM3 is used with DL Windows, Networx and Continental. Refer to the instructions included...

How do I enable and disable Passage Mode with a model DL1200 "Narrow Stile" door lock?

Answer:
Passage Mode allows passage through the door without requiring a credential.  In other words, the door is "unlocked", and allows free passage.  As the DL1200 does not store the current date or time, Passage Mode must be manually enabled or...

How do I reset my Trilogy DL2700 or DL2800 lock back to its original factory default settings?

Answer:
There are two basic methods to restore the DL2700 and DL2800 locks back to their original "out of box" factory default settings. Note: All lock programming can also be erased without the need to disconnect the batteries by using Function 99. See the...

How can I configure DL-Windows to automatically "Run as administrator"?

Answer:
DL-Windows requires administrator rights to run (i.e., "Run as administrator"). This means that every time you run DL-Windows, you are granting DL-Windows special permissions to access certain parts of your Windows PC that would otherwise be...

How do mount an Alarm Lock Trilogy Cylindrical or Mortise lock to a gate?

Answer:
Keedex, Inc. of Anaheim, California, manufactures high quality gateboxes for Alarm Lock cylindrical and mortise locks that can be welded to gates. The Keedex part number for cylindrical locks is K-BXSIM, available from Grainger Industrial Supply...

Which ETDL-compatible Exit Trim panic devices are supported by Alarm Lock?

Answer:
The following Exit Trim panic devices are supported by Alarm Lock:
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How can I make it easier to install the cylinder tailpiece in the Alarm Lock model DL2700-IC Schlage full format IC core door lock?

Answer:
For Alarm Lock models DL2700-IC (Schlage full format IC core) equipped with a slotted washer/spacer, please note the following helpful tip when installing the cylinder tailpiece:
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What is the part # for the internal plastic ring used with the DL4500DBR door lock?

Answer:
The DL4500DBR internal plastic ring is part # HW1122D. Note: The part number is the same whether it is colored blue or white.

My SQL Express 2012 installation resulted in a "Fusion Active Template Library (ATL)" failed status. What can I do?

Answer:
If an SQL Express 2012 installation results in a "Fusion Active Template Library (ATL)" failed status, proceed as follows:
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Can I use the new Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) with Air Access?

Answer:
No.  The new Networx Version 3 Gateways (AL-IM3-80211 and AL-IM3-POE) are only for use with the Continental Access CA4K software and the Alarm Lock DL-Windows software. 
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How do I use DL-Windows to enable only one PIN code during selected time intervals?

Answer:
To use DL-Windows to enable only one PIN code during selected time intervals:
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Does Alarm Lock have a door lock that I can use to temporarily lock a restricted area, such as an office or storage room, for a short time?

Answer:
Yes!  Both the Alarm Lock model DL/PDL4100 (cylindrical) and the DL/PDL4500 (mortise-based) feature "Privacy Mode", a feature that is often used where key-free, temporary sessions of privacy are required, such as single-occupancy restrooms,...

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