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Which NAPCO products can I use to connect to my existing NAPCO control panels and upload and download programming information?

Answer:
There are several communication methods you can use to connect to your existing control panels: 
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The minimum signal strength required by the Napco StarLink radio installation instructions cannot be met. Is there an external antenna available to increase the signal strength?

Answer:
Yes, when the minimum signal strength required by the Napco StarLink radio installation instructions cannot be met, an external antenna such as the StarLink model SLE-ANTEXT may be used to increase the signal strength.
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How do I set up a StarLink Radio to report redundantly when used as a backup radio?

Answer:
The StarLink radio can be configured to report redundantly, where all events will be reported by both the alarm control panel DACT and the radio.  Proceed as follows:
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I installed a StarLink Fire Radio and the AHJ ("Authority Having Jurisdiction") is asking to see the applicable sections in the NFPA 72 standard that permit the installation of a "sole path" communicator. Which sections apply?

Answer:
The answer depends on the version of NFPA 72 to which the local, state or federal building code conforms, and the version enforced by the AHJ.  The two versions for NFPA 72 that allow for a sole path communicator are version 2010 and version...

What are the wiring connections using the Gemini GEM-P9600 control panel, the SLE-GSM radio, the SLE-DLEXT Extender Module and the SLE-SMTCHG Smart Charge Module?

Answer:

Used when the SLE-GSM radio is mounted more than 6 feet from the control panel, the SLE-DLEXT is connected between the control panel and the SLE-GSM and provides the means to remotely communicate (download/upload program and status) through the...

What are the wiring connections using the Gemini GEM-P1632 control panel, the SLE-GSM radio, the SLE-DLEXT Extender Module and the SLE-SMTCHG Smart Charge Module?

Answer:

Used when the SLE-GSM radio is mounted more than 6 feet from the control panel, the SLE-DLEXT is connected between the control panel and the SLE-GSM and provides the means to remotely communicate (download/upload program and status) through the...

How do I export and import Accounts using PCD-Windows Quickloader?

Answer:
When exporting or importing Accounts using PCD-Windows Quickloader software, we recommend following these steps:
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Can I update the IBR-ZREMOTE firmware with a local or remote connection using the www.ibridgeonline.com website?

Answer:
Yes, you can update the IBR-ZREMOTE to the latest NL-MOD, Z-Wave and RCM firmware using the www.ibridgeonline.com website.  We recommend following the steps below for easy installation:
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How do I program the Test Timer feature with the GEMC control panels?

Answer:
With Test Timer programmed, an automatic test report is transmitted to the central station on the scheduled day(s) at the scheduled time.  Program Test Timer as follows:
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How do I generate an AHJ (Authority Having Jurisdiction) inspection report for FWC-FSLC detectors?

Answer:
Connect PCD-Windows Quickloader to the control panel and click Panel History > Status History > Update.  When the update process completes, click SLC1 (Fire), then click the AHJ tab (at the bottom of the dialog).  The screen that...

Does a Trilogy Wireless Lock and Gateway need to be rediscovered after they are reset (defaulted)?

Answer:
YES... If a trilogy Wireless Lock, Gateway or Expander is reset, it MUST be rediscoved and added back into the CardAccess 3000 software.

What is the Blue Card that comes with a Trilogy Networx Gateway?

Answer:
The Blue Card is the Gateway ID card. It is very  important to keep this in a safe place.
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What is the yellow card that comes with the Trilogy Networx Locks?

Answer:
VERY IMPORTANT: Keep this yellow card in a safe place. The yellow card is the LOCK ID card. This card will contain the LOCK ID of the lock. A lock ID label will also be on the internal chassis of the lock. While discovering and Adding in Locks,...

How do I perform a RESET on my Trilogy Networx Locks?

Answer:
To reset (default)  a Trilogy Networx lock that contains a keypad, perform the following steps:
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Why is my CardAccess License Manager screen blank after I successfully activated and registered the CardAccess 3000 software license?

Answer:
A lack of Windows permissions might cause the CardAccess License Manager screen to be blank even though the CardAccess 3000 is licensed properly. If the program launches with no errors, this means the correct license has been imported and...

How can I confirm that the "cold start" of my Gemini control panel was performed successfully?

Answer:
After using Keypad Configuration Mode (also called Direct Address Programming) to "cold start" the control panel, the keypad will display the address number used to initiate the cold start, and will also display two letters ("XX").  Proceed as...

