FAQs
When I try to reset my i-Que lock to its factory default settings by pressing the sequence 9991234 [star key], the lock responds with a red LED flash.
This common error is caused by forgetting to drain the remaining power in the lock after disconnecting the batteries (and/or before reconnecting the batteries). This causes the lock to simply power up (beep with green LED flash), instead of performing a factory reset sequence (two second red LED lights). When performing a factory reset sequence, be sure to short the yellow and gray (or yellow and black) wires to fully drain the power from the lockset. In addition, we recommend pressing the "star key" several times after disconnecting the batteries to ensure that all power is drained from the lock circuitry.