What are the trouble codes and conditions for the Gemini GEM-P816, GEM-P1632, GEM-P3200, GEM-P9600, GEM-X255 and GEMC "C-Series" control panels?

Answer:
NN = Device of zone number.  Note:  "E" messages not listed here are currently undefined and reserved for future use.
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How do I remove pre-existing wireless zones from my GEMINI control panel installation?

Answer:
Enter Program Mode using the keypad or using PCD-Windows Quickloader download software and remove the RF IDs of the wireless devices from the system.  After the RF IDs are removed, you will then be able to remove the zones from the Area....

What is the part numbers for the Networx Series of Exit Trims.

Answer:
Below are the partial part numbers for the 3 different types of Networx Exit Trims that Continental offers. Take note of the N in the partial and full part numbers below. It is in the fifth position.  (THIS REPRESENT NETWORX and Continental...

Can I communicate with the PL3000 using the DL-Windows software only and without enrolling Function Cards?

Answer:
Yes, you can communicate with the PL3000 using the DL-Windows software only and without enrolling Function Cards.  Proceed as follows:
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How do I wire and program for Door Ajar and/or a Forced Entry Zone using the NAPCO AccessPro, GEM-ACM1D Access Control Accessory and the GEM-2D Second Door Access Control Accessory?

Answer:

Wire a door contact to ACM terminals 25 and 26 on the GEM-ACM1D (terminals 43 and 44 on the GEM-2D with a 2.2K EOLR.  The same or separate zones can be used, depending on how the conditions are desired to operate.  The zone or zones must...

Why is an error message returned when I try to make changes to the https://MyRemoteKeypad.com User Details screen?

Answer:
As shown in the screen images below, unsupported characters and symbols such as the apostrophe are widely used in surnames.  Examples include the names O'Hara, D'Onofrio and other similar names.
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Is it possible to batch enroll proximity cards into a PL3000 in intervals over 100?

Answer:
Yes, a new feature (implemented in DL-Windows V5.2.3) allows batch enrolling of proximity cards in intervals over 100.  Previous versions of DL-Windows only allowed up to 100 cards; the latest version allows this number to be changed in the...

What is Keypad Configuration Mode (also called Direct Address Programming) and how do I get into it to change the keypad address on my Gemini control panel?

Answer:
Keypad Configuration Mode is an extension of Dealer Program Mode wherein data is entered at the keypad by the individual address location.  Keypad Configuration Mode (also called Direct Address Programming) allows you to use a keypad to go...

After downloading the IP address of the NAPCO NetLink Receiver located at my central station to my iREMOTE-MOD or IBR-ZREMOTE, I am no longer able connect to the module using the app. How do I fix this and prevent this from happening with future installations?

Answer:
In the NL-MODCONFIG software, open the PC preset/RCM tab, click the Populate NAPCO Defaults button and select the option for the module type you are working with.  Repeat the same steps for the Secondary/RCM tab then download to the module.
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In PCD-Windows Quickloader, when I try to add a User Code a "User Code Duplicate Found" error appears (example shown below). How do I resolve this?

Answer:

The above error message appears when an ACM has been added to the system and you overwrite a previous User Code or Access Group that contained the same User Code.
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Can the GEM-KEYF Key-Fob Transmitter arm and disarm multiple Areas?

Answer:
A single GEM-KEYF can only arm and disarm the Area for which it is programmed.  If your system contains multiple Areas, separate GEM-KEYF key-fobs can be programmed to control each Area.
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What Gemini control panel firmware versions are required to allow use of the arm / disarm feature through the "NAPCO Control Panel Serial Port" when using the StarLink SLE-GSM and StarLink CDMA radios?

Answer:
To use the "NAPCO Control Panel Serial Port" when using the StarLink SLE-GSM / CDMA radios, the following minimum control panel firmware versions are required:
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While trying to upload / download to my NL-MOD via the NL-MODCONFIG software, I used the wrong PC Security Code and the NL-MODCONFIG software has "locked" me out of my system, unable to enter. How long until the system resets? Can I reduce this lock-out period?

Answer:
When attempting to download or upload settings to or from an NL-MOD, the correct PC Security Code MUST be used.  Entering the wrong code repeatedly places the user into a "lock-out mode" where the NL-MOD is inaccessible.  This lock-out mode...

What is the best way to upgrade the PCD-Windows Quickloader software?

Answer:
When upgrading PCD-Windows Quickloader software, you have two choices:
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Do you have a list of the basic iBridge configuration requirements?

Answer:
1.   Registration at www.NapcoComNet.com
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